Customer Reviews of AutoNation Chevrolet Gulf Freeway
Review type:
Worst experience ever
by Madashell on 10/16/2024Buying a car from autonation should have been an easy deal. It started when I drove several hours to a dealership after talking to the salesman all day. He said he would have the truck there to look at when I got there. Turns out when I got… there the truck wasn't there. It was still at the original dealer.my salesman I spoke to all day and set up an appointment with also left and was not onsite. Instead of explaining why the truck wasn't there they proceeded to try to sell me something else. I was there for that specific truck. I left and drove to the dealer the truck was at the next day. Started paperwork on the vehicle and turned out the interest rate was too high so I opted to get a co signer. My co signer was not able to make it to the dealer on Saturday and needed to wait till Monday to meet me there. While I waited the dealer sold the truck I had started paperwork on. This upset me but it is what it is. I finally settle on a 22 silverado ltz and buy it. They tell me it will be 2 days before it is ready. 2days pass and I get the call to pick it up. When I get there, the truck is disgustingly dirty, and there is a litteral piece of the truck hanging off the back end. (Exhuast tip) the windshield is smashed, and it's got several dents. I was furious. They claimed everything will be fixed and send me home in yet another loaner telling me 6 days. Fast forward 6 more days and I go to pick up the truck for a second time. The dents were not fixed, and the exhaust tip looks like a teenager in shop class put it on. It's crooked and only bolted on one side so it wobbles. Hands down the worst experience I've ever had at a dealer. Steer clear.My 2024 Z51 Corvette Purchase was an exemplary experience!
by HappyVette on 07/20/2024The sales person assigned to me made the deal happen with his persistence, compassion, and honesty. When I upgrade to the 2027 Corvette Z06 model, I shall return to AutoNation.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Wonderful experience
by CaitlynM on 07/19/2024Great experience with sales, service, finance, and overall environment. 10/10 recommend. Will be back! Love my new Chevy Trax!Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of AutoNation Chevrolet Gulf Freeway and we hope to be of service again in the future.
Good Service
by Gonzalo L. on 04/25/2024They showed me all options in order to find the right truck for me.Hello Gonzalo, we are very happy we could provide you with a positive experience! If you ever need help, just give us a call. Happy motoring!
Buying a Vehicle
by Jaynitha on 03/25/2024My experience with Autonation was Great. My salesman Chris was awesome, made me feel so comfortable with purchasing my vehicle. I would definitely recommend Autonation to family and friends.Hi Jaynitha, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We appreciate your recommendation of AutoNation Chevrolet Gulf Freeway and we hope to be of service again in the future.
Jaynitha, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Truck purchase
by Mangoman on 03/25/2024Very pleasant experience. In and out. Took three hours to complete the deal. Very satisfied.We are pleased to hear you had such a positive experience with us! We are always more than happy to assist you if anything else comes up. Take care!
Mangoman, we set high expectations for ourselves so it's gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Buyer Beware!
by Disappointed Buyer on 03/15/2024Reject auto loans and warranty offers from this dealership. Both have been awful experiences. The sales person was easy to work with but the finance and warranty people are not. Once the car is purchased you are stuck, stuck, stuck....so… do your research, don't buy the warranty, and get a loan from your own bank if you need to.Hi, we appreciate you taking the time to respond. The staff at AutoNation Chevrolet Gulf Freeway take our reviews very seriously. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (281) 305-8940 to discuss what we can do to help.
Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (281) 914-4750 to discuss what we can do to help.
James Jay
by jayjabal on 03/13/2024This was the second vehicle I have purchased from this dealership. They are efficient.Thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Purchase of a new 1500 LTZ
by Danny L. on 02/06/2024All associates were very nice and responsive. I couldn't have asked for a smoother process and transaction on my new vehicle. I'm looking forward to another great deal at AutoNation Gulf Fwy soon. Danny and Kathy L.Hello Danny, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Danny, it is great to read such wonderful comments about your recent experience with us! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Great dealership
by Trenton on 02/03/2024Everyone was wonderful and did a fantastic jobHello Trenton, it means so much to us that you chose our dealership! Thank you so much for being one of our valued guests and we look forward to your next visit!
Trenton, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Fantastic Deal and Excellent Service!
by dvan2287 on 01/12/2024I recently purchased a 2024 Chevy Equinox from AutoNation Chevrolet, and I couldn't be happier with my experience. After shopping around for a while, AutoNation Chevrolet not only had the car I wanted but also offered a deal that beat… everyone else's prices. The staff at AutoNation Chevrolet provided excellent service throughout the entire process. They were knowledgeable, friendly, and made the car-buying experience seamless. I appreciate the time they took to answer my questions and ensure that I got the best deal possible. I highly recommend AutoNation Chevrolet to anyone in search of a new vehicle. Thank you for making my car-buying journey enjoyable and for providing a deal that exceeded my expectations!Hi, we appreciate your positive review about your recent experience with us! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!
We are pleased to hear you had such a positive experience with us! If you ever need help, just give us a call. Happy motoring!
Great experience
by Kim Allen on 11/11/2023Kevin Wesson was great. Have purchased many cars and it is usually an all day event. Not this time. Great experience.Hi Kim, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Easy Sales Method
by Tonika B on 10/26/2023Pleasant. Luis was easy to work with and let me decide what was best for me.Hi Tonika, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Purchased Corvette
by Erick Rodas on 10/23/2023No issues, Kevin Wesson took care of me and went above and beyond for my needs.Hi Erick, it is great to read such wonderful comments about your recent experience with us! Thank you so much for being one of our valued guests and we look forward to your next visit!
Window tint
by Jarreau on 10/14/2023Salesman Darrel Smith did and awesome job getting me into the truck that I always wanted. But my issue is that the passenger front window isn't tinted. I would like to see if you guys could tint the passenger side front window just for good… customer service and satisfaction.Hi, thank you for taking the time to share your feedback with us. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (281) 305-8940 -- we hope to hear from you soon.
To sales person. Luis Castañeda & The sales team.
by Carlos’s on 09/30/2023Great attention, they treat you like a family member at Auto Nation. Listen & answer all the questions you have. Special thanks for Luis Castañeda and his team.Hi, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Sales
by Felicuellar on 09/27/2023Valente Grimaldo was very helpful in purchasing our new vehicle.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Chris Islas
by Chris Islas on 09/08/2023The experience was wonderful and got me set up with what I needed, I saw the car as I drove up and I already knew it was mine. It was eventful and exciting and my sales rep., Chris made it all worthwhile to travel from the Katy area where I… reside to Autonation Chevy location. The best part was leaving the property in my new car...enjoying the hour drive back home.Hi Chris, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Cone Family
by Cone Family on 09/07/2023This was our first time dealing with AutoNation Chevrolet Gulf Freeway and it was a very enjoyable experience. Our salesman, Brent Schoppa, was wonderful! He did not pressure us into anything. He let us ask many questions and compare… several different vehicle models. Once we had settled on our model then we looked at what we wanted and what was available in their stock. Believe me when I say, I got everything I asked for and then some! My husband and I are both very satisfied with our purchase. We will definitely recommend AutoNation Chevrolet Gulf Freeway and Brent Schoppa to others.Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Chevrolet Gulf Freeway. Thanks for the recommendation, and have an amazing day!
Worst dealership ever
by Tica on 09/02/2023I purchased a pre-owned vehicle and it last 7 days. I took my 2016 Nissan versa note 3 times during the first 7 days and it is still there and they have done nothing. No lights on dashboard and a bad transmission. Also, they have the worst… customer service and will not answer the phone. Do not purchase new or used vehicles there. It is fraud. They do not want to honor the 90 day limited warranty.Hi Tica, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Price
by Alwayzon on 08/11/2023The Prices are Great very affordable!!!Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Thank you for your feedback. We strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (281) 914-4750 to discuss your concerns, as your satisfaction is of utmost importance to us.
by Nora Sutter on 10/18/2024