EchoPark Automotive Dallas (Grand Prairie)
Customer Reviews of EchoPark Automotive Dallas (Grand Prairie)
Review type:
Very Positive Experience
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by Alyss MB on 02/10/2023I asked multiple times if there were additional charges abd was lied to about their gap insurance and coverages. I found another places that's willing to give me a significantly lower interest rate and attempt to remove the charges. I… attempted to call to speak with someone multiple times and I've been ignored.Hi, Alyss Mb we appreciate your honesty, and for giving us a chance to improve by leaving this review. Our priority is you, so please contact us so we can talk further. - Christian M., Guest Loyalty Specialist, glc.dallas@echopark.com
caR SALE
by Happy Seller on 02/03/2023Very useful, information. Accurate estimate. No hassle. Quick transaction.We call this a win-win; a happy guest AND a great review! Thanks so much for sharing your thoughts. Happiness is what we do, so thank you! And if there’s anything else we can do, let us know. - Christian Moton, Guest Loyalty Specialist, glc.dallas@echopark.com
We’re really feeling the love right now. Thank you so much for leaving this wonderful review. This is what our Experience Guides live for – seeing a guest so happy! So glad you chose EchoPark and we hope to see you (or your friends and family) in the future. - Christian Moton, Guest Loyalty Specialist, glc.dallas@echopark.com
Great deal!
by Palee0510 on 01/26/2023Very beautiful car, low mileage, and drives great. The salesman, Joshua Lopez, was excellent and very attentive to all details. He was available for anything I needed, and I appreciate it so much. I will definitely recommend this dealer… to friends, and will return when I am ready to purchase another vehicle.We’re really feeling the love right now. Thank you so much for leaving this wonderful review. This is what our Experience Guides live for – seeing a guest so happy! So glad you chose EchoPark and we hope to see you (or your friends and family) in the future. - Christian Moton, Guest Loyalty Specialist, glc.dallas@echopark.com
Buy a car online? Sounds easy but...
by BuyerBeWare on 01/26/2023Buy a car online. I filled out everything on the website and in a minute I was approved and my down payment was paid. I was told all I needed to do is come in and sign some paperwork and they would have me right out the door with my new… car. But after two hours I am still waiting. "We are printing the paperwork", I was told multiple times. But how long should that take? And finally, I have to sign more papers than it takes to buy a house. I am not kidding about this. OMG. Don't buy a car at EchoPark Grand Prairie. I did and I regret it! Horrible experience!We are disappointed to hear that you did not have a more positive experience with us at EchoPark Automotive Dallas Grand Prairie. If you are willing to give us another chance, please reach out to us at (972) 375-0245, so that we can work toward a resolution. - Christian Moton, Guest Loyalty Specialist, GLC.Dallas@echopark.com
Auto sales
by Luisoj815 on 01/22/2023Paul did an awesome job with getting us taking care of! Bought a 2013 RAV4 and it feels brand new. Thank you!Hi, Luisoj815 we’re 100% devoted to making you happy, and we’re so happy to read such a great review about EchoPark Automotive Dallas Grand Prairie! Happiness is what we do, so thank you! And if there’s anything else we can do, let us know. - Christian Moton, Guest Loyalty Specialist, glc.dallas@echopark.com
Car purchase
by Nancy S. on 01/14/2023I am so happy that I went to Echo Park automotive! For me, it was an hour away, but the whole experience was worth the trip! My salesperson, Christian was fun, patient and a joy to do business with. Like the advertisement says, no… hassle, no pressure and great value! I will recommend Echo Park to all my friends!Your review is proof that our guests leave happier. We can’t wait to tell the team at EchoPark Automotive Dallas (Grand Prairie) they made your day. This isn’t bye forever, only bye for now. Give us a shout if you need anything else from us. (Or at least wave as you drive by.) - Christian Moton, Guest Loyalty Specialist, glc.dallas@echopark.com
Administrative Supervisor
by Patchiko on 01/09/2023Our salesman, Todd Gray, was very professional and knowledgeable of the cars and the process of buying a car. This is the second time we have had Mr. Gray assist us in buying a car. We like the no hassle and no pressure approach at… EchoPark. It makes the process of buying a car so much less stressful.Hi, Patchiko we’re 100% devoted to making you happy, and we’re so happy to read such a great review about EchoPark Automotive Dallas Grand Prairie! Tell your car we said hi, and don’t hesitate to call or stop by if you need us. - Christian Moton, Guest Loyalty Specialist, glc.dallas@echopark.com
new new Mercedes-Benz Truck Gla250 4matic. purchase
by rishi pandey on 01/05/2023Thanks to Jesica for helping and guiding us to purchase our dream car, she supports a lotSo glad you found ‘The One’ at EchoPark. We appreciate you telling our future guests about your great experience with us! Happiness is what we do, so thank you! And if there’s anything else we can do, let us know. - Christian Moton, Guest Loyalty Specialist, glc.dallas@echopark.com
Buyer Beware
by DonaMTh on 11/21/2022Will update review when all promises made by Jay Cooper are completed.Looks like we didn’t meet expectations. Thank you for leaving this review so we can make improvements.
Christy was great!!!
by RoTeaches on 11/16/2022I went in knowing exactly what I wanted. Christy never felt like a car salesperson. Never felt pressured. It felt like working with a friend! I love love love my new SUV.We’re really feeling the love right now. Thank you so much for leaving this wonderful review.
The best car buying experience
by Afroangelll on 10/23/2022I brought my mom to Echo Park to buy a car. I had bought my car here about 3 years ago and my experience was so outstanding I've since brought two other family members there for their cars, and now it was my mom. Our saleswoman Christy… treated my mom like she was her own mother, and the entire process was smooth, enjoyable and successful. I'll be coming back here for any future vehicles and will continue to recommend them. Every time I've brought someone it was with a different salesperson and EVERY time we got five star service. If you want a pleasant car buying experience, Echo Park is the place to comeThank you for this fantastic review! We’re here to help you, or your mom, cousin, girlfriend, sister's boyfriend’s uncle, a friend of a friend, etc., so reach out if you need us. Happy driving!
Excellent Customer Service
by Trumom04 on 09/10/2022Brandon made this purchase so delightful and easy for me. I give his customer service 10 stars.Hello, we appreciate the kind review. We hope to see you soon! Thank you, Myriam Gonzalez, Lead Guest Loyalty Specialist, EchoPark Automotive Dallas. GLC.Dallas@echopark.com
Car buying at it’s finest!
by MRiles96 on 04/07/2022Fastest, easiest car buying experience ever. I knew what I wanted to go look at so that helped. Lamarcus was super helpful and extremely professional and friendly. Ever one was really nice. I would definitely buy another car here.Hi there, reviews like this give us motivation and help us ensure we provide high-quality care. Please let us know if there's anything else we can assist you with! Thank you, Myriam Gonzalez, Lead Guest Loyalty Specialist, EchoPark Automotive Dallas. GLC.Dallas@echopark.com
Truck Driver
by Charisma on 07/02/2019updated 07/08/2019I'm very satisfied with my car and with Mike Mayo at Driver'sSelect!Car Buying experience
by Amory88 on 06/30/2019I was not sure which car I wanted and one of the employees (Bennie Cardona) made it an easy process. He helped me through the whole process and did not pressure me to buy anything. I ended up getting the car I wanted and was able to think… about it before coming back. Definitely will recommend to my friends.Great experience
by Camille on 06/18/2019updated 06/26/2019Smooth from the test drive to the actual purchaseNew car
by Kimberlee7 on 06/21/2019Dan was very helpful and very patient and answered all my questionsBad customers service
by Brenda's on 06/10/2019Everyone is in a rush and they don't explain things like they should be and if you ask questions they are bother. Customer service is really bad. I got there at 6 pm and left at 10:30 on . I was bonce from one sale person to a other. And if… your car needs repairs, boy you're for a big bad customers service on the repair shop.Brenda, I'm sorry you didn't receive the customer service experience we strive for. I don't have the details on the repairs you're referring to, but I would like to learn what happened to see where what we could have improved on. Please reach out to me at your earliest convenience. Wes W., Senior Guest Loyalty Specialist, driversselect.
Don't waste your time
by Msensale on 04/25/2019Drivers Select has a wide selection of cars. That said, so do many other dealerships. I highly recommend you take your money elsewhere. You'll thank me later.Hello, I appreciate you taking the time to rate us but would like to know the reason behind the one star review. We take these ratings as learning opportunities to see where there's something we could have improved us. Please let us know where we missed the mark. Wes W., Senior Guest Loyalty Specialist, driversselect.
Nissan Rogue
Hyundai Tucson
Nissan Altima
Thank you so much for taking the time to leave us a review! We are thrilled to hear that our salesperson was able to help you during a difficult time and get you into the perfect vehicle. We strive to provide excellent service to all of our customers and we are so glad that we could assist you in regaining control. Thank you for choosing us as your dealership!
by DeAndre King-McNeal on 05/29/2025