Glenn Polk Autoplex - Chrysler Dodge Jeep Ram
Customer Reviews of Glenn Polk Autoplex - Chrysler Dodge Jeep Ram
Review type:
Typical OEM facility
by Suzy Behnke on 08/30/2025Never in a hurry to complete initial check of issue needing addressed. Twice it has taken 3 days to relay needed repairs. Also not available to converse about how a previous repair probably caused secondary repairs 3 months… later. Overall, Polk is a typical OEM repair facility; nothing above or beyond.Service Review
by JJS on 08/29/2025Service folks are always very nice & professional. The waiting room & restroom is always clean. There are always beverages & snacks available.I love to hear that our service team continues to treat you well and that you feel comfortable while waiting. We want every detail, from professionalism to a clean space with snacks and drinks, to make your visit a good one. I appreciate your trust in us.
Service department
by Christy on 08/22/2025Very friendly and thorough. Helped me same day even tho I did not have an appointment. Super happy!Thank you, Christy. We are glad our CDJR service team could help you the same day without an appointment. Friendly and thorough is exactly what we strive for, and it is great to know you left super happy. We appreciate you choosing Glenn Polk and look forward to serving you again.
Service Dept
by Kristin Johnson on 08/19/2025Eric was super helpful with my oil change & greeted customers with a smile. Got my jeep in and out quick and even held the door for me while I pushed a stroller and toddler.Thank you, Kristin. That is such a thoughtful review, and it really shows the kind of person Eric is. He takes pride in going the extra mile for our customers, and we are blessed to have him on our team. We are glad your visit was quick and easy, and we appreciate you choosing Glenn Polk.
Fast and efficient
by Clint K on 08/19/2025Had to order a part for my car and they got it next day. They let me schedule a time that worked for me to get it installed. And when I got there they got it done right away. Couldn’t be happier. Will definitely be back if I have anymore… issues.Thank you, Clint. We are glad the part came in quickly and that our team was able to get you taken care of right away. It is great to hear the scheduling worked out smoothly, too. We appreciate your trust and look forward to helping you again whenever you need us.
Customer first
by RJ on 08/09/2025The service writer was knowledgeable and courteous. I was just there for an oil change and filters but they made sure that I was comfortable and that I got everything done in a reasonable amount of time. Very satisfied.RJ, we are glad to hear you had a smooth and comfortable visit. Even for something as routine as an oil change, our goal is to make sure you feel taken care of from start to finish. We appreciate you choosing us and look forward to helping again next time.
Maintenance service
by Richard on 07/29/2025Services were complete and reasonable with mailed coupons.Thank you, Richard! We're glad to hear your services were completed smoothly and that you were able to take advantage of the mailed coupons. We appreciate your business and look forward to seeing you next time!
Glenn Polk Dodge Service!!! ⭐️⭐️⭐️⭐️⭐️
by Haldor on 07/23/2025Glenn Polk Dodge Service gets me in and out for my oil changes. They changed the oil on my Ram and Jeep same day, less than an hour wait each! Thank you!!!Thank you so much! We're glad our Dodge service team was able to get both your Ram and Jeep taken care of quickly and efficiently. Same-day service with a short wait—that's what we aim for! We appreciate you and look forward to seeing you next time!
Consistent AWESOME Customer Service
by Larry on 07/18/2025This dealership is consistently helpful, knowledgeable and timely resolving of issues, with hard to beat Customer Service.Thank you, Larry! We’re so glad to hear that our team continues to deliver the kind of service you can count on. Helpful, knowledgeable, and timely—that’s what we strive for every day. We truly appreciate your continued trust!
Excellent Service Department
by Ken on 07/15/2025Glen Polk Service Department diagnosed my vehicle in an unscheduled visit and also brought the vehicle in for further analysis. The part has been ordered and a scheduled visit is set up so the repair can be completed. Not many dealerships… would value your time to go above and beyond especially when it was not a scheduled service call.Thank you, Ken! We’re glad our service team was able to jump in and take care of you, even without a scheduled appointment. Going above and beyond—especially when it comes to your time—is what we aim for. We appreciate your trust and look forward to getting your repair wrapped up soon!
Always Taken Care Of!
by Courtney Schroeder on 07/04/2025It's always a pleasure doing business with this team of hard workers! The service advisors listen, the quick lane techs are fast, and my vehicles always leave happier and prettier than when they arrived!Thank you so much, Courtney. A 'happier and prettier' vehicle puts a :)))) on all of our faces!! I love that you have a relationship with our team, and we will see you next time.
Top notch service department
by John Cushing on 06/24/2025While you wait service, quick oil change, fuel filter change, reasonably priced.Thank you, John. Easy peasy:)
Great service as always
by Bonnie Perkins on 06/20/2025Dropped in for an oil change, & although it was definitely a busy day they worked me in a very short time. I always appreciate their professionalism & customer service.Thank you, Bonnie. I love to hear that our team was able to squeeze everything in. Thank you for your patience:)
Can’t find a bad battery
by Jared King on 10/18/2024After being told that I was gonna have to pay for five hours of labor to find an electrical issue I went back to the dealership to find a loose battery connection so basically I paid them to do a job that I had to do myselfSir, this is not an accurate description of your service experience or what was told to you about the diagnosis fee. You towed your highly modified 2007 Ram 3500 with 294,575 miles to us, not running, and requested we reprogram the TIPM. After we reprogrammed the TIPM, the truck still would not start. We then called and advised you the TIPM has been reprogrammed and the truck still does not start. You asked how much it would cost to diagnose the issue. The service advisor then explained to you that due to the age of the vehicle, miles, after-market accessories, and concern, we would need up to 5 hours pre-approved for diagnosis. Also, that the tech would clock in and only charge you the actual time of what it took to diagnose the concern. Not the full 5hrs if it does not take that long. You brought us 2 new batteries and asked us to install the batteries. We installed the batteries as requested. You were not charged for any diagnosis time at all during this visit and the advisor fully explained to you why the diag fee was needed and how it would be billed out upon approval.
BEST DEALER EVER!
by Alan Trammell on 10/11/2024Have been doing all my Jeep service for 6 years through Glenn Polk. Always fast more than good service with all staff friendly and helpful. Facilities are always clean and bright. - and coffee is excellent.Thank you for your loyalty in coming to see us, Alan. And yes, coffee is one of the keys to success:::)))
Great Service
by Lola on 09/29/2024updated 10/07/2024My sister and I always use Glenn Polk service department to service our Jeeps while in town visiting family. The guys there are kind and very attentive to every detail.Thank you so much, Lola. I love hearing that y'all wait to service your vehicle until you are here local::)) We will see y'all next time.
Great Service
by Robert on 09/28/2024updated 10/04/2024The service department personnel are very professional. My vehicle was completed in a timely manner. I will recommend this facility to my friends Thanks a job well done.Thank you as well, Robert.
Fantastic Service
by LaJ on 09/26/2024I’ve been having my truck serviced here for about 6 years. They are always very professional and knowledgeable. They keep track of service that my truck needs, but don’t push or over sell things. The building and facilities are clean. I… would highly recommend Glenn Polk Ram.Thank you so much for continuing to trust us with your service needs for 6 years. Our customer loyalty speaks volumes to the quality of people who work for Glenn Polk Auto Group - we are blessed.
Outstanding service
by Jeff on 09/25/2024The folks at Polk Dodge are great. Do what they say and stand by it. My go to place for service.Thank you, Jeff. We appreciate you very much!
Excellent follow-up
by Jeff on 09/19/2024Eric and his service team at Glen Polk Dodge Ram stepped up when I had electrical issues with my recently purchased 2022 Ram 1500 Limited. Even though I didn’t purchase my truck from GP it didn’t matter, I felt like I received excellent… service from the moment I walked in the dealership. Eric already had a rental truck available to me, he outlined exactly what his team was going to do and said he would stay in contact with me throughout the process. Well he did what he said, everyday I either received an email or phone call updating me on their findings and progress. Even though it took longer than expected Eric was always keeping me informed, I had the rental so I just wanted the truck fixed. Their team along with Eric delivered on their promise. I highly recommend using GP for all your service needs.Thank you, Jeff, for sharing your story. Eric is a good man, and we are thankful to work on anyone's vehicle, no matter where they purchased it. Communication between the dealership and the customer is absolutely paramount. We will see you next time.
Care takers
by Alycia on 09/19/2024The dodge jeep service department is the only place I will take my 2016 Jeep Cherokee! These young men take care of this traveling woman! Thank you so much for giving me confidence to drive across the country every year!Thank you, Alycia. My heart is full when you describe my team as 'care takers' - that tells me everything I need to know:) Thank you for always bringing it to us and safe traveling.
Our Chrysler, Dodge, FIAT, Jeep, RAM dealership has been in the Gainesville, Cooke County, Grayson County, and Denton County areas for over 22 years, and we’ve been family owned and operated since 1998. That’s 3 generations of our family dedicated to helping you get the best customer service possible. In that time, we’ve strived to help our community, and not just by providing our customers with quality vehicles. We’ve contributed to many admirable causes here in Gainesville, including Make-a-Wish Foundation, Tattered Flag Project, Casualties of War Foundation, and the Boys and Girls Club. We look forward to continuing the lasting relationship we have with these foundations in our community.
- Complimentary Coffee
- Cable Television
- Customer Lounge Area
- After Hours Drop-Off
- Authorized Parts Store
- English
- Spanish
Suzy, thank you for your feedback. I want to sincerely apologize for the lack of urgency you experienced. That is not the standard we set for ourselves, and I will be addressing this with our team right away. For over 30 years, we have worked to provide a family-owned and operated atmosphere that goes above and beyond, and in this case, we clearly fell short. I also appreciate you bringing this to my attention, as it allows us the chance to improve.
by Trent Polk on 09/02/2025