Glenn Polk Autoplex - Chrysler Dodge Jeep Ram
Customer Reviews of Glenn Polk Autoplex - Chrysler Dodge Jeep Ram
Review type:
Great experience
Seamless truck shopping!
by NS on 08/23/2024updated 09/03/2024Easy shopping, no pressure, every question answered clearly.Boom - Boom - and Boom::)) Thank you for coming to see us; we appreciate it very much.
Super easy deal amazing customer service
by Robert swartz on 08/31/2024Love this dealership great people very easy deal thank you so muchThank you as well, Robert.
Nice people with quick and easy process
by Tahsan on 08/29/2024My sales representative Frank Villarreal was very friendly and knowledgeable. His communication skill was great and I am really happy for the business I have done with him. I will definitely go back to this dealership for my next purchase.Thank you, Tahsan. Frank's customers love him and send their friends and family to see him from all over the country.
Owner of house and cars
by Debbie on 08/19/2024updated 08/26/2024Johnny was an outstanding salesman. He went out of his way to make my purchase process smoothly. I would highly recommend Johnny as any person’s sales associate.Thank you, Debbie. Johnny has a great following because customers like you continue to send him business from all over the country.
Great!
by Hope on 07/26/2024David and team went above and beyond to help me find an SUV that checked all the boxes! Great experience and customer service!Thank you, Hope. The Polks are in the ‘box checking’ busines:)))) Enjoy your new SUV.
First time visit to Service
by Robert Olson on 07/17/2024We just moved into the area. It was my first visit to the service department. They did a great job. Did everything they were supposed to.Thank you, Robert. My family and I have owned and operated Glenn Polk Auto Group in this area for 30 years, and we welcome you to the neighborhood.
Best of the best!
by Thomas Bakely on 06/20/2024Randy went out of his way to make sure my truck was fixed properly and communicated with me throughout the whole process. Couldn’t ask for moreThank you, Thomas. Randy is a good man, and probably his best quality is.....communication!
One and done
by Logan on 06/01/2024Our experience at Glenn Polk was all positive .Sale person ( Justin) was understanding of what we were looking for . It was a relaxing environment and he gave us time to discuss within ourselves what we wanted to do . No pressure of buying… at all. He was great and we left very pleased. Thank you . Will return to buy in future.Thank you, Logan. We have a super laid-back approach and really want everyone to feel like family. Happy to hear you enjoyed working with Justin.
Need a vehicle pain free? Glenn Polk is the place to go!
by Mark melton on 04/14/2024We needed a vehicle quickly. Frank and Connor were on the ball. They got it done fast and pain free. Very awesome experience!!! Would definitely recommend to anyone!Heck yeah - pain-free!!!!! Frank and Conner make a great team. Thank you.
Great experience!
by Chance Whitener on 02/20/2024Everyone I dealt with at the dealership was great to work with. Huge shout out to Justin who was not only patient but very knowledgeable and communicative through our buying process. We buy 3-4 vehicles a year and this was the easiest… vehicle purchase so far. Thank you Justin and Glenn Polk!Thank y’all very much as well. Knowledge and communication are huge when servicing and purchasing vehicles. We will see you next time.
RAM 2500 Check Engine Light
by KJanzen on 02/16/2024Check engine light came on. Called Polk Dodge service and they were able to get me in for diagnostics same day. They provided multi-point check and found three issues. Repairs were completed within a week. Fast and friendly. Highly… recommend.Even your vehicle needs a 'check-up' occasionally:) Thank you for coming to see and and for the high recommendations.
Best service department!
by GM on 02/16/2024I’ve been taking my Ram 3500 here since 2014. Even though I moved over an hour away, I still make the drive to Gainesville because of the quality of customer service here. Super friendly and professional, and I have complete confidence in… the quality of work.Thank you so much for your loyalty to our dealership, and I love the confidence you have in our team.
Great service!
by Eric Hook on 02/12/2024updated 02/20/2024Fast and kind serviceKindness is much appreciated these days for sure. Thank you, Eric, we appreciate you too.
Great service
by Stephen Traffanstead on 02/15/2024Called in to get warranty work done on my Jeep and talked to Jacob and was expecting tonget told that there is a 6 week or more wait like I habe been told by other dealers. But I was wrong Jacob told me that I could bring it in right away… and it would be done in 1 day. Dropped it off on a Monday evening and picked it back up on Tuesday with no issues or any extra stuff trying to be sold to me. Over all experience with the Glen Polk family is awsome (Chevrolet and Jeep.) I will be back and recommend them to everyone that ask. Thanks for doing rightThank you for the high recommendations, and for the kind words. I love that Jacob was able to accommodate everything for you so quickly. We will see you next time.
Fine service.
by Jodi on 02/08/2024Always friendly and knowledgeable.Thank you, Jodi. We have a good team.
5 stars ++++++++
by Lee Ann on 02/07/2024Glenn Polk is the best. My service manager Randy is great. He is very professional and knowledgeable. They keep the maintenance on my truck up to date. They answer any and all questions I might have. I don’t live really close so I really,… really appreciate that they can shuttle me back and forth. I would give them more than 5 stars if possible.Thank you very much, Lee Ann. We will take FIVE STAR ++++++++++ every time:) Randy is a great guy.
Thank you!
by Kim M on 02/06/2024My truck broke down while hauling a 5h trailer to Kansas when going through Gainesville. They got it in quickly and fixed ahead of schedule.Thank you, Kim. I am happy our team was able to get you out of a tough situation.
BEST CUSTOMER SERVICE
by Larry on 02/03/2024We ALWAYS use Glenn Polk Dodge Service—GREAT bunch of guys in this department. Thank you to Eric & his TEAM for providing, consistent, quality Service, no matter what is needed.Heck yeah!!!! Thank you, Larry. Eric and his team do an amazing job. We appreciate you always coming to see us.
Family place
by Troy on 02/03/2024They take care of you as if you were there own family not a dealershipThank you, Troy, family is exactly how you should be treated.
Go to Glenn Polk they treat you like real folk!!
by Tony on 01/31/2024They have the best attitude for a dealership that I have ever done service with. They treat you with dignity and friendship, thanks for that!!Thank you for the friendship as well, Tony.
They care!
by Sweet Tea on 01/30/2024The sales and service staff went out of their way on a Saturday to get us on the road to Nebraska and back for a new job by Monday! No other dealership would have done it!I absolutely love these kinds of reviews. As the owner of the dealership, it makes me very proud of our team. I'm happy we got you back on the road to Nebraska and good luck with the new job.
Our Chrysler, Dodge, FIAT, Jeep, RAM dealership has been in the Gainesville, Cooke County, Grayson County, and Denton County areas for over 22 years, and we’ve been family owned and operated since 1998. That’s 3 generations of our family dedicated to helping you get the best customer service possible. In that time, we’ve strived to help our community, and not just by providing our customers with quality vehicles. We’ve contributed to many admirable causes here in Gainesville, including Make-a-Wish Foundation, Tattered Flag Project, Casualties of War Foundation, and the Boys and Girls Club. We look forward to continuing the lasting relationship we have with these foundations in our community.
- Complimentary Coffee
- Cable Television
- Customer Lounge Area
- After Hours Drop-Off
- Authorized Parts Store
- English
- Spanish
Thank you, Terry! We’re so glad Frank had the vehicle ready and waiting for you—no pressure, just a smooth and professional experience from start to finish. It’s great to hear our finance team made things just as easy. We truly appreciate your kind words and look forward to seeing you again in the future!
by Trent Polk on 07/15/2025