EchoPark Automotive Dallas (Grand Prairie)
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Dealership Service Review
service Rating
Bad customers service
Written byon 06/10/2019
Everyone is in a rush and they don't explain things like they should be and if you ask questions they are bother. Customer service is really bad. I got there at 6 pm and left at 10:30 on . I was bonce from one sale person to a other. And if your car needs repairs, boy you're for a big bad customers service on the repair shop.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Wes Wilson on 12/18/2019
Dealer Response
Brenda, I'm sorry you didn't receive the customer service experience we strive for. I don't have the details on the repairs you're referring to, but I would like to learn what happened to see where what we could have improved on. Please reach out to me at your earliest convenience. Wes W., Senior Guest Loyalty Specialist, driversselect.
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