Customer Reviews of Bayway Cadillac Southwest
Review type:
Awesome service
Service designed for Royalty
by Linda Bedford on 08/11/2023Saad is knowledgeable, personable snd customer oriented. I was kept advise of the status of the service on my vehicle. I was treated like royalty by them taking me to my home after taking my vehicle in for service and the vehicle being… taken to my home when service was completed. Where else do you get that kind of service? 👑Linda, it's great to know that Saad and our team here at Bayway Cadillac Southwest provided you with top-notch service. We always aim to deliver excellent experiences! Thank you for your kind words.
Great place to buy a Caddy
by TJ on 07/27/2023Going to Bayway Cadillac is the best place to buy your Cadillac it’s a calm atmosphere where you feel very relaxed and can make a great decision on your next big purchase and when your go there asked for Patrick who has been selling… Cadillacs since he was young pup so he knows his product and will be able to answer all of your questions. I rate this salesman and dealership a 10 out of 10,TJ, we're delighted to know you had such a positive experience at Bayway Cadillac Southwest. It's great that Patrick was able to assist and answer all your questions. Thanks for the high rating!
The best Cadillac dealership in Houston
by MrMarshall on 05/31/2023When comes to service Bayway Cadillac Southwest is the best in town! Their service team always go out of their way to ensure your satisfied and always customer focused.We're thrilled to read your 5-star review! At Bayway Cadillac Southwest providing top-notch customer service is our number one priority, which is why we're very proud to hear that our team went above and beyond to make your service experience a great one. Thanks for taking the time to share your positive feedback with us - it truly means a lot!
2023 CT5 V Blackwing
by John on 05/19/2023Awesome dealership and great deals to be made My salesman Patrick was awesome!John, thank you for leaving Bayway Cadillac Southwest a five-star review! We will give kudos to Patrick for his standout service. See you down the road!
SATISFIED
by CB on 05/19/2023Very Awesome, efficient and customer service friendly service advisor!It's so wonderful to know you were well taken care of here at Bayway Cadillac Southwest. Thank you for trusting us with your service needs, we hope to be of assistance should the need arise in the future!
Great Dealer
by Kim Graham on 05/11/2023Danellia Macado best salesperson. Ricky the assistant manger was great and stuck to his word.Kim, thank you for sharing your kind words about our team! We are grateful to have earned your business and we hope to see you again at Bayway Cadillac Southwest. Drive safely!
Phenomenal experience!
by Brooke Kelley on 05/02/2023Bayway Cadillac SW left me with a phenomenal experience! Everyone I encountered while purchasing my vehicle was helpful, knowledgeable, and personable! I worked with Alexander Armstrong and he went above and beyond to help me get into my… dream car.We love hearing about your phenomenal experience at Bayway Cadillac Southwest, Brooke! Our team takes great pride in providing helpful, knowledgeable, and personable service to each customer. It's wonderful to hear that Alexander exceeded your expectations and helped you get into your dream car. Thank you for sharing this feedback with us!
Well done!
by Inaki on 04/29/2023I had a horrible experience with the first customer service representative. He treated me with a horrible attitude and a very bad loud voice. Telling me that they don’t have time to fix my car today because they had other cars that they… needed to fix and that they were behind schedule. He kept on going on and on pretending that he didn’t understand what I was saying. Then someone else came and he understood everything I was saying and he went with me to my car and I showed him exactly what was going on. After he came to talk to me a third person came to me, that’s the person who took care of my car and was excellent with good manners and they fixed it in one day, whereas the first person said that I needed to wait for seven days. I am very happy with the last customer respresentative. I will rate the last person who actually took care of my car with customer service a 5/5.Inaki, we're happy to hear that the last representative effectively communicated with you, resolved the issue in a timely manner, and earned Bayway Cadillac Southwest your five stars. We'll be sure to address your feedback internally. We look forward to welcoming you again.
Michelle, we're delighted to hear that Charles made your experience at Bayway Cadillac Southwest quick and easy! Enjoy your new XT4, and thank you for choosing us!
by Bayway Cadillac Southwest on 04/21/2025