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Momentum BMW


9570 Southwest Fwy, Houston, TX 77074 (map)
Today 9:00 AM - 7:00 PM
Sales Rating
Recommend:
Yes (44) No (3)
Service Rating
Recommend:
Yes (4) No (0)
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Dealership Service Review

1 out of 5 starsservice Rating
Issues not solved or even addressed
Written by akinsey on 07/08/2016

Took my 535I in for its initial service. Had three other issues since I got the car. 1) Steering wheel was not centered ( a pet peeve of mine) 2) Wood panel covering a/c vents in center console was not installed properly leaving opening at top where I could see into the guts of the dash 3) The soft shut doors had wind noise and would rattle on bumps. The center console issue appears to be resolved. There is still wind noise and the issue of the steering wheel was not even addressed after I handed them a typed list of my issues. Takes me and hour and 1/2 to get to the dealership. Guess I will just live with it until I go back to Mercedes. Had 3 E class and a convertible and never had any issues. Had a Mercedes rag-top that was as quiet as this car. Really disappointed.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Not Applicable

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