Fred Haas Toyota Country
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Customer Reviews of Fred Haas Toyota Country
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Phenomenal Experience
by Crystal Waid on 04/27/2024To get exceptional service you first have to experience below subpar service. My husband and I were wanting to trade in my Jeep for an updated one. What ended up happening is ending up standing in front of several gentleman outside of Fred… Haas Toyota in a rage fueled fit having just come from Tomball Dodge. We were extremely clear in what we were now expecting in vehicles but more importantly in customer service. Syed Ahmed stepped up and from beginning to end excelled in every aspect of our experience with Toyota. I am a first time Toyota buyer and purchased a 2024 4Runner. My husband and I were able to look at several choices in price and style while out on the lot shopping and our experience went up even more when we went inside. We thought we had just walked in on a commercial. The look of the dealership was so inviting and the staff was well dressed and very approachable and accommodating. And I’ve never seen so many buyers in negotiations for their next vehicle. Syed Ahmed sat us down and was real and honest during the whole process and even though the only thing he couldn’t get me was my 450 a month payment I was so use to he got me pretty dang close. We left honestly feeling like friends and wanting to stand around and chat which Syed even stayed after the lights were turning off at 9pm when it was closing time to make sure we understood our vehicle inside and out. Our experience blows away any I’ve ever had. We will be spreading his name around and continuing our new partnership with this dealership in the future. Oh… and I absolutely LOVE my 4Runner.Maintenance and service
by DP on 10/23/2019Soooo disappointed.!!! Horrible horrible service. Went in at 4:45 P.M. with an appointment for a simple oil change and tire rotation. 6:45pm car still SITTING out back in garage, I asked the tech, car gets driven up front... went to… cashier area signed for release of my keys, walked back to the tech and asked if my tires were rotated to which he responded a 10,000 mile Includes it all..... the car was not washed, the interior of my damn car with hand prints of oil on seats, arm rest and console smelling of oil and to top it all f...en off- TIRES WERE NOT ROTATED!!!!!! (I had marked my tires😜) so now I'm wondering if my oil and filter were even changed...... Absolutely disrespectful and dishonest....Matt McCurdy is a Pro!!
by KellyB on 10/20/2019I bought the maintenance agreement for my 2019 Tundra Platinum to get the 10K oil changes/tire rotations and multi-point inspections. I was worried about how long it would take, but Matt McCurdy took great care of me and I was out in just… over an hour. Further, he checked my oil level (at my request) while I was in line for my appointment. That sounds like something small, but I really wanted to know and he was so helpful and obliging.Customer Service
by jobimathews on 11/30/2018I came into the store already upset that a nail had ruined my plans for the day and the dealership felt that the set of 4 tires needed to be replaced as it was around 38,000 miles on the Factory installed tires. Mr Pat Pendergast who was… servicing me had a terrible attitude to be at the front helping in putting the orders in *customer service might not be a requirement for the people at the front. While I was sitting there he was bad mouthing his colleague Jan (who by the way has helped me over the past 10 plus years on the other side). His direct quote " no body wants to touch anything that Jan started". I dont know the internal politics but I can tell you Jan has much better customer service than Mr Pendergast. The other issue was that when I asked if he would price match NTB Alignment cost of $89 (you are $109); especially with the board right outside the office; he said that only means price matching with other Toyota dealers (since that is not mentioned on the Ad, i believe that is false Advertising). He was very rude and abrupt in his comments and if it was not for that nail that was stuck in my car I would have driven it off to the nearest NTB or Discount tires. As I tried to put this review in, someone from Customer service did call me and say that they would get his boss to call me but after waiting for more than an hour for the call I have decided to go ahead and leave the review here and hopefully in other websites to let people know the service they should expectPoor service
by Ron on 11/05/2018Brought in my 2016 tundra crewmax for 20,000 service, I advised service rep Matt truck was having front break problem. Per Matt they were refusing take ownership of any warranty repairs. Matt even made an acusations that the problem was… related to my driving habits which was totally ridiculous. Not being satisfied l took my truck to Mike Calvert Toyota were they did a total front end break job all under warranty. I made a vow to never to business with Fred Haas after have previously purchased four vehicles2 hours for an oil change
by Mike on 09/27/2018Whats the point of purchasing a service package and giving your conpany a bunch of money and making an appointment for an oil change if it would s going to take 2 hrs for an oil change. This is ridiculously poor service. Dont have to… worry about me buying another truck from your company. I guess i learned my lesson 40 thousand dollars too late.Highly disappointed!
by Rae_W on 11/18/2017The advisor that I had was beyond horrible! Got there at 10am didn’t leave until 3pm just for an oil change. I have never had a problem at this location until today! The advisor that helped me did not even call, update me on anything about… my car, I called the service desk so they can transfer me to his office phone and he didn’t even bother.BEST quality of service
by FJ on 08/22/2017The service department at Fred Haas Toyota Country is excellent and professionally second to none. If you need service completed on your vehicle, see Ms Jan Martin. She is one top notch service manager. She is meticulous, courteous and… professional in her demeanor. You can buy a car anywhere, it is the service personnel and the quality of service that determines if you return when it's time to get a new car or not. Keep up the great job! Thanks to Ms Martin and to Fred Haas Toyota Country. As long as she is there, I will continue to return to have my Toyotas serviced again and again.recent service
by judya55 on 08/27/2015updated 10/27/2015I was greeted by a service person as soon as I pulled into the service area. My advisor took my vehicle to a technician right away and kept me informed. Once the problem was diagnosed the repair was completed in a timely manner.Great experience!
by A_taylor1 on 08/28/2015updated 10/24/2015My service advisor, Brandon, was friendly, professional and thorough. He brought a recall issue I was unaware of to my attention and kept me advised throughout the process.My service experience.
by EdgarPaul on 08/20/2015updated 10/22/2015Erica meets me when I arrive and quickly takes care of any problems that I might have. For me she is the face of the dealership.Oil change & Service
by Oldsalt4ever on 08/29/2015Very courteous and knowledgeable personnel, informative about completion time and costs. Special thanks to Sammy Elahmad for his help in completing the job. He went beyond the normal duty.My maintenance experience
by Lisabun on 08/21/2015I was sent a confirmation verifying my reservation to bring in my 4 runner for maintenance, which was convenient. I was greeted as soon as I pulled up. My assistant was notified immediately that I was there. Brandon told me it would be… approximately 1 hour and I received my courtesy call that my vehicle was ready in slightly under an hour. Everyone was friendly and helpful. I feel good with Toyota professionals keeping me on the road!!,I was sent a confirmation verifying my reservation to bring in my 4 runner for maintenance, which was convenient. I was greeted as soon as I pulled up. My assistant was notified immediately that I was there. Brandon told me it would be approximately 1 hour and I received my courtesy call that my vehicle was ready in slightly under an hour. Everyone was friendly and helpful. I feel good with Toyota professionals keeping me on the road!!Car Service
by KEileen on 08/16/2015I had an appointment time and was greeted and waited on quickly. The service manager, Scott is very nice and polite, and answered all my questions. I also appreciated getting the service done quickly.I sincerely thank you for going out of your way to write this review about your experience at our dealership. We love hearing about customers that have a great experience at Fred Haas Toyota Country and we are glad you are one of them. It is great to know that Scott took care of your automotive concerns quickly. Please do not hesitate to contact us if you have any questions about your car. Ashley Williams | Internet Sales Coordinator
2006 Tacoma Service
by Peter_R on 08/04/2015updated 08/14/2015Service Adviser (Jan Martin) was very professional, kept me informed throughout the process. Everyone I dealt with seemed to take genuine concern that I be satisfied and happy with my experience!Thank you so much for this review and for sharing your great experience with us. Our goal is to make sure that every guest receives full satisfaction with the service we provide. We are glad to know you drove away with this feeling. If you need anything else at all, please come back to see us. Ashley Williams | Internet Sales Coordinator
Corolla maintenance
by Juanjo19711 on 07/22/2015updated 07/31/2015Jan was very friendly and calm and took time to explain everything and listen to what I needed, all of this in the midst of all the chaos of that morning.Thank you for sharing this great feedback with us. Service is always our top priority, but the attention to detail is very important as well. I am happy that Jan provided you with friendly and well-informed customer service. Please let us know if we can do anything further to help. Ashley Williams | Internet Sales Coordinator
Great Personnel... Diligent, Courteous and Customer Oriented
by Ricardo_Ramos on 07/20/2015Personnel courtesy and diligence in general. But more specific, this is the second time, Patrick Bonin works with my 4Runner service request and he is 200% oriented towards Customer Satisfaction. My Runner took longer than expected and he… waited after office hours for me. I even saw him driving the runner to the carwash. That is Customer Service.Thank you for sharing your experience. Patrick demonstrates our commitment to excellent customer care and we are glad you were happy with your service visit. We appreciate your business and hope to see you again. Ashley Williams | Internet Sales Coordinator
Car service
by Regina33 on 06/26/2015updated 07/06/2015Brandon was very welcoming and pleasant to talk to and he answered all my questions I had regarding my car. He was prompt in returning my call when I called him. Great customer service Brendon. They did fix my car but I still hear the noise… and I guess they couldn't figure out where it's coming from and no feed back regarding it but I had explained to them about it. Overall I was very happy because Brandon went above and beyond to make sure I was helped. Thanks Toyota. Till next visit06/03/2015 Service
by thorntoncw on 06/05/2015Excellent customer service from the time that I pulled up to drop off my vehicle to the time that I picked it up the next day. Awsome service team!! Thank you for washing my truck.We appreciate your kind words. We feel our service department is what makes Fred Haas Toyota Country special. Reviews like yours help us to make sure that we're meeting the needs of our customers and were glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Kind regards, Ashley Williams | Internet Sales Coordinator
Visiting at Fred Haas Toyota, is like visitng a friend at thier home.
by GabrielSoto on 05/30/2015first time at Fred Haas toyota counrty, I got a warm greeting welcome, not only once everytime i have visit, everyone has a smile. for example Analy Garcia, what a person! friendly, active and fast. when she explains the service done to my… vehicle their is no need to ask question everthing was answer.Gabriel, we are truly grateful for this awesome review! We are thrilled that Analy was able to take care of you. She is a great asset to our team and we appreciate her providing you with the service that you deserve. Thank you again and we look forward to the opportunity to service you in the future. Kind regards, Ashley Williams | Internet Sales Coordinator
In and out!
by Ruth63 on 05/05/2015updated 05/16/2015I made the appt, you got to me on time, it took about as long as you said it would. Jan was very nice.Thank you for sharing your feedback! Jan is a great asset to our team. It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Please feel free to call or stop by if there is anything else we can do to help you. Best regards, Ashley Williams | Internet Sales Coordinator
About our dealership
Thank you for taking the time to write this review. Our highest priority is satisfying our guests and we are delighted to know that our team made sure your concern was addressed properly. We look forward to working with you again and if there are other things you need assistance with, do not hesitate to contact us again. Ashley Williams | Internet Sales Coordinator
by toyotacountry on 08/26/2015