Customer Reviews of Mercedes-Benz of Houston Greenway
Review type:
Used GLK purchase
by Olu jebs on 06/21/2024Excellent. Positive. Fairly priced compared to similar vehicles across several sites.Great experience
by Jmattlaw on 05/28/2024Saw a car online that I liked, contacted dealer, was contacted by Manny. I had questions about whether a minor accident listed on the car Fax had been repaired. Manny went out and took pics of the car and sent them to reassure me the… repairs had been done. Made an appointment to see the car. It was in fantastic shape... I don't know what they pay their detailer, but it probably isn't enough... this car was CLEAN. The purchase and paperwork was seamless. I was in and out in record time.Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Poor service from Rhett at used car center
by natalie Johnson on 05/26/2024I would never recommend anyone going to Greenway as I bought a car from them paid half upfront $40,000 car and rent knew and Chris knew as well. His general manager and used cars is gently used Range Rover discovery. I bought not have a… manual in the glove box and they knew it and they didn’t even try and get me one. They just made up stuff and I’ve called and called probably six times Chris and six times to read leaving messages. Never getting anywhere. I’m at the point where I’m gonna call the GM and discuss it with him This is poor service for Greenway. Don’t use a dealer until you make sure you’ve got everything in the vehicle that’s supposed to be there. They are not upfront and honest.Hi Natalie, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Harshad Patel=Outstanding Sales Service at Greenway Mercedes Houston
by Jim Leavens on 05/09/2024Mr. Harshad Patel is the consummate sales professional who always goes to extra mile to find a quality Mercedes best suited for his customers needs. Mr. Patel intelligence, talents, hard work and dedication to his customers’ needs allows… him to stand head and shoulders above all in his field. Mercedes Greenway of Houston’s focus on professionalism and customer appreciation is reflected in Mr. Patel and all of Mercedes Greenway’s staff quality of work.Hi Jim, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Houston Greenway. Don't hesitate to call us if you ever need anything. Be safe on the road!
Purchase of a new vehicle
by Tpatel29 on 04/13/2024Best experience and best sales person Harshad Patel. He was courteous and very well knowledgeable about vehicles. Ease in doing business.We are pleased to hear you had such a positive experience with us! If you ever need help, just give us a call. Happy motoring!
Sold a defective car
by Unhappy buyer on 04/09/2024Buyer beware! I bought the 2023 EQE in December. It has malfunctioned numerous times. Software upgrade to fix it will not be available for several months.Hello, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Houston Greenway take our reviews very seriously. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (713) 489-2111 to discuss what we can do to help.
Harshad & Santiago are a true gentleman, and a great salesman !
by Nick Patel on 03/26/2024Harshad & Santiago are a true gentleman, and a great salesman, Very professional and courteous ! Stayed on top of things from start to finish. I will definitely work them in the future as They both made it very easy to go through the… purchase. Very professional dealership at all levels. Highly recommended and will definitely shop with them again.Hello Nick, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Excellent place to make a deal
by Saad kbc on 03/18/2024I recently purchased a Mercedes and I couldn't be happier with my decision. The car exceeds my expectations in terms of performance, comfort, and style. Moreover, my experience at the dealership, particularly with Mr. Mohammed Al-Fawriya,… was exceptional. He provided excellent assistance, guiding me through the process with professionalism and expertise. I highly recommend both the Mercedes brand and Mr. Mohammed Al-Fawriya for anyone looking for an amazing car.Hi Saad, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Houston Greenway! We appreciate your recommendation of Mercedes-Benz of Houston Greenway and we hope to be of service again in the future.
Great service
by Joe b24 on 03/18/2024Excellent customer service in the sales and finance sections. They got me in the car that I wanted at a great price, they also worked with me and kept me updated in the process. They have the fastest finance system that I’ve ever been a… part of.Hello Joe, it means so much to us that you chose our dealership! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
My new 2024 Mercedes AMG
by BWILKINS on 03/09/2024My entire purchase experience with Ryan Ismail went flawless for the second time for vehicle purchaseHello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Straight forward and hassle free courteous sales
by L. Ochoa on 03/02/2024I was very pleased with the used car sales process including the sales representative that I worked with, Mohammed Al-Fawriya. I appreciated having a straightforward competitive price with no hidden fees, and the fast moving process and… kind follow up with questions.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
AMG - A-mazing!!
by Leslie Margolis on 02/28/2024I had an excellent experience at Mercedes Greenway. Sam Mirza helped me find the perfect car for my needs. He explained everything in detail and showed me several options and talked through each one with me. He was patient and detailed… in the process. I was very pleased with my experience and know that Sam is there to answer any further questions!!Hi Leslie, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!
GREAT SALES PERSON
by GLC 300 on 02/23/2024I just wanted people to know that I had an excellent experience at Greenway Mercedes-Benz, the sales person Carolyn PELLEGRINO was exceptional on product, knowledge and handling of the whole procedure of purchase. I would highly recommend… using this person again, the sales manager and finance Director as well went out of their way to help us out and got the deal done I would recommend this dealership and these people highly I do purchase quite a few cars per year and I will continue to purchase cars from the dealershipHi, we are very happy we could provide you with a positive experience! Feel free to stop by if you ever need any more help.
Great experience
by Yvette M on 02/23/2024I was in need of a car quickly after my old one died. My son recommended Mercedes-Benz Houston of Greenway Pre-owned dealership. Talk About a seamless process. We had seen a car online that hadn’t made it to their dealership yet. We met… Michael the Director of Sales and Cade, our salesman. They couldn’t have been nicer and more helpful! Cade had me drive a model like the one I’d seen, answered all my questions, and it was easy as that. When my car arrived He showed me all the whistles and bells and gave me his number to text or call with any questions ( which I did when I couldn’t remember some of his instructions.). A fantastic experience. I highly recommend this dealership if you’re in the market for a car! And by the way, I LOVE my new car❤️Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Houston Greenway! Thank you so much for being one of our valued guests and we look forward to your next visit!
Love my new GLC300!
by Kathleen on 02/21/2024I had an awesome experience at Mercedes-Benz Greenway. They made sure I was taken care of. Excellent customer service, Ryan was very helpful explaining all the features and details of my new car and made sure I was happy with my new… purchase. Everyone was very welcoming.Hello Kathleen, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Houston Greenway. If you ever need help, just give us a call. Happy motoring!
Great service
by Devon47 on 02/11/2024I recently purchased my Mercedes-Benz E-Class.and it was a very nice experience for my first time. Everyone was very helpful from the sales department to the financial department overall I had a great experience.Hi Devon, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!
Watch out for the Finance team!
by James King on 02/09/2024While Ryan the Salesperson was good, friendly and courteous. The process was slow and the financial team provided the wrong interest rate and sent the wrong paper work on multiple occasions.Hi James, thank you for bringing this matter to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (713) 489-2111 to discuss what we can do to help.
Amazing team
by Zahia Bela on 02/09/2024Sales team and finance team were very helpful and made everything to make us satisfiedHi Zahia, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Houston Greenway! If you ever need help, just give us a call. Happy motoring!
Mercedes GLE
by M.Zaitoun on 01/31/2024I had a good experience with the sales person Ryan & Cody. They were fully professional 👍🏻Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Mr Roger Maki
by Roger Maki on 01/20/2024We found the pre-owned 2021 E350 in an on line add on Friday evening. We reviewed the vehicle Saturday AM and brought it home the next week after it completed full inspection. The sales staff was terrific.Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
Very attentive and friendly
by Betsy on 01/17/2024I had such a great experience with Mercedes-Benz Greenway. I never felt pressured to buy and I never felt like I didn't belong. Isiah was wonderful from start to finish and got me in my perfect car! He took the time to help me find the… right car for me! Everyone was very friendly and helpful. I highly reccomend this dealership!Hi Betsy, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Houston Greenway! Thanks again for the recommendation, and have an amazing day!
Mercedes-Benz GLC-Class
Mercedes-Benz GLE-Class
Mercedes-Benz C-Class
Mercedes-Benz GLA-Class
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi Olu, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
by Moses Jenkins on 06/24/2024