Customer Reviews of AutoNation Chevrolet Gulf Freeway
Review type:
My 2024 Z51 Corvette Purchase was an exemplary experience!
Fast service with appointment
by Jose on 08/10/2023If you ever need service make sure to have an appointment because the service department is always packed helps them fit you in they're tight schedule and they are very fast.Hi Jose, thank you for taking the time to share your feedback with us. Please let us know if there is anything else we can do for you; we are more than happy to help!
Reliable Service from a Friend
by Marcoooo on 08/01/2023Even though it seems like it is more expensive to take your vehilce back to the dealership for an oil change. I feel like I can trust this Servide Department. Gary Roger's is the person I go to and he takes care of me without making me feel… like I intruding. He takes the time to listen to my issues and he makes sure that I am explaining it right to him.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
New 2024 Trax
by New2024 Trax on 07/31/2023Harvin was so nice and a wonderful friendly sales person. He was honest and will answer all your questions you have.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Great Service
by Rodney G on 07/21/2023I came in for an issue and it was resolved quickly. I would recommend servicing your vehicle here anytime.Hi Rodney, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of AutoNation Chevrolet Gulf Freeway and we hope to be of service again in the future.
HD2500
by High Country on 07/18/2023Kevin the sale person has always done a great job. No question about it he's one of the best and knowledgeable people they have working in sales.Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Chevrolet Gulf Freeway. Please don't hesitate to reach out if there's anything additional we can do for you.
Chevy Trax
by G. Durr on 07/17/2023Our experience was nothing less than excellent! Brent made us feel right at home and was very honest and open about the process. All managers were excellent and helpful!Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!
Excellent service
by Ripoy1024 on 07/07/2023Excellent service on my vehicle. Timely repairs and great customer service.Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Mr. Louis Munoz
by Louis Munoz on 07/06/2023Was awesome. Always on time and very professional and courteous. Great Job from Mr.Lopez and Mr.JoshHi Louis, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
Oil change
by DCooper on 07/06/2023Fantastic service, in and out quite sooner than expected!Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Pleased with the Sales Department
by Pleased on 07/03/2023Isaac really shows interest in the customer's needs. He was able to check all the boxes for my requirements in a new truck. He took the time to test drive and compare truck features with me.We are pleased to hear you had such a positive experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Busy and Still Ready to Assist
by Jason Ramos on 06/28/2023When I arrived the AutoNation Chevrolet Service Center was completely full, service advisors were working quickly to get service while all working and assisting all other customers whether in person or over the phone. Once I gave the keys… to the advisor I only had to wait the expected time with no delay, i have never gotten this same experience at other dealership service centers, i would recommend others i know to use this service center. Thank you to my service advisor Nauder.Hi Jason, we are pleased to hear you had such a positive experience with us! We appreciate your recommendation of AutoNation Chevrolet Gulf Freeway and we hope to be of service again in the future.
Poor service departments
by Disappointed on 06/23/2023We purchased a new vehicle and sales team was great. However, after 1200 miles started having a problem. Left it with service for two days and said they couldn’t find anything. It quickly became obvious they didn’t look very hard as we had… to listen to problem all the way home. Won’t be going back there.Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (281) 305-8940 to discuss what we can do to help.
Service on a Recall
by Denicia on 06/19/2023Very professional and customer friendly!!!Hi Denicia, your comments keep us motivated and working hard for all our guests! If you ever need help, just give us a call. Happy motoring!
Buying a used vehicle
by Adam Esber on 06/13/2023Being a 1st time car buyer the taught me through the process.Hello Adam, it means so much to us that you chose our dealership! Thank you so much for being one of our valued guests and we look forward to your next visit!
Service was done honestly and quickly.
by LOUIS MUNOZ on 06/08/2023Will was honest with me about being behind on appointments ,ect. But he emphasized that the work would be done in order and quickly as possible. Sure enough it was.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Lloyd Lambert
by LloydLambert on 06/03/2023Jay is great and makes me feel like a friend and not just a customer. As long as he helps me I will be a loyal customer.We are pleased to hear you had such a positive experience with us! If you ever need help, just give us a call. Happy motoring!
Sale
by kirsche on 05/28/2023Shopping for my new car was made simple by AutoNation.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Proceed With Caution
by M Crouch on 05/24/2023I'd give this dealership a zero if possible. After an exhaustive search online. I found a used Toyota Tacoma for my son. I contacted the dealer, Auto Nation Chevrolet Gulf Freeway via phone and was told the truck was available. A little… back and forth about having the truck shipped to me and I agreed to purchase the truck. I signed the dealer sheet outlining the price of the truck including shipping and sent it back. It was received and the salesman, Christian Hernandez, confirmed receipt and asked for my driver's license and another form of ID to proceed. I sent it immediately. Since I was using USAA auto finance for the deal and I'm out of town, Mr. Hernandez said I needed to go to a local auto nation to sign the paperwork. I told him where and when I would go (which was within 24 hours of him telling me this). I arrived at the Auto Nation local dealer, and phoned Mr. Hernandez to say this auto nation didn't have the paperwork. He indicated he would send it over shortly. I even had their finance manager talk to Mr. Hernandez on how best to send the paperwork over so he could expediate the paperwork once he got it. I went to run a quick errand while I waited on the paperwork (because who wants to sit in a dealership) and about 20 minutes later, I get a text from Auto Nation Gulf Freeway, Mr. Hernandez salesman, that says "turns out someone this morning from another ford store down the road sold the Tacoma to a customer in house". So what Mr. Hernandez is saying, 1. I never valued you as a customer. 2. I didn't care whether you wanted to buy the car or not. 3. and that this promise they stick on their website is worthless: "To be an industry leader, you have to do the small things in a big way, and they've all added up to the highest reputation score in auto retail for AutoNation. We are America's most admired automotive retailer, with the most J.D. Power Dealers of Excellence in the country. It's all because our Associates deliver a Customer experience beyond compare. That means you can always count on AutoNation to take care of your needs, whether you're buying a vehicle or servicing the one you have. After all, the small things make the difference between a good visit and a great one." Or the difference between a happy customer and one that is mad as hell. Sorry for the long review, but customers need to understand who they are dealing with and how salespeople feel about making and keeping customers happy. Unfortunately, Mr. Hernandez and Auto Nation Gulf Freeway failed and have lost my business not only with their dealership but auto nation as a whole. Do better Auto Nation Gulf Freeway, do better Mr. Hernandez.Hello, thank you for taking the time to leave us feedback. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (281) 305-8940 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
I purchased a 2023 Chevrolet Corvette Z06
by M. Canales on 05/23/2023The purchase was handled very well by Kevin Wesso NThe purchase was handled very well by Kevin Wesson. He made the procedure easy and worry free.Hello, we're happy you found our staff to be so supportive during your experience here at AutoNation Chevrolet Gulf Freeway. Don't hesitate to call us if you ever need anything. Be safe on the road!
Service
by Carl Burson on 05/10/2023updated 05/15/2023They took care of my vehicle needs.Hi Carl, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Great service!
by Ericanhoust on 05/10/2023Friendly staff! Great service! Gary is great! He always keeps me updated on my vehicle and is very friendly!! Thanks Gary!Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
by Peter Joyson on 07/23/2024