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AutoNation Ford Frisco


6850 Hwy 121, Frisco, TX 75034 (map)
Today 8:30 AM - 8:00 PM
Sales Rating
Recommend:
Yes (15) No (2)
Service Rating
Recommend:
Yes (13) No (6)
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Dealership Sales Review

1 out of 5 starssales Rating
Worst experience of my life buying a car
Written by Bigblueskier on 07/10/2015

Went to this dealer to buy a Ford Edge. Contacted by Susan through the internet. She as the rudest person I have ever encountered. I am rethinking even buying a Ford after meeting with her... I asked for the best offer.. She gave me an offer and when I said it was high she got insulted and suggested at first we could have a better offer.. Then she went away for 2 minutes and said that the offer was final... She didn't understand leasing and insulted our intelligence on the lease price.. I asked about a hitch and she forgot all about that as she doesn't listen.. Then to top it off she said we could have completed a deal over internet. Which is interesting as they needed to see the trade... What a waste of time... Do not deal with this dealer if you can avoid it...

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? Not Applicable

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autonation on 07/13/2015
Dealer Response
We're disappointed after your negative experience at AutoNation Ford Frisco. We take pride in maintaining excellent customer relations, and we regret that we have not met your expectations at our dealership. We strive to maintain excellent business relations at our dealership. Please call our General Manager directly at (972) 763-5523 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
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