Customer Reviews of AutoNation Ford Gulf Freeway
Review type:
Lisa Jacot
by Lisa Jacot on 07/28/2024one of the best group i had to work with. They made it fun at a bad time in my life, I had just lost my carCustomer Service is not dead.
by Joe Owe on 07/15/2024Travis Beaver and the SM Richard were phenomenal. I got a great price, and even better service. As an out of town buyer, they picked me up from the airport, had my car and paperwork ready and i was able to get in and out on the road in my… new car in less than an hour. In the day and age of computers, real customer service is lacking, These guys knocked it out of the park and made car buying pleasurable, comparative to the 10 other dealers i attempted to do business with on this car deal. Thanks again gents!Hello Joe, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Customer
by Alyirenee on 06/25/2024In love with my recent purchase!!! Hunter was amazing and made sure I left exactly with what I needed. I'd been in the market for a vehicle for a couple of months so I wasn't very hopeful to buy something when I got there but Hunter made… sure to find me the perfect vehicle which I appreciated a lot. His customer service was so great I just had to leave a review for him!Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Gulf Freeway. If you ever need help, just give us a call. Happy motoring!
Returning customer
by Isa__1999 on 06/25/2024AutoNation Ford never fails to exceed my expectations I just bought my 3rd vehicle from them and again im.very satisfied. If you're in the market for a vehicle go to them! They are great and a good team at what they do.Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Ford Gulf Freeway! If you ever need help, just give us a call. Happy motoring!
Customer
by Maria_Alrcn on 06/25/2024Smooth process! AutoNation's customer service is truly one of the easiest experiences I've had at a dealer. They really do care about their customer and make sure to take off the stress off of you for finding the vehicle you're looking for… and for a convenient and economical price. Truly professionals! Will definitely recommend them to anyone in the market for a vehicle.Hi Maria, we are pleased to hear you had such a positive experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Service and Sales
by Skeeter on 04/11/2024I was in the market for a new vehicle and a Ford was one of my choices. So as any buyer would do I started my search for a Ford. Four dealers in the Houston area had what I was looking for, one of which was AutoNation Ford Gulf Freeway.… I worked with Rigo and Cam. Initially started with Rigo on the phone, but upon my first visit Rigo was off so I dealt with Cam in person. Went through the drill of negotiating, which honestly went well. Terms were met and a few days later I was a proud owner of a brand new Ford. Drove off the lot with 34 miles on the odometer, then 2 days later "Restraint Indicator Lamp Warning" light comes on. I was in the "area" so I figured I would drop by service to possibly see what could be done. Did not get the advisors name, but he was pretty much useless. Informed him of my issue, he goes on to ask did I buy the vehicle from here (really shouldn't matter), he says service is backed up 3 days, car will need to be diagnosed (this can take 2 days), he starts acting like he's looking something up on his computer.... I answer him saying yes, I purchased from here and the vehicle only has 600 miles. He was flabbergasted at this point. So I am like can you get me a loaner and get this resolved. He walks off looking for the loaner pool person, takes 5 steps peaks arnd the corner, person is not there, not sure where they are....At this point I am growing frustrated so I basically walking off and say I will just take it to another dealership. He asks, why? Well you aren't being to helpful and I will take it to a dealer closer to my house. Then asks where do I live? Is that really relevant, but I mention I am close to the Med Center. He responds "oh ok". I walk off, check by chance if my plates are here, of course they aren't and proceed to leave. Reach out to Cam to see if he could assist, since he did sell the vehicle to me. Which was honestly a good experience until this point. I inform if of the situation and ask him if he can assist with getting this resolved and set me up with a loaner comparable to a Bronco. Having faith that this would be resolved and update provided on when to bring the car in, since he said he would get this scheduled for me. Basically a week later and no update. Of course I did not wait on an update, the next day I called the dealer close to me, less than a mile away, Russel and Smith Ford. Called service and spoke with advisor. Explained the issue, no back log, no questions, dropped off on Monday, diagnosed the same day with updates. I was back in my Bronco 24 hours later and issue resolved. Honestly the best service I have had in my lifetime. So yeah other then the initial purchasing process, basically the drive out price. It was the best part of dealing with AutoNation Ford. Other than that I don't plan on returning. Service not even 1 star, Sales is sales, you just want that commission and it showed. Then there is Hugo in Finance, get a better personality. At least do some what of an act of being happy I purchased a vehicle from you, even if all that was given was a cashiers check and personal check. So my rating is no stars, but of course I need to select one. At the end of the day Service and Sales was a disappointment.Hi, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (713) 489-2089 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
2024 F250 Lariat Purchase
by Eddie Perez on 04/01/2024This dealership is great! Ben Fordham assisted me with my purchase and did an excellent job. He was not pushy about making a sale and took his time to explain all the features the vehicle had to offer. The whole experience from the test… drive all the way to closing the deal just went extremely well. I’ve purchased many vehicles before but never had one go this smoothly. Will definitely be returning for my next vehicle purchase.Hi Eddie, thank you for your kind review; we are happy to pass along your comments to Ben here at AutoNation Ford Gulf Freeway! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
New Truck Purchase
by scotty k on 03/23/2024Reached an acceptable trade difference with some negotiation.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Bought new truck
by Txmike06 on 03/11/2024Was the only dealer charging msrp for a new vehicle, gave the most for my trade and was very easy to work with. The sales rep jose Tovar and Danny Ramirez in finance both went above and beyond to make the purchase work and a smooth… transaction. This is the 4th vehicle I've bought from an auto nation franchise and I will continue to shop there.Hi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Ford Gulf Freeway. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!
24 maverick
by SleeprDzl on 03/04/2024Personelle was patient with my deduction making which made my process smoother .Hello, we are very happy we could provide you with a positive experience! If you ever need help, just give us a call. Happy motoring!
Rough start
by KelseyMZ on 03/03/2024Started off rough with big information relayed from the manager to our sales guy. He never gave up and we left with the perfect car. Thanks!!Hi, thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.
Ford Explorer Customer Service Review
by Rogelia P on 03/01/2024The dealer who helped me out with two brand new 2023 ford explorers was really helpful and genuine. His name is Mr.Giovan Acosta. He helped me through the tough times of my wreck with my first car and made the process easier getting the 2nd… car. I recommend getting in contact with this dealer to have an easy process in receiving a ford vehicle. Can’t wait to ride my new car!!Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Ford Gulf Freeway! If you ever need help, just give us a call. Happy motoring!
They made it possible
by Luis puente on 02/29/2024I was a first time buyer with not so good credit , I applied and applied and kept getting denied over and over again. I had finally accepted the fact that it wasn’t my time to get the vehicle . 2 weeks passed and my salesman tells me he… kept fighting for me and got me approved for the best apr someone could get and with all the requests I had asked for.Hi Luis, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.
Car sales
by Fatimab on 02/03/2024The whole process of buying my car was very smooth and easy thanks to the sales rep and managersHello Fatimab, it means so much to us that you chose our dealership! Thank you so much for being one of our valued guests and we look forward to your next visit!
New Truck
by Michael B on 02/02/2024Purchased a new truck and it was a very quick and pleasant experience. My salesman was Jose and he was professional and very helpful. One of the nicest Ford dealers that I have visited.Hello Michael, it means so much to us that you chose our dealership! Thank you so much for being one of our valued guests and we look forward to your next visit!
2014 Ford F-150 Platinum
by Boyd Mott on 12/15/2023The salesman Kirk, sales manager Ryan Glenn, and finance officer Steve VU were very professional and treated me like part of their family. I definitely would purchase another vehicle from Auto Nation in the future.We are pleased to hear you had such a positive experience with us, Boyd! Feel free to stop by if you ever need any more help.
Ray is excellent
by Steven P on 11/20/2023Ray had absolutely excellent customer service skills and I LOVE the vehicle that he helped me pick out. Thank you AutoNation!Hi Steven, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
Professionalism
by NJThomas on 11/19/2023This is my first visit to Auto Nation Ford, and I'm delighted to say my experience was great. My salesman Joey Garcia and the finance manager Al both made my experience quite awesome.Hi, it is great to read such wonderful comments about your recent experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
2022 Tremor
by Pleased on 11/11/2023My purchase was fast and easyHello, it means so much to us that you chose our dealership! Don't hesitate to call us if you ever need anything. Be safe on the road!
Ray Washington -Excellent
by SheilaE on 11/05/2023My sales person, Ray Washington, Jr. made the car buying experience easy and stressfree. I would definitely recommend him to anyone looking to purchase a car.Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Gulf Freeway. Don't hesitate to call us if you ever need anything. Be safe on the road!
Office Manager
by Lisa w/Enrud on 09/29/2023From the beginning to end the purchase of our new truck for my company was awesome. Kirk made this process sooooo easy and painless. I started the process on a Monday without even having to go to the dealership and I drove out with our… company new truck on Wednesday. Thank you Kirk for making this purchase easy.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hello Lisa, we appreciate you taking the time to leave us this feedback. Don't hesitate to call us if you ever need anything. Be safe on the road!
by Gabi Porter on 07/31/2024