AutoNation USA Katy
Customer Reviews of AutoNation USA Katy
Review type:
I bought a car!!
Great experience!
by Angelahdz on 01/10/2023Alan and Moody went above and beyond to help me get the best deal.Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation USA Katy! Don't hesitate to call us if you ever need anything. Be safe on the road!
MADE PURCHASE SMOOTH..
by Kenny L on 01/10/2023When you go there ask for Syed. Easy going and friendly. Very nice salesman. Sometimes a simple smile can make a difference.Hi Kenny, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Feel free to stop by if you ever need any more help.
Salesmen treated us nicely!
by Laugermann on 01/09/2023We purchased a vehicle for our son, Roger and Alexis, Efrain Washington were extremely helpful and professional.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
Automation Sales Rep Roger Torres
by BlakeMu on 01/07/2023Polite, Professional and helpfulHello, it means so much to us that you chose our dealership! We're looking forward to your next visit with us!
Purchased a used Audi Q7 check engine light on next day $1268 part + labor
by Brian Widener on 01/06/2023AutoNation USA Katy We purchased a used Audi Q7 to drive back home to Ohio, and picked it up on New Year’s Eve day to drive home on New Year’s Day. We only drove it from the dealer to my sons house. Then headed home on New Year’s Day 126… miles into our trip the check engine light came on. It has 2 codes for the diesel particulate filter $1268 part not including labor. Tried to call and the dealer was closed. Cleared code and it comes back every 100 miles or so. Obviously they just reset the check engine light to sell the vehicle instead of fixing it. Now it won’t pass emissions test here in Ohio without thousands of dollars in repairs. Called and salesman told me that the manager said there is nothing they can do. Do not buy from this dealer, they reset the check engine lights to sell the vehicle and let the buyer pay for the repairs. I have photos of the mileage and when the check engine light came on and they refuse to make it right.Hi Brian, we are deeply disappointed by your experience at AutoNation USA Katy. If you'd like, please contact our General Manager at (832) 436-0605. We'd appreciate the chance to make your experience a positive one.
Amazing experience
by Nicole Green on 01/03/2023Just sold my Mercedes here last night. I was actually referred to this location by the sales manager from another dealership in the area. It was an overall a great experience from start to finish. Quick, prompt, and fair. Definitely ask for… Manny!Hi Nicole, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!
Fair, fast, easy what else can you asked from your selling process!
by Lopezalonso on 01/02/2023I had several options to sell my car and decided to take it to AutoNation. When they checked the car they adjusted the initial offer and within 30 minutes we closed a deal. Highly recommended !Hi, your comments keep us motivated and working hard for all our guests! We appreciate your recommendation of AutoNation USA Katy and we hope to be of service again in the future.
Great overall experience
by Markc123 on 12/30/2022Bought and sold a vehicle at AutoNationUSA on 2 separate occasions. Mykael n the purchase and Manny on the sale were both fantastic to deal with and went above and beyond. Overall experience was great.Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
AutoNation USA Katy
by Victoria on 12/30/2022I had a great experience here and Isaac was very helpful and friendly during the entire process of me getting my car.Hi Victoria, we are very happy to have provided you with such a positive experience! We always strive to provide personable and excellent customer service. Thank you again for the review!
Amazing service
by TDunn17 on 12/29/2022Everyone was so helpful and knowledgeable. This store made purchasing a car worth it and easy!Hi, we are pleased to hear you had such a positive experience with us. Feel free to stop by if you ever need any more help.
Professional and Friendly
by PaulaJ1 on 12/27/2022I am so glad I stopped at autonation. I lost my vehicle in a total loss accident and I really needed something quick. I went to another dealer and I was not satisfied with their customer service, the vehicles check engine light came on as… soon as I got home. Autonation explained items without me having to inquire first and ensured I was happy with my purchase. My salesperson was James Gray and the financing person who assisted was Alan Schmitt. Thank you both so much for your help!Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Super Easy Process!
by Helen Lee on 12/27/2022The samples process was super easy! You put in your VIN# online and they email you a quote in 30 min. After that they just ask you to bring in your car for a quick final inspection and you are done! Offer stands for 7 days or 250 miles,… whichever comes firstHi Helen, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Best salesman and experience
by BBlair1 on 12/16/2022updated 12/28/2022We purchased our new Ford Edge ST from Roger Torres at the Gulf Fwy Ford store. Roger was extremely professional and caring. He helped us out tremendously and was extremely patient. In fact, I tried to buy another new Ford from him and he… moved to a different store (sad for us but good for him). Roger is awesome we really liked him from start to finish. Great guy and salesman.Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Sales & Service
by MrCar5000 on 12/24/2022With AutoNation we dealt with Roger T. and he was really good and knew the importance of answering all our questions and we had about 100 of them and was not afraid to answer them or find an answer. He also went to another dealer to get us… the car we wanted.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Amazing Experience
by RoBru2022 on 12/14/2022Began searching for a car without knowing much more than my preferred monthly payment. Thanks to diligent work of James at Auto Nation as well as amazing finance team, 24 hours after I began my search I closed the loan on a car at a better… price and lower interest rate than expected. I will definitely return to AutoNation for my next purchase.Hello, it means so much to us that you chose our dealership! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Best way to sell your vehicle!
by Maria B on 12/13/2022This was the easiest and most pleasant way to sell our car. We made an appointment and were greeted warmly. It was so simple after this. Robert was able to take care of all the paperwork and we left with a check in a little over an hour. He… then called a car service to take us home!!Hi Maria, we are pleased to hear you had such a positive experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Very friendly and helpful
by Richard on 12/06/2022I wanted to buy a 2019 Beetle on short notice and got fast service and a great car.Hello Richard, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Richard finally helped me find my GR 86
by carogueva on 12/01/2022updated 12/09/2022This is the 3rd Toyota I've bought for Richard and each time he's made the process simple and easy for me. I'll be back in a year for my 4th for sure.Hello, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation USA Katy. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care! Drive safe, and we'll see you on the road.
Great Deal!!
by Dekon713 on 12/06/2022Great deal with friendly service!!Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Moody was a great sales associate
by Edris A on 12/02/2022Moody is excellent salesman purchased my vehicle yesterday he was very polite take the time to go over information with me. Was very attentive by listened to me and the type of vehicle I was looking for he was able to help excellent job… very satisfied with my vehicle I give him 5 star.Hello, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Roger very professional
by CHERYL F on 12/01/2022Roger Torres was very professionalHi, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.
Chevrolet Silverado 1500
Ram 1500
Toyota 4Runner
Toyota Camry
We make it easy - we'll buy your car with a check that you can deposit the same day, our 1Price Pre-Owned Vehicles come with a 5-day return policy*, we can sanitize your vehicle for your safety and we even offer free home delivery**. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details. **Home Delivery available at select locations.
- Complimentary Coffee
- Complimentary WiFi
Hello Andrea, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
by Neil Snied on 05/08/2025