Bayway Cadillac Southwest
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Dealership Service Review
service Rating
wrong oil filter
Written byon 10/19/2023
Oil filter upf63r is the correct filter for my 2023 xt5 3.6 engine. (They had 20 in stock) .Instead they replaced it with pf63, this has been known to leak from filter gasket because of the different by pass valve pressure . upf63r has a thicker shell to withstand the engine high pressure. I told my service advisor to make sure of the correct filter. Someone dropped the ball.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No