Glenn Polk Autoplex - Chrysler Dodge Jeep Ram
Customer Reviews of Glenn Polk Autoplex - Chrysler Dodge Jeep Ram
Review type:
Les is the Best!!
Excellent follow-up
by Jeff on 09/19/2024Eric and his service team at Glen Polk Dodge Ram stepped up when I had electrical issues with my recently purchased 2022 Ram 1500 Limited. Even though I didn’t purchase my truck from GP it didn’t matter, I felt like I received excellent… service from the moment I walked in the dealership. Eric already had a rental truck available to me, he outlined exactly what his team was going to do and said he would stay in contact with me throughout the process. Well he did what he said, everyday I either received an email or phone call updating me on their findings and progress. Even though it took longer than expected Eric was always keeping me informed, I had the rental so I just wanted the truck fixed. Their team along with Eric delivered on their promise. I highly recommend using GP for all your service needs.Thank you, Jeff, for sharing your story. Eric is a good man, and we are thankful to work on anyone's vehicle, no matter where they purchased it. Communication between the dealership and the customer is absolutely paramount. We will see you next time.
Care takers
by Alycia on 09/19/2024The dodge jeep service department is the only place I will take my 2016 Jeep Cherokee! These young men take care of this traveling woman! Thank you so much for giving me confidence to drive across the country every year!Thank you, Alycia. My heart is full when you describe my team as 'care takers' - that tells me everything I need to know:) Thank you for always bringing it to us and safe traveling.
Dang it all! Just went looking and once again, bought a new truck!
by Michael Brown on 09/08/2024updated 09/19/2024These folks know how to treat you right, keep all the info clear and cards on the table. No surprises!Thank you, Michael. Cards on the table is what we do!!!
Great Service
by Vanessa Donovan on 09/12/2024recently took my Jeep to Glenn Polk for service and diagnostic, and I couldn't be more pleased with the experience. From the moment I arrived, the team was incredibly prompt and professional. They greeted me and immediately checked me in… and reviewed what they would be doing to work on my vehicle. Communication throughout the entire process was top-notch. They kept me updated on every step, explaining what needed to be done and why. There were no surprises, just straightforward, honest communication. It was clear they genuinely cared about making sure I understood the service my Jeep was receiving. What really impressed me was the speed at which they completed the work. I expected to be without my vehicle for a significant amount of time, but they had everything diagnosed, serviced, and fixed in what felt like no time at all. When I picked up my Jeep, everything was running smoothly. I highly recommend Glenn Polk to any owner. Their promptness, clear communication, and efficient work have earned them a loyal customer in me. Thank you for making the service experience so effortless and stress-free!Wow, this review of my team is incredible. I am always humbled when customers such as yourself take their time to tell the world about your experience with our staff. Glenn Polk Auto Group has been blessed with amazing employees and customers for 30 years! Thank you, thank you, thank you.
Quick! Easy! Friendly!
by Lauren M on 09/05/2024Everyone at Glen Polk was friendly, helpful and quick to get us in a new car! I went in there with an idea and found my perfect car quickly and left that same day with it!Thank you for the five stars, Lauren, and enjoy your new car.
Outstanding Folks!
by Tim Richards on 08/27/2024updated 09/04/2024We have bought several vehicles through Glenn Polk. They make it such an easy and smooth process. They have always been good to us whether it was in the service department or in sales/ finance. Great folks!Thank y'all very much for being so loyal to the Glenn Polk Family!!!
Seamless truck shopping!
by NS on 08/23/2024updated 09/03/2024Easy shopping, no pressure, every question answered clearly.Boom - Boom - and Boom::)) Thank you for coming to see us; we appreciate it very much.
Super easy deal amazing customer service
by Robert swartz on 08/31/2024Love this dealership great people very easy deal thank you so muchThank you as well, Robert.
Nice people with quick and easy process
by Tahsan on 08/29/2024My sales representative Frank Villarreal was very friendly and knowledgeable. His communication skill was great and I am really happy for the business I have done with him. I will definitely go back to this dealership for my next purchase.Thank you, Tahsan. Frank's customers love him and send their friends and family to see him from all over the country.
Owner of house and cars
by Debbie on 08/19/2024updated 08/26/2024Johnny was an outstanding salesman. He went out of his way to make my purchase process smoothly. I would highly recommend Johnny as any person’s sales associate.Thank you, Debbie. Johnny has a great following because customers like you continue to send him business from all over the country.
Great!
by Hope on 07/26/2024David and team went above and beyond to help me find an SUV that checked all the boxes! Great experience and customer service!Thank you, Hope. The Polks are in the ‘box checking’ busines:)))) Enjoy your new SUV.
First time visit to Service
by Robert Olson on 07/17/2024We just moved into the area. It was my first visit to the service department. They did a great job. Did everything they were supposed to.Thank you, Robert. My family and I have owned and operated Glenn Polk Auto Group in this area for 30 years, and we welcome you to the neighborhood.
Best of the best!
by Thomas Bakely on 06/20/2024Randy went out of his way to make sure my truck was fixed properly and communicated with me throughout the whole process. Couldn’t ask for moreThank you, Thomas. Randy is a good man, and probably his best quality is.....communication!
One and done
by Logan on 06/01/2024Our experience at Glenn Polk was all positive .Sale person ( Justin) was understanding of what we were looking for . It was a relaxing environment and he gave us time to discuss within ourselves what we wanted to do . No pressure of buying… at all. He was great and we left very pleased. Thank you . Will return to buy in future.Thank you, Logan. We have a super laid-back approach and really want everyone to feel like family. Happy to hear you enjoyed working with Justin.
Need a vehicle pain free? Glenn Polk is the place to go!
by Mark melton on 04/14/2024We needed a vehicle quickly. Frank and Connor were on the ball. They got it done fast and pain free. Very awesome experience!!! Would definitely recommend to anyone!Heck yeah - pain-free!!!!! Frank and Conner make a great team. Thank you.
Great experience!
by Chance Whitener on 02/20/2024Everyone I dealt with at the dealership was great to work with. Huge shout out to Justin who was not only patient but very knowledgeable and communicative through our buying process. We buy 3-4 vehicles a year and this was the easiest… vehicle purchase so far. Thank you Justin and Glenn Polk!Thank y’all very much as well. Knowledge and communication are huge when servicing and purchasing vehicles. We will see you next time.
RAM 2500 Check Engine Light
by KJanzen on 02/16/2024Check engine light came on. Called Polk Dodge service and they were able to get me in for diagnostics same day. They provided multi-point check and found three issues. Repairs were completed within a week. Fast and friendly. Highly… recommend.Even your vehicle needs a 'check-up' occasionally:) Thank you for coming to see and and for the high recommendations.
Best service department!
by GM on 02/16/2024I’ve been taking my Ram 3500 here since 2014. Even though I moved over an hour away, I still make the drive to Gainesville because of the quality of customer service here. Super friendly and professional, and I have complete confidence in… the quality of work.Thank you so much for your loyalty to our dealership, and I love the confidence you have in our team.
Great service!
by Eric Hook on 02/12/2024updated 02/20/2024Fast and kind serviceKindness is much appreciated these days for sure. Thank you, Eric, we appreciate you too.
Great service
by Stephen Traffanstead on 02/15/2024Called in to get warranty work done on my Jeep and talked to Jacob and was expecting tonget told that there is a 6 week or more wait like I habe been told by other dealers. But I was wrong Jacob told me that I could bring it in right away… and it would be done in 1 day. Dropped it off on a Monday evening and picked it back up on Tuesday with no issues or any extra stuff trying to be sold to me. Over all experience with the Glen Polk family is awsome (Chevrolet and Jeep.) I will be back and recommend them to everyone that ask. Thanks for doing rightThank you for the high recommendations, and for the kind words. I love that Jacob was able to accommodate everything for you so quickly. We will see you next time.
Fine service.
by Jodi on 02/08/2024Always friendly and knowledgeable.Thank you, Jodi. We have a good team.
Our Chrysler, Dodge, FIAT, Jeep, RAM dealership has been in the Gainesville, Cooke County, Grayson County, and Denton County areas for over 22 years, and we’ve been family owned and operated since 1998. That’s 3 generations of our family dedicated to helping you get the best customer service possible. In that time, we’ve strived to help our community, and not just by providing our customers with quality vehicles. We’ve contributed to many admirable causes here in Gainesville, including Make-a-Wish Foundation, Tattered Flag Project, Casualties of War Foundation, and the Boys and Girls Club. We look forward to continuing the lasting relationship we have with these foundations in our community.
- Complimentary Coffee
- Cable Television
- Customer Lounge Area
- After Hours Drop-Off
- Authorized Parts Store
- English
- Spanish
Thank you, Chris. People come from all over DFW and Southern Oklahoma to do business with Les. He is a straight-shooter!!
by Trent Polk on 10/22/2024