EchoPark Automotive Dallas (Grand Prairie)
Customer Reviews of EchoPark Automotive Dallas (Grand Prairie)
Review type:
Very Positive Experience
Longest wait ever in my life for a car purchase.
by judb817 on 08/22/2023The sales person, Patrick, was very helpful and nice. I entered the dealership at 11:15 am, I finished my test drive by and everything else by 12pm. I paid cash for the car and didn't leave the dealership until 6PM. For some reason, the… back office was not able to get the paperwork done and get me out of that place. Every time I asked for status, it was "we are working on it". Price of the car was best I found, but this type of service is down right horrible.2nd time buyer
by texslm66 on 08/08/2023Thanks to Mark Johnston, my sales person. Very friendly, helpful, and addressed all my questions. I love the business model for Echo Park. Prices and all info for cars online. I can do my own research at home. As always, the prices are… as good or often better than competetors. I schedule the cars I want to drive on line. I start the financing process on line. I start the trade in process on line. The next day I show up, do the test drives by myself, can take all the time I want. Mark evaluated my trade in while I'm off test driving. I made my selection. Mark did all the next steps with the obligatory stacks of paperwork that have to be done. Mark sent my new car off to make ready. He took my tags and toll tag off my old vehicle and gave them to me. When it was all said and done, I drove off in my new SUV. This is the second vehicle I've purchased from Echo Park. Without a doubt, I will be back when it's time for my next vehicle purchaseWoo hoo! Repeat buyers is such a great compliment! We will pass along your kind words to Mark. Happy driving!
Christy B is great!
by Tiffany on 06/23/2023Christy was very helpful and kind. She did not pressure me or was not too aggressive. She answered all of my questions and got me in a car quickly.Thank you! We love playing matchmaker – so glad we could help you find your dream car. Thanks for the review! Send us pics from those warm-weather road trips. Call or stop by if you have any questions – we’re always here to help. - Christian M., Guest Loyalty Specialist, glc.dallas@echopark.com
Excellent sales
by Richter on 06/19/2023The salesperson Todd Price was very welcoming, answered all questions. He made sure we got the car we wanted for the payment we wanted. My 3rd buying experience from EchoPark and it was as good as the other two.Hi, Richter we’re 100% devoted to making you happy, and we’re so happy to read such a great review about EchoPark Automotive Dallas Grand Prairie. Thank you! Thank you! We’re here for you in any season, so don’t hesitate to reach out if you need us. - Christian M., Guest Loyalty Specialist, glc.dallas@echopark.com
EchoPark Automotive Dallas (Grand Prairie) was a Breeze!
by Justin R on 05/23/2023Had wonderful experience with Christy at EchoPark Automotive Dallas (Grand Prairie). She hustled to arrange multiple test drives on short notice, was respectful of our time and communicated well.Disapointed
by Saphina on 05/18/2023Harry the sales guy was great, however the service department not so much. I was informed that I needed a new air compressor. I purchased the vehicle on and Saturday night and was informed that someone from the service department would… come and pick up my car and drop off a loaner. I was notified by the service department on Monday regarding air issues and they seemed confused. I explained that the sales person stated that the car needs an air compressor. The service department stated that they usually dont make those promises and would need to speak with the sales person. Harry the sales guy called and explained that someone will be out to get my car today and bring me a loaner. They came and picked the car up and bought a loaner. 7 days had gone by and i heard from no one so I called only to get an call center to send the service department a message to check the status on my car.I received a call on the 8th day letting me know that my car was fixed and ready to picked up. I picked the car up on a Saturday by Monday the air was not getting cold. I called back to ask what exactly did they do to the air since i received no paper work explaining what was done. The lady who answered the phone was a lil hesitant to give me the answer. She stated that my air was recharged. I asked her why the air compressor wasn't replaced. She stated that I can file it on my extended warranty and gave me a ridiculous date to bring it back in. I told her no I do not want to file it on warranty when it was supposed to be replaced 2 weeks prior. I can on with this story but to make a long story short it has been 2 weeks driving a new car with no air and I haven't heard from anyone at Echo Park.Great Place
by TOrr2323 on 05/16/2023Buying a car from EchoPark Automotive was such a joy! First and foremost, the car that we purchased was in immaculate condition. It was everything we were looking for. Second, our salesperson, Drew Greaves was great!! Professional,… knowledgeable and just an overall joy to work with. He made the process smooth and painless. We were in and out with a great and a great deal. I'm definitely a fan for life of EchoPark Automotive and Drew Greaves. Thank you, TownsendThank you! So glad you found ‘The One’ at EchoPark. We appreciate you telling our future guests about your great experience with us! Thank you! We’re here for you in any season, so don’t hesitate to reach out if you need us. - Christian M., Guest Loyalty Specialist, glc.dallas@echopark.com
Rating
by Jaz Watkins on 04/18/2023Torey was great! Was considerate of my price range & shot me the details straight forward. Closing on the car was also awesomeWe’re really feeling the love right now. Thank you so much for leaving this wonderful review. Thanks for such a shining review. Don’t hesitate to reach out if you we can help with anything else. Sunshine and love, EchoPark. - Christian M., Guest Loyalty Specialist, glc.dallas@echopark.com
Very Happy with Purchase and Sales Gal
by Lisa A. on 04/17/2023I went to about 12 dealerships and ended up at Echo Park because their cars were priced competitively. I wanted to work with a woman and Jessica was fantastic!Thank you! Your review is proof that our guests leave happier. We can’t wait to tell the team at EchoPark Automotive Dallas Grand Prairie they made your day. Thank you! We’re here for you in any season, so don’t hesitate to reach out if you need us. - Christian M., Guest Loyalty Specialist, glc.dallas@echopark.com
Purchased a vehicle
by Cece2023 on 04/17/2023The experience was so quick and easyThank you! We love playing matchmaker – so glad we could help you find your dream car. Thanks for such a shining review. Don’t hesitate to reach out if you we can help with anything else. Sunshine and love, EchoPark. - Christian M., Guest Loyalty Specialist, glc.dallas@echopark.com
Jessy was great
by Kameron on 04/15/2023He was very informative thru the process and truly customer-centered. He also offered tons of knowledge about the car business and credit as well as I was a first-time buyer. He was able to beat my rate offered by my credit union as well. I… appreciate the time and patience he presented the 1 1/2 day’s worth of time I was there.Hi, Kameron we’re 100% devoted to making you happy, and we’re so happy to read such a great review about EchoPark Automotive Dallas Grand Prairie. Thank you! Thank you! We’re here for you in any season, so don’t hesitate to reach out if you need us. - Christian M., Guest Loyalty Specialist, glc.dallas@echopark.com
Echo Park Experience
by Kacie12 on 04/14/2023Steller service by Todd Gray! He was amazing 10 across the board ! He achieved all my non negotiables and also went above and beyond to get me into my luxury vehicle at a STEAL ! I love my new car ! Kudos to Todd!Thank you! We love playing matchmaker – so glad we could help you find your dream car. Thank you! We’re here for you in any season, so don’t hesitate to reach out if you need us. - Christian M., Guest Loyalty Specialist, glc.dallas@echopark.com
Vehicle Purchase
by Guadalupe on 03/28/2023Lilian was our sales rep and she did an amazing job at helping us out! We were in and out super quick!We call this a win-win; a happy guest AND a great review! Thanks so much for sharing your thoughts. Happiness is what we do, so thank you! And if there’s anything else we can do, let us know. - Christian M., Guest Loyalty Specialist, glc.dallas@echopark.com
Amazing Service provided by Jessi
by Sri Namala on 03/26/2023Such and amazing experience, Jessi was helpful in all ways for us.We call this a win-win; a happy guest AND a great review! Thanks so much for sharing your thoughts. Let’s stay in touch. Please reach out if you need anything else, we’d love to help. - Christian M., Guest Loyalty Specialist, glc.dallas@echopark.com
Review
by MaritMcg on 03/19/2023Everything was so great and the people were amazing but it took such a long time.We’re really feeling the love right now. Thank you so much for leaving this wonderful review. We’re here to help you, or your mom, cousin, girlfriend, sister's boyfriend’s uncle, a friend of a friend, etc., so reach out if you need us. Happy driving! - Christian M., Guest Loyalty Specialist, glc.dallas@echopark.com
Josh is amazing
by Aelliott on 03/11/2023Easiest car buying experience ever! We have been looking for a car for months. We got the run around and a bad taste for salesmen All together. Josh at Echopark Dallas changed that. We purchased the car online. Josh kept in contact with us… the entire time the car was in transit from another location. He was never pushy or rude always kind and honest. He made sure the car was exactly what we wanted and paid for. One small issue came up and he got a solution quickly. When we declined the extra warranty they offered he just told us why he suggested them and moved on. I was not angry one time during this transaction which was different than many other places we had been. I purchased the car for what is what listed for. They delivered and cleaned it and made sure it was what we expected. Josh even stayed way past his scheduled shift to get us taken care of. Great experience! Great employee in Josh McKay.Warmer temps, a new-to-you car and a great review for us – sounds like a springtime win-win for all of us. Happiness is what we do, so thank you! And if there’s anything else we can do, let us know. - Christian Moton, Guest Loyalty Specialist, glc.dallas@echopark.com
Excellent as always
by jmox211 on 03/08/2023Have bought several cars from Josh M and he always gets us in and out as quickly/painlessly as possible. Thanks for another great experience!Hi, Jmox211 we’re 100% devoted to making you happy, and we’re so happy to read such a great review about EchoPark Automotive Dallas Grand Prairie! Happiness is what we do, so thank you! And if there’s anything else we can do, let us know. - Christian Moton, Guest Loyalty Specialist, glc.dallas@echopark.com
Great experience
by Elleray on 03/06/2023Brandon McGruder was a big help. Made the process easy for me. I will definitely be back.We love playing matchmaker – so glad we could help you find your dream car. This isn’t bye forever, only bye for now. Give us a shout if you need anything else from us. (Or at least wave as you drive by.) - Christian M., Guest Loyalty Specialist, glc.dallas@echopark.com
New car
by Pablo L on 02/28/2023I just got a BMW X2, everything was super fast and perfect, highly recommend EchoParkWe’re really feeling the love right now. Thank you so much for leaving this wonderful review. Send us pics from those warm-weather road trips. Or at least call or stop by if you have any questions – we’re always here to help. - Christian Moton, Guest Loyalty Specialist, glc.dallas@echopark.com
2nd time buying from this dealership
by GregR23 on 02/17/2023Joshua M. was personable and professional. He did what he could to make sure we walked out with a new vehicle.Smiling’s our favorite, and this review is going to have us smiling all day, Gregr23! We’re here to help you, or your mom, cousin, girlfriend, sister's boyfriend’s uncle, a friend of a friend, etc., so reach out if you need us. Happy driving! - Christian M., Guest Loyalty Specialist, glc.dallas@echopark.com
2019 Tpyota Tacoma
by alfonzo on 02/17/2023every aspect of the purchase was smooth and easy, bought on line, when I arrived to pick up the vehicle it went smooth, quick and easy, everyone was great to deal with truck was better than expected.Your review is proof that our guests leave happier. We can’t wait to tell the team at EchoPark Automotive Dallas (Grand Prairie) they made your day. This isn’t bye forever, only bye for now. Give us a shout if you need anything else from us. (Or at least wave as you drive by.) - Christian M., Guest Loyalty Specialist, glc.dallas@echopark.com
Hyundai Tucson
Nissan Rogue
Nissan Altima
Thank you so much for taking the time to leave us a review! We are thrilled to hear that our salesperson was able to help you during a difficult time and get you into the perfect vehicle. We strive to provide excellent service to all of our customers and we are so glad that we could assist you in regaining control. Thank you for choosing us as your dealership!
by DeAndre King-McNeal on 05/29/2025