Customer Reviews of AutoNation Ford Gulf Freeway
Review type:
Service
by Jean Gomez on 04/30/2025Everything went very well, the only thing is that I would like the times to be much faster.Fast, efficient, releaved
by Gregory on 04/23/2025Battery died. Able to get appointment right away. Did a couple of other repairs. All done well and perfect.Hi Gregory, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Hi Gregory, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Always a great experience at AN Ford gulf freeway!
by kindalwilson on 06/25/2024I’ve purchased vehicles and had them serviced at Autonation Ford Gulf Freeway and have zero complaints! My sales experience here was effortless in comparison to my experiences at other dealerships. The service department is great as well,… they always keep me up to date on the status of my car without me having to call and hound them for information. They’re knowledgeable, informative, and always friendly. Can’t say enough good things about this place, it’s my go to dealership!Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Robert Mueller and Ben Fordham
by Roberto. on 01/31/2024Robert Mueller and Ben Fordham were beyond helpful. I’m no rookie at buying vehicles and I’ve never had such a smooth process as they gave. These guys both are some of the most honest, straightforward, kind, and hardworking individuals I’ve… come across. I have very strict requirements and not only did they make it look easy but they exceeded all of them. From walking in the door to driving away in my new vehicle, the honest feeling I was received will be remembered. Thank you Gentlemen! The best of the best!Hi Roberto, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Ford Gulf Freeway! Don't hesitate to call us if you ever need anything. Be safe on the road!
Robert Mueller and Ben Fordham
by Roberto on 01/31/2024Robert Mueller and Ben Fordham were beyond helpful. I’m no rookie at buying vehicles and I’ve never had such a smooth process as they gave. These guys both are some of the most honest, straightforward, kind, and hardworking individuals I’ve… come across. I have very strict requirements and not only did they make it look easy but they exceeded all of them. From walking in the door to driving away in my new vehicle, the honest feeling I was received will be remembered. Thank you Gentlemen! The best of the best!Hi Roberto, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Altogether too long
by Charlie 174 on 12/12/2023Took my Taurus in for popping noise in front end. It took a day to diagnose the condition as a faulty strut that had been replaced the previous visit. It took four or five days to find a replacement and make repairs.Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great service!
by Texas Guy on 11/30/2023Their pick up and delivery service is very nice.Hi, thank you so much for your positive comments about AutoNation Ford Gulf Freeway! Don't hesitate to call us if you ever need anything. Be safe on the road!
Marcelo K. Carreiro - Mechanic Engineer
by Marcelo on 11/17/2023I took my car to have an oil leak evaluated under Ford's extra warranty, it was identified but unfortunately the warranty does not cover this service. I received very good service, I still have difficulties with English, but the attendant… was very kind to me. I liked the entire service.Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!
Great service
by Jmferris on 11/14/2023Dropped the truck off at 8:30am the get an oil change, tire rotation, computer update, and a recall part. Alex Fuentes had great customer service, took 5 mins to drop off and the truck was done around noon. I will say I had an appointment… and that’s really the best way to get your vehicle serviced these day anywhere.Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
good experience
by Jason velez on 10/12/2023Alex attended to me 100% and answered all my questions. I am satisfiedCostumer Service
by Jazminb on 10/04/2023I have visited Ford Autonation several times, and the service that Alex Puntes provided for me was phenomenal like no other. He kept me up to date with everything that was going on with my car. Best advisor, I've had to be in contact with.… Thank you so much for all your help, Alex.Hi Jazminb, it is great to read such wonderful comments about your recent experience with us! If you ever need help, just give us a call. Happy motoring!
Service
by Drifter on 09/20/2023Felix was very understanding and helped in taking care of my problemHi, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
J. Johnson
by Not App on 09/11/2023Had a battery go out with my 86 Year Old mother in the vehicle while the temperature was over100 degrees. Ford Gulf Freeway immediately recognized the seriousness of the issue and without hesitation took care of the problem. They did not… need any additional motivation they realized the problem and took a bad situation and made it a positive experience. Great Job, Professional and courteous. Thank youHi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Ford Gulf Freeway! Please don't hesitate to reach out if there's anything additional we can do for you.
Lack of Service
by Customer on 09/11/2023Auto Nation had my vehicle for 19 or 20 days. The first twelve it sat in the parking lot. Mark Neal ranks extremely poor at what he is supposed to do and in our case very unapproachable when inquiring about the status in person. I also made… six or seven trips to the dealership once was after I received my vehicle saying it was fixed had to return it because the engine light came on in less than 13 miles.Hi, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (713) 489-2089. We hope to hear from you.
Oil Change
by grzzzman on 08/28/2023Drop off easy, Store rep was friendly, work was done promptly. No complaints great job!Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
AutoNation Ford ROCKS!
by Leslie Callender on 08/24/2023Outstanding service from this team, Mark was professional and rounded up the shuttle for me even though it was a little early. He kept me informed from intake till I drove it out. Thank you for an exceptional service experience.Hi Leslie, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Recall service
by Stephanie on 07/31/2023Went in for one recall, but turned out. I had two. They did everything over the weekend. Great service.Hi Stephanie, we really appreciate your feedback! Please don't hesitate to reach out to us if there's anything more we can do!
Service
by Maria M. on 07/27/2023Friendly and Great service.Hi Maria, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Awesome
by Pedro Reyes on 07/14/2023Service was done above expectations, very professional and friendly staff, keep me updated about time frame and repair time. Very satisfiedHi Pedro, we strive for 100% satisfaction, and it is great to see you had such a positive experience at AutoNation Ford Gulf Freeway. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Excellent Service
by MarthaI on 07/10/2023Thank you for the great service. AutoNation Ford found the problem when another dealer failed to find the issue.Hi Marthai, thank you for your positive review. We're happy to have been of service to you. Thank you so much for being one of our valued guests and we look forward to your next visit!
Job Well Done!
by Kevin M. on 07/03/2023I was able to schedule my maintenance appointment and get the work done all within a few days. Mark, my service advisor was able to bring my vehicle up to date on needed services and the work was completed all on the same day.Hi Kevin, we are pleased to hear you had such a positive experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi Jean, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
by Phoenix Grant on 05/02/2025