Fred Haas Toyota Country

I came into the store already upset that a nail had ruined my plans for the day and the dealership felt that the set of 4 tires needed to be replaced as it was around 38,000 miles on the Factory installed tires. Mr Pat Pendergast who was servicing me had a terrible attitude to be at the front helping in putting the orders in *customer service might not be a requirement for the people at the front. While I was sitting there he was bad mouthing his colleague Jan (who by the way has helped me over the past 10 plus years on the other side). His direct quote " no body wants to touch anything that Jan started". I dont know the internal politics but I can tell you Jan has much better customer service than Mr Pendergast. The other issue was that when I asked if he would price match NTB Alignment cost of $89 (you are $109); especially with the board right outside the office; he said that only means price matching with other Toyota dealers (since that is not mentioned on the Ad, i believe that is false Advertising). He was very rude and abrupt in his comments and if it was not for that nail that was stuck in my car I would have driven it off to the nearest NTB or Discount tires. As I tried to put this review in, someone from Customer service did call me and say that they would get his boss to call me but after waiting for more than an hour for the call I have decided to go ahead and leave the review here and hopefully in other websites to let people know the service they should expect