Glenn Polk Autoplex - Chrysler Dodge Jeep Ram
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Can’t find a bad battery
Written byon 10/18/2024
After being told that I was gonna have to pay for five hours of labor to find an electrical issue I went back to the dealership to find a loose battery connection so basically I paid them to do a job that I had to do myself
- Recommend this dealer? No
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Trent Polk on 10/21/2024
Dealer Response
Sir, this is not an accurate description of your service experience or what was told to you about the diagnosis fee. You towed your highly modified 2007 Ram 3500 with 294,575 miles to us, not running, and requested we reprogram the TIPM. After we reprogrammed the TIPM, the truck still would not start. We then called and advised you the TIPM has been reprogrammed and the truck still does not start. You asked how much it would cost to diagnose the issue. The service advisor then explained to you that due to the age of the vehicle, miles, after-market accessories, and concern, we would need up to 5 hours pre-approved for diagnosis. Also, that the tech would clock in and only charge you the actual time of what it took to diagnose the concern. Not the full 5hrs if it does not take that long. You brought us 2 new batteries and asked us to install the batteries. We installed the batteries as requested. You were not charged for any diagnosis time at all during this visit and the advisor fully explained to you why the diag fee was needed and how it would be billed out upon approval.
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