Land Rover Houston North
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Customer Reviews of Land Rover Houston North
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Excellent Service
by Velar Owner on 02/04/2019updated 02/11/2019I have owned my Range Rover Velar for a year and the few times I've taken it in for service, I've been amazed at the excellent quality of service I've received from the service advisors and especially Adam Burkett. If Adam says he will… call you at a particular time, he doesn't fail to call, he gives update day by day and makes sure all your questions are answered. I'm very fortunate to have Adam Burkett as my service advisor.Christine at Land Rover is great!
by ElaineH on 11/06/2018I am completely satisfied with the service advisor Christine . She is very courteous and considerate of what I need or ask for. Need more service advisors like her. She always seems to get my vehicle in and out with no long wait.1st class service.
by Ridersyn on 04/11/2015Although sales is the worst here, their service dept. is excellent. From start to finish they don't miss a thing.Worst service department in Houston
by SirTony on 09/23/2014On the sales side they were friendly and did go out of their way to sell us the car we wanted. But that is when the nightmare started. We have not had a single service visit that didn't take at least one follow up visit. A good example… is the last one about 3 weeks ago. We took our Evoque in for an $800 service. Within 3 days the service engine light comes on. To get that fixed it has to be at the dealerships convenience. We are waiting on a call back from the service manager. But from previous experience he will never call back. Not the first time this has happened. On a previous problem, I was even on a conference call with the Service Manager, Sale Manager, etc. They promised to look into the problem. I sent them the service records and never heard back. This bad experience goes on and on. Do not by your Jag or Land Rover from this dealership.Find another auto dealer!
by blklab4 on 03/29/2011updated 07/29/2025I owned (and sold) a Jaguar S-Type R. Like others have stated, you will be very lucky if you get a return call from the service department in a timely manner. I had one issue with the car where they took 11 weeks (total time) to attempt… to solve the issue, and it NEVER got resolved. The technicians are not mechanics, but parts swappers, who keep changing out parts until the problem stops. If your car has an extended warranty the dealership will be looking for extra ways to generate income (e.g changing out unnecessary items). Ive had items taken from the car, and in addition, almost every time I get the car back there is a ¼ to ½ a tank of gas missing. I had them start to document the fuel level when I dropped the car off for service. Save yourself some grief and find another auto dealer.Jag
by collinsdave79 on 05/07/2011updated 07/29/2025Best service on the planet. Just bought a land rover while servicing our Jag. Saved me over $1000 on my last service. Honest and friendly.
Land Rover Defender
Land Rover Range Rover
Land Rover Discovery Sport
Land Rover Range Rover Velar
About our dealership
Tony, thank you for bringing this to our attention. This is not consistent with the quality of service that we pride ourselves on as a dealership. We would like to talk to you directly regarding your experience at our dealership, a service manager will be contacting you shortly to rectify this situation. We hope this experience does not keep you away from our dealership and we would love the opportunity to earn back your trust.
by dlr_custserv on 09/23/2014