Customer Reviews of Mercedes-Benz of Georgetown
Review type:
Nice
Daniel Reicherts and his team of experts fix my issue
by Alan on 07/22/2022Reicherts and his team of experts fix my issue They always do a professional job and try to help the customer in anyway possible special thanks to the technicians who worked out of the box to fix my door lock is yourThank you for the review, Alan! We are very happy to hear that our team treated you well and was able to help you with your service visit.
Experience
by Roberto L Rodriguez on 07/22/2022I have been a MB owner for 20 yrs and have not been in a more excellent and professional environment. Thanks to Samantha and her colleagues at MB of Georgetown.Thank you for your kind words for our staff, we appreciate it! We thank you for your business and look forward to your next visit!
Dynamic Daniel
by MICHAEL SCOTT on 07/22/2022Top notch, state-of-the-art, very clean and professionalThank you for your kind words! We look forward to your business with us again!
Thank you
by Sean Murray on 07/22/2022I recently purchased a brand new 2022 Mercedes GLC 300 from Mercedes-Benz of Georgetown. The whole purchase experience from A-Z was absolutely fantastic mostly thanks to my sales rep who also just happens to be their Internet Sales… Director Benjamin Tait. I was very impressed with Benjamin's very high level of responsiveness, product knowledge, honesty, integrity and professionalism. Next time I'm back in the market for a new Mercedes I'll definitely be giving Benjamin Tait from Mercedes-Benz of Georgetown a call.Thank you so much for your kind words! We are more than happy to hear that we could provide you with a great experience.
Efficient effective excellent service
by Stuart Vexler on 07/21/2022The vanRV service team know what they’re doing and know the vehiclesThank you so much for your kind words! We are more than happy to hear that we could provide you with a great experience.
EVERYTHING DONE AS REQUESTED
by CIA on 07/20/2022Everyone was friendly and accommodating. My appointment was for two issues and I added a recall and new wiper blades without any problems.Thank you so much for your kind words! We are more than happy to hear that we could provide you with a great experience.
Amazing customer service
by Rafael Armendaris on 07/19/2022Everyone was very friendly and met all my needs while getting my car serviced. I recommend getting your vehicle bought or serviced hereThank you so much for your kind words! We are more than happy to hear that we could provide you with a great experience.
Helping during TX heat
by Julie on 07/19/2022Nick was great-got my air conditioner fixed quickly even when service was booked & very busyThank you so much for your kind words! We are more than happy to hear that we could provide you with a great experience.
Great service as always. Valet service saves so much time!
by Anand Srinivasan on 07/18/2022Wonderful service and customer focused in every way i can think of. Daniel is awesome.Thank you so much for your kind words! We are more than happy to hear that we could provide you with a great experience.
Satisfied
by Nikki S on 07/18/2022Steve and Charles were amazing! So happy with my new GLC 300!!! Never leaving Mercedes’ again, happy to be back!Thank you so much for your kind words! We are more than happy to hear that we could provide you with a great experience.
Nick is awesome 😎
by Edgar Duran on 07/18/2022Nick provided fast and reliable service when I had an emergency and no appointment!!! Thanks so much for all your help!!!!Thank you so much for your kind words! We are more than happy to hear that we could provide you with a great experience.
Customer satisfaction
by G Clark on 07/16/2022First of all, I feel lucky to be a customer of Georgetown Mercedes. They reminded me of a needed/recommended service for my S550 via email. I arrived at the dealership and they made me feel welcome and thank me for coming in today. Service… was provided in a reasonable time and while I was waiting I witness they greeted everyone with a smile and ask how Georgetown Mercedes can assist them today. I observed a rotating shift of Sale Associate greeting their customers to provide great customer service to customers who needed their assistance. Believe it or not, all was happy when they left because the staff made sure. Thank you for providing great customer service at Georgetown Mercedes. G.ClarkThank you for your kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!
WTF SELF SERVE COFFE AND NO SNACKS
by Atty Big Ed on 07/16/2022When you bring your $80,000 car in for service there should at least be a snack bar or at least the mineral someone making a cup of coffee for you other than a self serve K-Cup. When a customer is waiting 2 hours for Car Service that should… be the bare minimum at this dealership. The Mercedes dealership in Austin have you guys beat hands down. It is so easy just to get a contractor to man the area. My sales consulted Jared is great no problems thereThank you for the feedback. Everyone here agrees with you. We used to have our coffee bar manned and served food and pastries from a local restaurant and we loved it, but since COVID we have been unable to get anyone to team up with us again. The restaurant we had previously is struggling with the cost of doing business in their own location as well as having problems staffing just their location. They had to pull out of the dealership and even cut a day out of their location for coverage. I am currently trying to find someone, but have had no luck. I know the other dealership has had the same gal covering the coffee service for years. What I can tell you is that I will continue to work on getting someone to provide coffee service, but in the meantime we will do what we do best- which is deliver world class service for your Mercedes-Benz. Thank you for your business and patience. Rhonda Zanka General Manager Mercedes-Benz of Georgetown
Prepaid maintenance
by Jim S on 07/16/2022I choose to wait for my service because they have a large, comfy fully equipped customer lounge.Thank you Jim for your kind words! We thank you for your business and look forward to your next visit!
The most stress-free purchase ever!
by The Hepners on 07/16/2022We stumbled into Mercedes-Benz of Georgetown via an online car search. From the start, it was an easy, stress-free experience. Meeting Troy and having him handle the sale was a true blessing. He went above and beyond and was so patient with… us. Thank you so much, Troy. (You deserve a raise!) The next time we need a vehicle we will happily drive the four hours to see you!Thank you for the recommendation and kind words! We thank you for your business and look forward to your next visit!
Service efficiency!
by Dr Barry on 07/15/2022Service dept was on time with my appt, super-efficient and no surprises when done. Much appreciated!Thank you. We're glad that you had an excellent experience with your recent service visit.
Best Experience Ever!
by Brian on 07/15/2022Troy Williams is a gem. I will only buy vehicles from him. The experience was exactly what you are looking for.Congratulations on your new vehicle, Brian! Thanks for the review and kind words for Troy.
Best service ever!
by Danielle on 07/15/2022Always Receive timely professional service here!Thank you for being our customer, we appreciate your kind words!
Excellent Service
by Big Brian on 07/14/2022I bought my 2017 GLA a couple of months ago and I was notified that a service was required. I made an appointment online in seconds and was assigned to Daniel as my service rep. This was my 1st service experience here and couldn’t be more… satisfied with the process. Daniel took care of me from the moment I walked in. Explained what I needed, and didn’t need (Which meant a lot, times are tough!) and also checked my warranty status on an issue with my sunroof. I was in and out quickly and even walked out to a clean car. I couldn’t be more pleased with my visit today!Thank you for your kind words! We are so glad we were able to provide you with a great experience and exceed your expectations! Please let us know if there is anything else we can help you with. We look forward to your next visit!
Great Service
by Matthew F on 07/14/2022I drive 45min out of the way because the service.Thank you Matthew for your kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!
Awesome Georgetown Mercedes
by Winston Hall on 07/14/2022My service consultant Osmary Morales was truly the best! She made sure everything needed to be done to my car was taken of, even the cargo net on the passenger front side that had been broken and bugging me. Thank you so much and I look… forward to my next serviceThank you for taking the time to leave us a review! We look forward to your business with us again!
Mercedes-Benz of Georgetown has been serving Central Texas for over 30 years. We understand what is important to our clients and we are dedicated to delivering Superior Customer Service every day. Please contact us at any time to discuss your requirements in more detail. At Mercedes-Benz of Georgetown our customers receive:
Free Wireless Internet Access
Free Trip Inspections
Free Car Washes Monday through Saturday, 8:00am to 5:00pm
Free Mercedes-Benz loaner car with Scheduled Service
Free Refreshments and Baked Goods in our Customer lounge
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
Congratulations on your new vehicle! We are thrilled to have provided you with a quick and comfortable sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
by Sara Thurston on 12/29/2023