Customer Reviews of AutoNation Ford Gulf Freeway
Review type:
Purchase of a new 2022 Ford Escape Plug-In Hybrid Electric Vehicle
by SteveDeerPk on 01/03/2023My situation was somewhat complex, but Auto Nation Ford on the Gulf Frwy in Houston was able to work around all the complexities. I found the entire organisation to be friendly, straightforward, competent, and trustworthy. It was easy to… work with Saul, the Sales Manager, and particularly Rachel Roberts, the salesperson. She did an excellent job of showing and explaining the salient features of my PHEV. Interestingly, she had never before had the opportunity to sell a PHEV. It was amazing to me how well she could understand all the features of a very unique vehicle in such a short time!Bought a truck from them and loved the experience
by BoxingWTermi on 12/29/2022Simple and fair deal on a great truck.Hello, it means so much to us that you chose our dealership! Don't hesitate to call us if you ever need anything. Be safe on the road!
Ford Ranger
by Danny Lowry on 12/28/2022The sales people are great at helping with the sale of my Ford Ranger. I was greatli pleased with the whole process. Thanks DannyHi Danny, we are pleased to hear you had such a positive experience with us. Feel free to stop by if you ever need any more help.
great service
by Tim on 07/03/2022The sales staff were very helpfulHi, Tim, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Buying was super easy
by J corona on 05/18/2022I highly recommend go see Mr Paul Jones .he made my buying a truck easy.Hi, thank you for your kind review; we are happy to pass along your comments to Paul here at AutoNation Ford Gulf Freeway! Thanks again for the recommendation, and have an amazing day!
bought a truck
by jack on 05/11/2022My wife and i had a pleasant experience buying a new truck at Autonation. Giovan Acosta was helpful and easy to deal with as was the rest of the staff.Hi Jack, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Mr Freddie Gonzales
by Mr. Gonzales on 03/13/2021As you are well aware purchasing a new vehicle can be overwhelming at times, thanks to your salesman Giovan Acosta the process was made less stressful by his patience and knowledge of type of truck we were looking to purchase. A special… thanks to Saul Hernandez for his up beat personality and tenacity for closing out the deal. Auto Nation Ford has a gem in your young salesman "Giovan Acosta. As a loyal customer for over 25 years I am proud to recommend my family and friends to your dealership. Keep up the fantastic work.Hello Gonzales, it means so much to us that you chose our dealership! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Great Car Dealership
by Mark C777 on 03/08/2021Friendly staff and a good selection of vehicles. Salesman Geo is a pleasure to work with.We appreciate you taking the time to leave us a response! Drive safe, and we'll see you on the road.
F-250
by Jacob Lyons on 02/09/2021Great job! Did everything we askedThanks so much for the warm recommendation of the team here at AutoNation Ford Gulf Freeway.
Lucy Moyer
by SportRam on 11/18/2020Cam Thomas was my sales associate. He was excellent and responded quickly to all of my texts and emails.Hello, thanks so much for the warm recommendation of Cam here at AutoNation Ford Gulf Freeway. If you ever need help, just give us a call. Happy motoring!
Great experience
by TXDad on 08/26/2020Overall awesome experience, no hassle, very fair trade in value given and amazing sale price on new vehicle. Nice professional staff!Hello, it means so much to us that you chose our dealership! We hope to be of service to you again in the future. Best wishes, AutoNation Ford Gulf Freeway
Great Customer Service
by Great Experience on 08/19/2020My sales rep Oscar was attentive to all of my needs and I could not have asked for a better rep. Oscar ran back and forth to insure that everything was completed in a timely manner. I was so happy I bought 3 cars from them. Raul the… finance man was also a pleasure to work with and explained everything so that I was not surprised at anything that would come my way.Hello Great, it means so much to us that you chose our dealership! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Bought a new ford ranger
by Jks17zz on 05/28/2020Bought a 2020 ranger from John. Been coming here for years and always been treated great!Jks17zz, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Ford Gulf Freeway. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!
2012 Mercedes GL350 Bluetec
by Alois on 08/29/2019I bought the car after a short test drive. Was very pleased with the sales team there. Could not have been handled any better. Still happy with the car and the deal. I will recommend this company!Hi there, it is great to read such wonderful comments about your recent experience with us! We appreciate your recommendation of AutoNation Ford Gulf Freeway and we hope to be of service again in the future!
Excellent service
by Torreschad on 07/19/2019updated 07/26/2019The moment Mark started to talk with us, it was nothing but helpful. He was not pushy or trying to just sell us something but was wanting to know what would make us happy in the choice we made. If he was unsure of something he brought… Justin over and both were excellent to work with..... I will continue to buy vehicles from them.Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Purchase of a Ford F 150 from Auto Nation Gulf Freeway
by Deborah on 07/08/2019We just bought a F 150 and got a good deal on a 2019. I had the price locked down from internet before I went. So much easier that way. Less headaches.Congratulations on your new F-150! Don't hesitate to call us if you ever need anything. Be safe on the road!
Money Taken from Tade in
by Mark Brasier on 07/08/2019I traded in a 2019 BMW 430 I bought form Momentum BMW an AutoNation dealer for a 2018 new F150. When I picked up the Truck, I accidentally left $400 in cash in the front Drivers door pocket. I did not notice it until last Friday, and… spoke to my salesman Jeffery Crews, he asked me what bills were ther and I said 2 $100. And 4 $50, bills. He said he would check and get back to me, he never did. I drove 190 miles from San Antonio where I live today and asked him if he found out anything. Today he said he saw the money but thought I took it with me, I did not I thought I got everything out, he showed me a picture of the money in the door pocket and accused me of lying. I have bought several cars over the years from different AutoNation dealerships but never had a problem. First Jeff did not know a thing about the money last week, but today when confronted in person he knew everything. I think he took the money. Will never buy from AutoNation again.Hi Mark, we appreciate you taking the time to respond. The staff at AutoNation Ford Gulf Freeway take our reviews very seriously. If you are willing, please call our General Manager at (866) 483-1761 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
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by LiarsandThieves on 07/03/2019I was buying a car for my mother. Found it in their inventory and we did all the paperwork. I noticed a line item for $800 in options and asked what it was. They said it was for wheel locks, tint, and all weather mats. I mentioned that was… pretty high for those options but they told me they were already installed on the car and I did not have a choice. That they would go get the car tonight and it would be ready tomorrow. We came back the next day and were sitting around for three hours after doing the paper work. When the car arrived it had a paint chip. They said they would fix it. We kept trying to schedule the repair but our email's were being ignored along with our phone calls. The people we did get a hold of said they would talk to their manager and nothing happened. I then noticed that the standard carpet floor mats were installed in the car, not the all weather mats. Also, no one seems to be able to provide me an itemized explanation of the ambiguous $800 line item in the options section of my sales order. In the end I had to drive up to the dealer with my mother and infant daughter and confront the manager who tried to blame it on the sales person who was no longer employed there. In these organizations the sales person starts the deal but a sales manager has to sign off on it and the make ready guy is supposed to make sure the car is right. They all dropped the ball. Here is the just of it. This dealer is sketchy and will sell you ridiculously over priced options telling you they are already installed but actually aren't. It's unethical and immoral. I bought two cars from them in as many years and will not be going back. -- Update - 2 weeks later they are still giving me the run around. The GM says to call him but is conveniently not available. If you HAVE to buy a car here, don't let them lie to you and sell you a bunch of over priced options claiming 'they are already installed on the car' because they aren't. This is just unethical immoral sales tactic to inflate their margin.AutoNation Ford Gulf Freeway
by millerd on 05/29/2019updated 06/06/2019I had a great experience at AutoNation Ford Gulf Freeway. I located a 2018 F-150 online and negotiated the deal on the telephone. I live in Middle Tennessee. My sales associate was Francis Reyes and he did an awesome job arranging the… purchase. We communicated all the details via email and telephone and I flew to Houston and made the purchase. It was a very smooth process. I would recommend Mr. Reyes and this dealership!Hello Millerd, thank you for sharing your positive experience! We understand that it's an important decision where you purchase your vehicle from, and are so grateful to have been chosen! If you have any questions about your new vehicle, please do not hesitate to give us a call, we're always happy to help. Take care!
Another satisfied customer!!!
by Karen A. on 05/13/2019Fast friendly service, Cameron Thomas wasted no time getting exactly what we were looking for. And Gaston Gomez was also very helpful. I highly recommend working with those two.We are glad you chose our dealership, Karen. Drive safe, and we'll see you on the road.
Very pleased
by TLVCJV0129 on 05/03/2019We are very happy with our experience with Auto Nation Ford Gulf Freeway. It truly was one of the best car buying experiences we've had. Bora was so knowledgeable and helpful but not high pressure. We love our Edge and we got exactly what… we wanted in the color we wanted. Thank you Bora and Auto Nation Ford Gulf Freeway. We will buy from you again!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Ford Gulf Freeway! We always strive to provide personable and excellent customer service. Thank you again for the review!
by Theo Sanders on 01/06/2023