Customer Reviews of Bayway Cadillac Southwest
Review type:
Service was great
by Alice Hinckson on 03/25/2024Workers were friendly. Harrry was very helpful. Hopefully I will get this same service on return visits. If was to grade Harry I would give him a 10.Superb
by Clarence Wallace on 03/19/2024I recently brought my truck in for an oil change. While doing the oil change the technicians noticed my shocks were leaking oil and needed to be taken care. MJ explained to me what needed to be done and scheduled the repairs the same day… while the truck was on the lift. She then called me a LFYT to drop me off at work and bring me back when the repairs were finished. Thank you MJ for the great customer service!Clarence, we're glad to know that MJ and our team at Bayway Cadillac Southwest were able to provide you with such a seamless service experience. We always aim for top-notch service! Thanks for the review.
wrong oil filter
by D Sanchez on 10/19/2023Oil filter upf63r is the correct filter for my 2023 xt5 3.6 engine. (They had 20 in stock) .Instead they replaced it with pf63, this has been known to leak from filter gasket because of the different by pass valve pressure . upf63r has a… thicker shell to withstand the engine high pressure. I told my service advisor to make sure of the correct filter. Someone dropped the ball.Service designed for Royalty
by Linda Bedford on 08/11/2023Saad is knowledgeable, personable snd customer oriented. I was kept advise of the status of the service on my vehicle. I was treated like royalty by them taking me to my home after taking my vehicle in for service and the vehicle being… taken to my home when service was completed. Where else do you get that kind of service? 👑Linda, it's great to know that Saad and our team here at Bayway Cadillac Southwest provided you with top-notch service. We always aim to deliver excellent experiences! Thank you for your kind words.
The best Cadillac dealership in Houston
by MrMarshall on 05/31/2023When comes to service Bayway Cadillac Southwest is the best in town! Their service team always go out of their way to ensure your satisfied and always customer focused.We're thrilled to read your 5-star review! At Bayway Cadillac Southwest providing top-notch customer service is our number one priority, which is why we're very proud to hear that our team went above and beyond to make your service experience a great one. Thanks for taking the time to share your positive feedback with us - it truly means a lot!
SATISFIED
by CB on 05/19/2023Very Awesome, efficient and customer service friendly service advisor!It's so wonderful to know you were well taken care of here at Bayway Cadillac Southwest. Thank you for trusting us with your service needs, we hope to be of assistance should the need arise in the future!
Well done!
by Inaki on 04/29/2023I had a horrible experience with the first customer service representative. He treated me with a horrible attitude and a very bad loud voice. Telling me that they don’t have time to fix my car today because they had other cars that they… needed to fix and that they were behind schedule. He kept on going on and on pretending that he didn’t understand what I was saying. Then someone else came and he understood everything I was saying and he went with me to my car and I showed him exactly what was going on. After he came to talk to me a third person came to me, that’s the person who took care of my car and was excellent with good manners and they fixed it in one day, whereas the first person said that I needed to wait for seven days. I am very happy with the last customer respresentative. I will rate the last person who actually took care of my car with customer service a 5/5.Inaki, we're happy to hear that the last representative effectively communicated with you, resolved the issue in a timely manner, and earned Bayway Cadillac Southwest your five stars. We'll be sure to address your feedback internally. We look forward to welcoming you again.
Alice, we're delighted to know that Harry and our team provided you with top-notch service at Bayway Cadillac Southwest. We look forward to maintaining this level of service on your future visits!
by Bayway Cadillac Southwest on 03/26/2024