EchoPark Automotive Dallas (Grand Prairie)
Customer Reviews of EchoPark Automotive Dallas (Grand Prairie)
Review type:
Great experience
Echo Park Amazing Customer Service!
by Kara on 10/17/2024updated 10/24/2024Mustafa and Logan were amazing to work with! I went in with a car in mind and ended up purchasing it quickly! Highly recommend.Thank you so much for your kind words! We are thrilled to hear that Mustafa and Logan were able to provide you with exceptional service and that you found your perfect car with us. We truly appreciate your recommendation and hope to see you again in the future!
Great experience
by Melissa on 10/22/2024This was by far the easiest car-buying experience we’ve ever had. Harry Lee, our salesperson, was knowledgeable, answered all of our questions, and wasn’t pushy at all—which was a refreshing change! We highly recommend working with him.… Including the test drive, we were in and out in just a couple hours. The 7-day money-back guarantee gave us added peace of mind. 5 stars!We're thrilled to read about your amazing experience, and we couldn't agree more - Harry Lee is a fantastic salesperson! Our goal is to make car-buying easy and stress-free, and we're so happy to hear we achieved it. Thanks for the rave review and trusting us with your purchase!
Less than stellar credit
by Lance K on 10/16/2024There is an enormous amount of inventory to choose from. The staff is very friendly and they work hard for their customers. Henry, my salespersons and Paul, the finance guy, worked especially hard to accommodate my less that stellar credit… rating.Thank you for the fantastic review! It means the world to us to know that you had a 5-star experience. Congratulations on your new purchase! We’re confident it will serve you well for many miles to come. Please know that we’re always here for you. Enjoy the journey ahead! -DeAndre
First Car Owner!
by Georgia T on 10/13/2024Xi was absolutely amazing at helping me navigate my first car purchase!"We are thrilled to hear about your positive experience with Xi! We are always dedicated to providing exceptional support to our valued customers. Thank you for choosing us for your first car purchase."
Steven
by Helenph on 09/30/2024It was a great experience and everyone was friendly and helpful.This is what our Experience Guides live for – seeing a guest this happy! So glad you chose EchoPark Automotive, and we hope to see you (or your friends and family) in the future.
Mark Johnston salesman
by Zachary on 09/20/2024updated 09/26/2024Mark did a great job and was very helpful with the process of buying my wife a SUV. I will definitely be recommending Echo Park to friends and family.Satisfied Custome
by Glad I did on 09/22/2024I was very satisfied with the service and patience of my car salesman.This is what our Experience Guides live for – seeing a guest this happy! So glad you chose EchoPark Automotive, and we hope to see you (or your friends and family) in the future.
Great car prices, patient salesmanship.
by CMH_2603 on 09/22/2024The car prices are nearly always the best prices I can find around the metroplex. Becides this, the other part I find ideal, is that the cars they sell are in the manufacturer's warranty. They do also offer extended warranties, through… 'Ally' - that I've used twice with my GMC. Both times using this went smoothly, with minimal issue. The only part I did not like, was that they now have a, "mandatory 5 year appearance protection plan." This plan is an additional $699 on top of TT&L. It IS plainly stated on the website and at the dealership, and can not be removed. This being the 3rd car I've purchased from this dealership, apparently this has become mandatory as of 2/2024. Here it's good experiences with purchasing. Lastly, if you hate haggling, the prices are set -it is a no haggle system. I recommend this dealership, the cars are good and the prices even better.This is what our Experience Guides live for – seeing a guest this happy! So glad you chose EchoPark Automotive, and we hope to see you (or your friends and family) in the future.
Best experience ever buying a car
by Bethbrown on 09/16/2024Stephem was amazing. My car is amazing. Finance was above average. This was the best car experience I have had in 30 years. Customer for lifeWe’re overjoyed to hear about your 5-star experience! Our goal is to lead [insert city] in customer satisfaction, and reviews like yours inspire us to keep pushing forward. We hope your new car brings you endless smiles and adventures. Thank you for being part of our journey to #1! -DeAndre
Same ole same ole
by Fooled Again on 09/14/2024I thought upon entering that this place would be different than a regular dealership. They make it seem as easy as shopping for groceries. They have you go to a computer, pick the cars you like and choose up to 4 keys to different cars to… go out on the lot to make sure the car matches what you liked online with in person. I actually liked this part of it. I thought it was fresh. But what wasn’t fresh, or better yet was stale even was the financing part. The same old routine where you have to do a lot of back and forth with the sales guy-talks-to-the-finance-guy-only bit. I wouldn’t have had to do any back and forth if they’d just honored their website’s financing numbers. There is this “Check financing” button on their website which is not only the normal website at home, the same they have on all their computers for you to search. On the site there’s this “check financing” button that lets you run numbers with hypothetical credit scores, percentages and length of loan terms. I understand these aren’t actual numbers but when their 1st, 2nd, and even 3rd “Offers”, when mind you there isn’t supposed to be any haggling, are almost 200, 150 or even 100 more a month than what I calculated ... on their website ... I know I’m not only dealing with non up and up people, I’m dealing with the same old salesman tactics; shady salesman tactics at that. If they’d just honor their numbers I would’ve been totally fine with no haggling. I also need to add that when I was running my own numbers at home and at Echo Park, I was thinking my credit was good. When they actually ran it, it came out great, even according to their website!Hi, thank you for taking the time to tell us about your experience. Reviews like this help us improve. Please reach out to me directly as I would love to connect with you on this negative experience. Thanks. -Ben, Customer Service Manager (214) 674-6185
Super good service fast and easy
by Aliyah on 09/10/2024Mee hing is so kind and has amazing customer experience made our experience so much easier.This is what our Experience Guides live for – seeing a guest this happy! So glad you chose EchoPark Automotive, and we hope to see you (or your friends and family) in the future.
A salesperson who listens!!!
by AGarden on 09/06/2024Logan was such a wonderful person to deal with. He listened! Which is so important when dealing with customers.This is what our Experience Guides live for – seeing a guest this happy! So glad you chose EchoPark Automotive, and we hope to see you (or your friends and family) in the future.
Ask for Mee!
by AmandaH on 09/04/2024Mee at Echo Park Grand Prairie was fantastic! She communicated everything (pricing, fees, what I was paying for) clearly and concisely. She really worked with me and the finance department to get a monthly payment that I was comfortable… with without missing out on any of the warranties or additional perks. I highly recommend Echo Park and you should ask for Mee!This is what our Experience Guides live for – seeing a guest this happy! So glad you chose EchoPark Automotive, and we hope to see you (or your friends and family) in the future.
First time
by Johana G on 08/27/2024Great experience. Stress free. Great collection of cars. I didn’t feel rushed or pressured. They have a very open space and I didn’t feel trapped.This is what our Experience Guides live for – seeing a guest this happy! So glad you chose EchoPark Automotive, and we hope to see you (or your friends and family) in the future. -Ben, Customer Service Manager
No haggle, Great Prices!
by Jmo on 08/24/2024Really enjoyed the no haggle low price shopping experience. J my experience guide was amazing to work with and would buy again with him.This is what our Experience Guides live for – seeing a guest this happy! So glad you chose EchoPark Automotive, and we hope to see you (or your friends and family) in the future. -Ben, Customer Service Manager
2024 Nissan Altima
by Candy E. on 08/20/2024This is our 3rd purchase at Echo Park and our experience gets better each time. Xi was an awesome sales person. She was very knowledgeable and pleasant with a "no pressure sales technique".This is what our Experience Guides live for – seeing a guest this happy! So glad you chose EchoPark Automotive, and we hope to see you (or your friends and family) in the future.
Honest And Courteous Business
by Beaver7 on 08/15/2024Echo Park did exactly what they advertised they would do. No hard pressure sales tactics - no pressure to put more money down & no long waits! I really enjoyed my experience there & will recommend them to family and friends.This is what our Experience Guides live for – seeing a guest this happy! So glad you chose EchoPark Automotive, and we hope to see you (or your friends and family) in the future. -Ben, Customer Service Manager
Satisfied customer here!!
by Brenda Lewis on 08/15/2024my overall experience with Echo Park automotive was nothing less than the easiest car buying experience I’ve ever had. I would recommend this place to anyone looking for a new car. The selection is large. The sales persons are… knowledgeable. The test driving was made easy accessible. And I am very happy with my new BMW.This is what our Experience Guides live for – seeing a guest this happy! So glad you chose EchoPark Automotive, and we hope to see you (or your friends and family) in the future. -Ben, Customer Service Manager
Eco park review
by Dubyaoh on 08/13/2024The truck I found at the Grand Prairie facility was great. 2022 Ram 1500 Classic Warlock. Red with black trim. Beautiful truck, low mileage, clean carfax, great price on my trade in. So why 3 stars? It took six hours to complete. 10… minutes with our salesman Adrian, then he’d disappear for 30-40 minutes. Six hours! Walked out with a ridiculous interest rate of 13.9 with a credit score of 812. Am currently refinancing with my bank for 5.9. Their vehicles are good deals price wise, but be prepared to buy a $699 appearance coverage policy that they say is mandatory on all pre-owned vehicles. (They are going to realize that with me living in a farm, their policy is going to get a workout on removing upholstery stains and tears. And removing little dings from bumping into things.)This is what our Experience Guides live for – seeing a guest this happy! So glad you chose EchoPark Automotive, and we hope to see you (or your friends and family) in the future.
Benjamin, I’m glad you’re happy with my response. I am happy with the truck. I was NOT happy with the buying experience. 6 hours? And 13.99% interest?? And the $699 “Mandatory “ appearance package/ insurance? That I was told was mandatory on all vehicles… that the paper work states in the fine print is NOT mandatory.
2021 Jaguar F-Pace
by madiabraham on 08/02/2024I had a great experience purchasing my second vehicle from Echo Park! Mark Johnston helped me with my new vehicle and was very helpful and professional!This is what our Experience Guides live for – seeing a guest this happy! So glad you chose EchoPark Automotive, and we hope to see you (or your friends and family) in the future. -Ben, Customer Service Manager
So thankful for Echo Park and Logan!
by Lynsi B on 07/08/2024Logan was so easy to work with! Echo Park has the best prices and I’m so glad we went with them. Couldn’t have asked for a better experience. So glad they care about giving people good prices and great service. I will recommend this place a… million times. Ask for Logan!!This is what our Experience Guides live for – seeing a guest this happy! So glad you chose EchoPark Automotive, and we hope to see you (or your friends and family) in the future. -Ben, Guest Loyalty Specialist
Hyundai Tucson
Nissan Rogue
Volkswagen Taos
Thank you so much for your kind review! We are thrilled to hear that Jose and Larry provided you with a pleasant experience at our dealership. We strive to offer reasonable prices and exceptional service to our customers. Thank you for recommending us, we truly appreciate your support.
by DeAndre King-McNeal on 08/26/2025