EchoPark Automotive Dallas (Grand Prairie)
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Customer Reviews of EchoPark Automotive Dallas (Grand Prairie)
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4 service reviews
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Great experience
by Satisfied customer on 12/06/2024updated 12/13/2024Highly Recommend Henry Collier at EchoPark! I had the pleasure of working with Henry Collier during my recent visit to EchoPark in Grand Prairie, and I was thoroughly impressed. Even though I didn’t end up purchasing a car, Henry’s… expertise and dedication stood out. He was patient, answered all my questions with clarity, and provided valuable advice without any pressure to buy. It’s clear that Henry is passionate about what he does and genuinely wants to help customers make informed decisions. If you’re in the market for a car or just exploring your options, I highly recommend stopping by EchoPark and asking for Henry Collier. You won’t be disappointed!Horrible service department
by Dissatisfied on 01/04/2024Bought a car in 11/2023 which I discovered had an oil several days after purchasing, getting the leak repaired required several trips to the dealership and follow up on my part only to allegedly have the repairs done but the dealership will… not provide a receipt indicating what was done. EchoPark knows how to sell cars but lacks on the repair side.Providing a happy experience is what we strive to do, and we didn’t deliver for you. What can we do to make this right? Contact us and let us know. - Ben, Guest Loyalty Specialist, glc.dallas@echopark.com
Disapointed
by Saphina on 05/18/2023Harry the sales guy was great, however the service department not so much. I was informed that I needed a new air compressor. I purchased the vehicle on and Saturday night and was informed that someone from the service department would… come and pick up my car and drop off a loaner. I was notified by the service department on Monday regarding air issues and they seemed confused. I explained that the sales person stated that the car needs an air compressor. The service department stated that they usually dont make those promises and would need to speak with the sales person. Harry the sales guy called and explained that someone will be out to get my car today and bring me a loaner. They came and picked the car up and bought a loaner. 7 days had gone by and i heard from no one so I called only to get an call center to send the service department a message to check the status on my car.I received a call on the 8th day letting me know that my car was fixed and ready to picked up. I picked the car up on a Saturday by Monday the air was not getting cold. I called back to ask what exactly did they do to the air since i received no paper work explaining what was done. The lady who answered the phone was a lil hesitant to give me the answer. She stated that my air was recharged. I asked her why the air compressor wasn't replaced. She stated that I can file it on my extended warranty and gave me a ridiculous date to bring it back in. I told her no I do not want to file it on warranty when it was supposed to be replaced 2 weeks prior. I can on with this story but to make a long story short it has been 2 weeks driving a new car with no air and I haven't heard from anyone at Echo Park.Bad customers service
by Brenda's on 06/10/2019Everyone is in a rush and they don't explain things like they should be and if you ask questions they are bother. Customer service is really bad. I got there at 6 pm and left at 10:30 on . I was bonce from one sale person to a other. And if… your car needs repairs, boy you're for a big bad customers service on the repair shop.Brenda, I'm sorry you didn't receive the customer service experience we strive for. I don't have the details on the repairs you're referring to, but I would like to learn what happened to see where what we could have improved on. Please reach out to me at your earliest convenience. Wes W., Senior Guest Loyalty Specialist, driversselect.
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Hyundai Tucson
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About our dealership
Thank you so much for your glowing review! We're thrilled to hear that you had a positive experience with our sales associate, Henry Collier, and that he was helpful and knowledgeable during your visit. At EchoPark, we pride ourselves on providing top-notch customer service and helping our customers make informed decisions. We appreciate the recommendation and hope to see you again in the future!
by Benjamin Schweppe on 01/09/2025