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Land Rover Houston North

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Land Rover Houston North
18205 Interstate 45 N, Houston, TX 77090 (map)
Today 9:00 AM - 7:00 PM
Sales Rating
5 out of 5 stars (10)
Recommend:
Yes (3) No (0)
Service Rating

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Dealership Service Review

1 out of 5 starsservice Rating
Worst service department in Houston
Written by SirTony on 09/23/2014
On the sales side they were friendly and did go out of their way to sell us the car we wanted. But that is when the nightmare started. We have not had a single service visit that didn't take at least one follow up visit. A good example is the last one about 3 weeks ago. We took our Evoque in for an $800 service. Within 3 days the service engine light comes on. To get that fixed it has to be at the dealerships convenience. We are waiting on a call back from the service manager. But from previous experience he will never call back. Not the first time this has happened. On a previous problem, I was even on a conference call with the Service Manager, Sale Manager, etc. They promised to look into the problem. I sent them the service records and never heard back. This bad experience goes on and on. Do not by your Jag or Land Rover from this dealership.
  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No
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dlr_custserv on 09/23/2014
Dealer Response
Tony, thank you for bringing this to our attention. This is not consistent with the quality of service that we pride ourselves on as a dealership. We would like to talk to you directly regarding your experience at our dealership, a service manager will be contacting you shortly to rectify this situation. We hope this experience does not keep you away from our dealership and we would love the opportunity to earn back your trust.
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