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AutoNation Chevrolet Gulf Freeway


13800 Gulf Fwy, Houston, TX 77034 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
Recommend:
Yes (27) No (4)
Service Rating
Recommend:
Yes (32) No (4)
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Dealership Sales Review

1 out of 5 starssales Rating
Worst experience ever
Written by Madashell on 10/16/2024

Buying a car from autonation should have been an easy deal. It started when I drove several hours to a dealership after talking to the salesman all day. He said he would have the truck there to look at when I got there. Turns out when I got there the truck wasn't there. It was still at the original dealer.my salesman I spoke to all day and set up an appointment with also left and was not onsite. Instead of explaining why the truck wasn't there they proceeded to try to sell me something else. I was there for that specific truck. I left and drove to the dealer the truck was at the next day. Started paperwork on the vehicle and turned out the interest rate was too high so I opted to get a co signer. My co signer was not able to make it to the dealer on Saturday and needed to wait till Monday to meet me there. While I waited the dealer sold the truck I had started paperwork on. This upset me but it is what it is. I finally settle on a 22 silverado ltz and buy it. They tell me it will be 2 days before it is ready. 2days pass and I get the call to pick it up. When I get there, the truck is disgustingly dirty, and there is a litteral piece of the truck hanging off the back end. (Exhuast tip) the windshield is smashed, and it's got several dents. I was furious. They claimed everything will be fixed and send me home in yet another loaner telling me 6 days. Fast forward 6 more days and I go to pick up the truck for a second time. The dents were not fixed, and the exhaust tip looks like a teenager in shop class put it on. It's crooked and only bolted on one side so it wobbles. Hands down the worst experience I've ever had at a dealer. Steer clear.

  • Recommend this dealer? No
  • Did the dealer honor all commitments made? No

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Nora Sutter on 10/18/2024
Dealer Response
Thank you for your feedback. We strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (281) 914-4750 to discuss your concerns, as your satisfaction is of utmost importance to us.
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