Customer Reviews of AutoNation Ford Frisco
Review type:
Ford Bronco Purchase
by haynesc on 01/01/2025
Contacted on a Thursday, went in and purchased on a Saturday and picked it up on Tuesday. Super Easy and Jerome was a helpful and knowable salesman along with Austin for his help with financing.
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The following reviews are more than two years old. They are not included in the overall rating.
287 reviews
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Great Sales Team made me feel confortable
by neda5462 on 02/05/2016I bought my 2004 minivan at auto nation.The sales staff was so friendly especially my sales person Chris I believe he's number one I really enjoyed doing business with them but Chris made my husband and I feel like family. Thanks Chris and… Thank you auto nation !!!!Best Buying Experience ive ever Had!!!
by Briclark29 on 01/31/2016Great salesman, great finance manager. I don't think you can do any better than Auto Nation Ford!! Go see Oscar Mora he will get you in the vehicle you want and make sure you have a great buying experience. Thanks guys for your service,… been to a lot of dealerships and have been turned down because I didn't have excellent credit. Oscar and Jordan worked hard and got me financing for the truck i wanted. Great guys, great dealership and i will be back next time i need a vehicle.service
by magulta7123 on 10/22/2015they should have receptionist to greet incoming costumer. during my latest visit nobody greeted me and should have to go inside and wait for a couple of minutes for the personnel who can help me while in fact there are people just sitting… aroundClutch Issue
by ShanHelms87 on 10/22/2015My service advisor Jonathan Zeck helped out a great deal with getting my car serviced in a timely manner and ahead of schedule! He informed me very well on the issue with my vehicle and helped me get set up with my rental car for the time… when my car was being fixed. Great service, I was very happy with how quickly my car was fixed.Great Truck
by hawkeye9279 on 09/01/2015I knew I wanted a new truck and your salesman talked with me about what I plan to do with the new truck and was very helpful in my selection. The dealership from the manager down to the salesman were excellent in customer service. Would I… recommend this dealership, you bet I would. Not only that I'll send customers to this dealership.Thank you for your kind words! We always strive to provide personable and excellent customer service. Thank you again for the review!
Great Patient service
by Scratch247 on 08/19/2015Scott Alter knew exactly what I wanted but helped wife make her decisions. We got the car in 2 days from 300+ miles away and it is what we wanted. Great customer service.Thank you. We take our reviews seriously and are delighted to hear about your visit. Thank you for this feedback!
Worst experience of my life buying a car
by Bigblueskier on 07/10/2015Went to this dealer to buy a Ford Edge. Contacted by Susan through the internet. She as the rudest person I have ever encountered. I am rethinking even buying a Ford after meeting with her... I asked for the best offer.. She gave me an… offer and when I said it was high she got insulted and suggested at first we could have a better offer.. Then she went away for 2 minutes and said that the offer was final... She didn't understand leasing and insulted our intelligence on the lease price.. I asked about a hitch and she forgot all about that as she doesn't listen.. Then to top it off she said we could have completed a deal over internet. Which is interesting as they needed to see the trade... What a waste of time... Do not deal with this dealer if you can avoid it...We're disappointed after your negative experience at AutoNation Ford Frisco. We take pride in maintaining excellent customer relations, and we regret that we have not met your expectations at our dealership. We strive to maintain excellent business relations at our dealership. Please call our General Manager directly at (972) 763-5523 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Best buying experience ever
by texasgal4 on 03/25/2015We got my certified used truck. They made us a great deal at a awesome rate. Richard Frattarola was helpful, honest and not pushy!We are happy you found us so helpful! Hope you're enjoying your vehicle, and as always, drive safe!
pretty good
by AndyTK on 03/11/2015I wouldn't have gotten a better deal anywhere else. The Sales team was friendly. I got a quote online, and it was honored at the dealership. I recommend working with Stephen Mandrel. Peter Surma and Cody were very pleasant as well.Thank you for your kind words! We appreciate your recommendation of our location and we hope to be of service again in the future.
Great car and Great people!
by ruby_red2 on 02/17/2015I purchased Ford Focus SE because it has the ZIP I need to get into Dallas traffic and it is pretty. My salesman, Mr. Scott Alter Jr., was knowledgeable and patient as I test drove 3 cars before buying and my husband took our daughter and… she bought a focus too! Great People & Great Cars.2014 F150 Purchase at AutoNation Frisco Ford
by LGNEPPE on 02/13/2015Appointment at 1800. Drove in from Amariilo and was on time. I was not waited on by credit people until 2100. After sale was told I had 3 years Sync services by sales. also have this in writing....Sync says truck does not qualify for… complimentary Sync. Should have gone somewhere else.... After agreeing on price....dealership added $600.00 worth of extras that I did not want. This took an extra hour and refusal to purchase truck until they took off $500.00. Only good thing out of entire experience was Edmunds Pricing Guarantee.We regret that you had a negative experience with us. We strive to provide our customers with quality service, but it appears we fell short this time. Our General Manager would like to help turn your lackluster experience around. If you're willing, please contact our GM at (972) 763-5523 to discuss what we can do to help.
Bought 2015 Ford Explorer and Love It
by zachbrowne on 02/11/2015If you plan on buying an automobile from AutoNation then I can assure you that you'll have a good experience. I was looking very specifically for a black 2015 Ford Explorer at an exact price point and Susan Kelly was able to beat 7 other… dealerships in price and features and provided me the best experience I've ever had buying a car. You cannot go wrong here folks, I mean it.Thank you for taking the time to share your feedback with us. We appreciate your business. If you ever need any help, please give us a call!
great experiance
by poppop5 on 02/10/2015The sales people (Steve and Susan) were fantastic! Very open and straight forward.Great experience at Ford Frisco
by cangw on 02/04/2015Bought a 2014 Ford Edge and absolulety love it. Mark Cousino was great to work with and so helpful.Horrible
by owen79 on 02/03/2015I purchase a 2013 Ford Focus. After having it a couple of days, I noticed the transmission wasn't shiffting correctly. I called the dealership and was told to bring it in. So I took it in Tuesday night. My last night I had to change my mind… about wanting the vehicle. When the salesman who sold me the car and a service guy both told me its 4 cylinder it's just the way it is. Well they gave me another Ford Focus as a rental car and it didn't do the same thing. I get a call Thursday night saying the clutch in the transmission was bad. I said well you can keep the car. I'll be in Friday after work to get my car. I worked with the interner sales manager to get my car back, who told me that the focus is a great car except for their transmissions and engines. So I get my car back. They show me a bill saying they put over $900 worth of work into my car and asked me to help pay some of the work they did. Why should I have to? I took the focus back with in the 3 day limit. They shouldn't of touched my car. The Internet sales manager asked me 3 times if I'm sure that's what I want to do, get my old car back. He kept trying to have me keep the car saying they are great cars. Even though 30 minutes before telling me how bad their transmissions and engines are. Now I'm out $500 and waiting for my title to come back so I can go to a different dealer and stay away from ford. To top it off it was a pre certified owned vehicle and should of been checked out.Thank you for taking the time to leave us feedback. If you would be willing, our General Manager would love to talk directly with you to rectify these issues. You can contact our GM at (972) 763-5523 -- we hope to hear from you soon.
Great Experience
by lisahill on 01/21/2015I do not usually write feedback but i had such a great experience with my new car purhcase- i felt like sharing.... As a female i really enjoyed working with Susan, she worked to find me the car that i wanted and answered my many many… questions. Susan made me feel comfortable and really wanted me to be happy and enjoy the entire buying process. Randy helped me in the finance department and had my paperwork ready before i got to the dealership. This is relaxed dealership but they work really really hard to make the customer comfortable and enjoy the process!Love Ford Auto Nation Frisco!!
by Grimms on 01/12/2015Josh was a pleasure to work with. Financing was so easy and I got a much better deal on my financing then at another dealership.Great buying experience!
by Sarah_N_Ronnie on 01/08/2015After visiting 2-3 other dealerships we were very discouraged with buying a new car ... then we met w/ Susan Kelly @ Auto Nation in Frisco - we got exactly what we wanted & within the price range we desired! Auto Nation had the best stock… of Ford vehicles we had seen so far, and Susan very patient, informed, and helpful during the whole process! We were able to get EXACTLY what we wanted & within our desired price range (other dealerships said it couldn't be done & we'd have to downgrade what we wanted or lease the vehicle). All in all dealing with Susan & Auto Nation was a great experience!Susan is Fantastic
by ddub68 on 12/22/2014This was our second purchase from Autonation Ford Frisco. This time we had the pleasure of dealing with Susan. She is wonderfully pleasant, attentive and makes it painless. We highly recommend Susan and the team at Autonation Ford in… Frisco.Fantastic F150 Experience
by lshoffman on 12/19/2014I called about 11am as I was leaving Houston to drive to Dallas in mid November. By the time I got to Dallas they had found the model with the features I wanted and had three different finance options. I picked up the truck at 5pm. No… gimmicks or trying to sell me additional things I did not need. Rep Susan and finance manager Brandon were great!!!Fusion SE Purchase
by bballfan on 11/28/2014Dealership was easy to work with and was very upfront with pricing. Was an easy process.
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About our dealership
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
What sets us apart
Through DRV PNK, we continue to raise millions to support cancer research and treatment. Every AutoNation Pink Plate on the road helps put our fight against cancer on full display.
We offer a wide range of finance or lease programs with a menu that makes financing with us clear & simple.
We’ll buy your car and give you a check that you can deposit the same day. Get a certified offer for your vehicle, guaranteed for 7 days or 500 miles at any of our locations, even if you don’t buy a car from us.
We use an EPA-approved disinfectant to sanitize every vehicle we sell. Plus, we offer store-to-door-delivery for a safer shopping experience.
Our pre-owned vehicles are priced just right. Every 1Price Pre-Owned Vehicle is backed by a 5-day or 250-mile (whichever comes first) Money-Back Guarantee and a CARFAX™ Vehicle History Report.
Amenities
- Complimentary Coffee
- Complimentary WiFi
Hi, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!
by Sid Park on 01/03/2025