Glenn Polk Autoplex - Chrysler Dodge Jeep Ram
Customer Reviews of Glenn Polk Autoplex - Chrysler Dodge Jeep Ram
Review type:
Can’t find a bad battery
by Jared King on 10/18/2024After being told that I was gonna have to pay for five hours of labor to find an electrical issue I went back to the dealership to find a loose battery connection so basically I paid them to do a job that I had to do myselfBEST DEALER EVER!
by Alan Trammell on 10/11/2024Have been doing all my Jeep service for 6 years through Glenn Polk. Always fast more than good service with all staff friendly and helpful. Facilities are always clean and bright. - and coffee is excellent.Thank you for your loyalty in coming to see us, Alan. And yes, coffee is one of the keys to success:::)))
Great Service
by Lola on 09/29/2024updated 10/07/2024My sister and I always use Glenn Polk service department to service our Jeeps while in town visiting family. The guys there are kind and very attentive to every detail.Thank you so much, Lola. I love hearing that y'all wait to service your vehicle until you are here local::)) We will see y'all next time.
Great Service
by Robert on 09/28/2024updated 10/04/2024The service department personnel are very professional. My vehicle was completed in a timely manner. I will recommend this facility to my friends Thanks a job well done.Thank you as well, Robert.
Fantastic Service
by LaJ on 09/26/2024I’ve been having my truck serviced here for about 6 years. They are always very professional and knowledgeable. They keep track of service that my truck needs, but don’t push or over sell things. The building and facilities are clean. I… would highly recommend Glenn Polk Ram.Thank you so much for continuing to trust us with your service needs for 6 years. Our customer loyalty speaks volumes to the quality of people who work for Glenn Polk Auto Group - we are blessed.
Outstanding service
by Jeff on 09/25/2024The folks at Polk Dodge are great. Do what they say and stand by it. My go to place for service.Thank you, Jeff. We appreciate you very much!
Excellent follow-up
by Jeff on 09/19/2024Eric and his service team at Glen Polk Dodge Ram stepped up when I had electrical issues with my recently purchased 2022 Ram 1500 Limited. Even though I didn’t purchase my truck from GP it didn’t matter, I felt like I received excellent… service from the moment I walked in the dealership. Eric already had a rental truck available to me, he outlined exactly what his team was going to do and said he would stay in contact with me throughout the process. Well he did what he said, everyday I either received an email or phone call updating me on their findings and progress. Even though it took longer than expected Eric was always keeping me informed, I had the rental so I just wanted the truck fixed. Their team along with Eric delivered on their promise. I highly recommend using GP for all your service needs.Thank you, Jeff, for sharing your story. Eric is a good man, and we are thankful to work on anyone's vehicle, no matter where they purchased it. Communication between the dealership and the customer is absolutely paramount. We will see you next time.
Care takers
by Alycia on 09/19/2024The dodge jeep service department is the only place I will take my 2016 Jeep Cherokee! These young men take care of this traveling woman! Thank you so much for giving me confidence to drive across the country every year!Thank you, Alycia. My heart is full when you describe my team as 'care takers' - that tells me everything I need to know:) Thank you for always bringing it to us and safe traveling.
Great Service
by Vanessa Donovan on 09/12/2024recently took my Jeep to Glenn Polk for service and diagnostic, and I couldn't be more pleased with the experience. From the moment I arrived, the team was incredibly prompt and professional. They greeted me and immediately checked me in… and reviewed what they would be doing to work on my vehicle. Communication throughout the entire process was top-notch. They kept me updated on every step, explaining what needed to be done and why. There were no surprises, just straightforward, honest communication. It was clear they genuinely cared about making sure I understood the service my Jeep was receiving. What really impressed me was the speed at which they completed the work. I expected to be without my vehicle for a significant amount of time, but they had everything diagnosed, serviced, and fixed in what felt like no time at all. When I picked up my Jeep, everything was running smoothly. I highly recommend Glenn Polk to any owner. Their promptness, clear communication, and efficient work have earned them a loyal customer in me. Thank you for making the service experience so effortless and stress-free!Wow, this review of my team is incredible. I am always humbled when customers such as yourself take their time to tell the world about your experience with our staff. Glenn Polk Auto Group has been blessed with amazing employees and customers for 30 years! Thank you, thank you, thank you.
First time visit to Service
by Robert Olson on 07/17/2024We just moved into the area. It was my first visit to the service department. They did a great job. Did everything they were supposed to.Thank you, Robert. My family and I have owned and operated Glenn Polk Auto Group in this area for 30 years, and we welcome you to the neighborhood.
Best of the best!
by Thomas Bakely on 06/20/2024Randy went out of his way to make sure my truck was fixed properly and communicated with me throughout the whole process. Couldn’t ask for moreThank you, Thomas. Randy is a good man, and probably his best quality is.....communication!
RAM 2500 Check Engine Light
by KJanzen on 02/16/2024Check engine light came on. Called Polk Dodge service and they were able to get me in for diagnostics same day. They provided multi-point check and found three issues. Repairs were completed within a week. Fast and friendly. Highly… recommend.Even your vehicle needs a 'check-up' occasionally:) Thank you for coming to see and and for the high recommendations.
Best service department!
by GM on 02/16/2024I’ve been taking my Ram 3500 here since 2014. Even though I moved over an hour away, I still make the drive to Gainesville because of the quality of customer service here. Super friendly and professional, and I have complete confidence in… the quality of work.Thank you so much for your loyalty to our dealership, and I love the confidence you have in our team.
Great service!
by Eric Hook on 02/12/2024updated 02/20/2024Fast and kind serviceKindness is much appreciated these days for sure. Thank you, Eric, we appreciate you too.
Great service
by Stephen Traffanstead on 02/15/2024Called in to get warranty work done on my Jeep and talked to Jacob and was expecting tonget told that there is a 6 week or more wait like I habe been told by other dealers. But I was wrong Jacob told me that I could bring it in right away… and it would be done in 1 day. Dropped it off on a Monday evening and picked it back up on Tuesday with no issues or any extra stuff trying to be sold to me. Over all experience with the Glen Polk family is awsome (Chevrolet and Jeep.) I will be back and recommend them to everyone that ask. Thanks for doing rightThank you for the high recommendations, and for the kind words. I love that Jacob was able to accommodate everything for you so quickly. We will see you next time.
Fine service.
by Jodi on 02/08/2024Always friendly and knowledgeable.Thank you, Jodi. We have a good team.
5 stars ++++++++
by Lee Ann on 02/07/2024Glenn Polk is the best. My service manager Randy is great. He is very professional and knowledgeable. They keep the maintenance on my truck up to date. They answer any and all questions I might have. I don’t live really close so I really,… really appreciate that they can shuttle me back and forth. I would give them more than 5 stars if possible.Thank you very much, Lee Ann. We will take FIVE STAR ++++++++++ every time:) Randy is a great guy.
Thank you!
by Kim M on 02/06/2024My truck broke down while hauling a 5h trailer to Kansas when going through Gainesville. They got it in quickly and fixed ahead of schedule.Thank you, Kim. I am happy our team was able to get you out of a tough situation.
Go to Glenn Polk they treat you like real folk!!
by Tony on 01/31/2024They have the best attitude for a dealership that I have ever done service with. They treat you with dignity and friendship, thanks for that!!Thank you for the friendship as well, Tony.
Oil changed
by Claude M on 01/25/2024Excellent staff ! Very professional. I’m less than 10 minutes away from a Dodge dealership but I’d rather drive 45 minutes away to get my suv well taken care of . Jacob was excellent ! I finally found a place I can rely on .Thank you, Claude. I love hearing that. Sorry the Dealer that’s closest to you doesn’t take care of you like they should but I’m glad you come 45 minutes to see Jacob at Glenn Polk.
Jeep repairs
by Robert magar on 01/24/2024Randy in the service dept was awesome. Kept me up-to-date with all the service details on my jeep and got it in and out fast. Would Hightly recommend them for service and sales!Thank you for the high recommendations, Randy is awesome.
Our Chrysler, Dodge, FIAT, Jeep, RAM dealership has been in the Gainesville, Cooke County, Grayson County, and Denton County areas for over 22 years, and we’ve been family owned and operated since 1998. That’s 3 generations of our family dedicated to helping you get the best customer service possible. In that time, we’ve strived to help our community, and not just by providing our customers with quality vehicles. We’ve contributed to many admirable causes here in Gainesville, including Make-a-Wish Foundation, Tattered Flag Project, Casualties of War Foundation, and the Boys and Girls Club. We look forward to continuing the lasting relationship we have with these foundations in our community.
- Complimentary Coffee
- Cable Television
- Customer Lounge Area
- After Hours Drop-Off
- Authorized Parts Store
- English
- Spanish
Sir, this is not an accurate description of your service experience or what was told to you about the diagnosis fee. You towed your highly modified 2007 Ram 3500 with 294,575 miles to us, not running, and requested we reprogram the TIPM. After we reprogrammed the TIPM, the truck still would not start. We then called and advised you the TIPM has been reprogrammed and the truck still does not start. You asked how much it would cost to diagnose the issue. The service advisor then explained to you that due to the age of the vehicle, miles, after-market accessories, and concern, we would need up to 5 hours pre-approved for diagnosis. Also, that the tech would clock in and only charge you the actual time of what it took to diagnose the concern. Not the full 5hrs if it does not take that long. You brought us 2 new batteries and asked us to install the batteries. We installed the batteries as requested. You were not charged for any diagnosis time at all during this visit and the advisor fully explained to you why the diag fee was needed and how it would be billed out upon approval.
by Trent Polk on 10/21/2024