Customer Reviews of AutoNation Chrysler Dodge Jeep Ram North Fort Worth
Review type:
Excellent
Tires
by Mkajjh18 on 10/30/2023My jeep need 4’nee tires and some other service items. Luis was great. Stayed in touch and sent pictures as w well. I made an appointment and they took me as soon as I got there.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
AutoNation Easy - No pressure - Honest
by Brian W on 10/15/2023I had an excellent experience with AutoNation. It was simple NO pressure Great service & Terrific follow up. My wife and I came in to look at a vehicle we saw online. I made the appointment via email with Nayeli Mora. She was very pleasant… to work with. My wife and I really liked her no pressure approach. After that we sat down with Tyler to go over warranty options and take took care of all the paperwork. He was very helpful and easy to work with. We’ve been enjoying the vehicle for a couple weeks now and everything seems to work fine we are more than pleased : ). Thank you for all your help in getting us through the process of purchasing a vehicle.Hello Brian, it is great to read such wonderful comments about your recent experience with us! Thank you so much for being one of our valued guests and we look forward to your next visit!
Love it !!
by Anthony on 10/13/2023Great she took awesome care of me she needs a raise !!! Great personality great service !!Hi, we appreciate you taking the time to leave us a response, Anthony! Don't hesitate to call us if you ever need anything. Be safe on the road!
Service
by JohnnyB on 10/11/2023Great service and completed in a timely mannerHi Johnny, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Service
by Richard on 10/10/2023Had my oil change and DEF pump replaced they did a great job and also updated some of my electrical systems with me tell them to do so love this place and the service they give me has a customer.Hi Richard, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Was not a good experience…
by Snommis85 on 10/09/2023The service department had my vehicle the first time for 5 weeks, diagnosed an issue, replaced a part. Then upon addressing the reason I brought it in, in the first place, a non-functioning left headlamp, I was told it was the housing that… needed replacing. I had to source that part myself from Mopar because of exorbitant cost structures through your dealership (saved $900). So $3500 later my car was "fixed", for a week. Then returned with the same issues. Was told it was the TIPM, a part your corporation knew was faulty in 2014, issues a minor recall with defective TIPMS, and settled a class action for them. So then I was told to replace would be $1900, for the part alone. It would be on order for 4 weeks. Was put off an additional 2 weeks and then indefinitely...was told I could again, try to source the part. I did through another vendor and had it to your dealership in 2 days, once again saving $1000 on the part alone. So after 11 weeks, almost 3 months and nearly $5000, (the TIPM, and additional services for installation and programming should have been free of charge due to the previous service for parts and install that didn't fix the problem) I was sold parts I didn't need, services I did not approve, told to source my own parts from third party vendors, and we think my headlight might be fixed. I'll give it a week. Truly disappointed with your service, communication, dedication to your product, price structures, and diagnostic skills for a service and repair facility for a vehicle you designed, engineered, and eventually sold to an unsuspecting public with obvious design and electrical issues. Please do better. This was a ridiculous and stressful experience that was solely the fault of the dealership and repair services. The service rep performed IMO below expectations to support and mitigate but it oftentimes appeared as if I was a problem more than a customer, like they and the dealership were doing me a favor of some sort. I had to instigate almost every contact, check on progress, and pry information from them. Maybe that's adequate in your view in today's era of the service industry, but it leaves much to be desired.Hi, we are deeply disappointed by your experience at AutoNation Chrysler Dodge Jeep RAM North Fort Worth. Please reach out to us at (817) 642-7894 when you can so we can address this situation directly. Thank you and have a great day.
Ms Silvester - your service department has my contact information. The onus is not on me to make this right. I’ve done my part as a customer and exponentially more.
I noticed my original post was removed from Google. So what you’re telling me is that you aren’t interest in feedback or making it right.
Well - 12 days later and the headlamp is out…again. Will be dropping off on Monday. We are well past ridiculous.
Buying a Wagoneer
by Sims Family on 10/07/2023I recently worked with Max to purchase my first Wagoneer. He was extremely helpful and patient. He answered all my questions and the questions of my two kids with me. When he wasn’t sure of the answers he took the time to do the research… and give me the best and right answers. I would certainly work with him again.Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Chrysler Dodge Jeep RAM North Fort Worth. Please let us know if there is anything else we can do for you; we are more than happy to help!
In and Out!
by Eduardo on 10/06/2023Its always easy, do appointment online, greet your advisor, wait an hour and step out. They reach out through text messages for any additional services they might suggest and whenever it's all done they call. Pretty streamlined.Hi Eduardo, we are very happy to have provided you with such a positive experience! If you ever need help, just give us a call. Happy motoring!
Rodney
by Rodney b on 10/02/2023Good people. Patient and pay attention to detail.Hi Rodney, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.
Oil change
by Charles on 09/29/2023The service representative was professional.Hi Charles, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
Review
by Ram pro on 09/29/2023Excellent, service and counter serviceHi Ram, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Friendly
by ??????? on 09/28/2023The Sales Associate that helped me - Jorge- was helpful, kind, respectful, honestHi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.
Great Experience!
by Ahmed Hafiz on 09/26/2023Just bought a 2024 Ram 1500! Great service and outstanding price! I was in and out in a very short time! Go see AJ in sales and Youssef in finance!Hello Ahmed, thank you; we appreciate your feedback! Don't hesitate to call us if you ever need anything. Be safe on the road!
Vehicle service
by EGuerrero on 09/26/2023Had a great experience with Joe at Autonation. He was very helpful and got our repairs done in a timely manner. Will definitely be returning and sending over friends and family.Hi, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Recall
by Sherri T on 09/25/2023Able to get am appointment fast, and service done right away.Hi Sherri, We are pleased to hear you had such a positive experience with us. We're always here to provide exceptional service at a great value, we hope you'll consider us again in the future!
No sense of urgency
by Tdang09 on 09/21/2023I brought my vehicle in for service on 9/12. I let Don know some issues I was having with the car. He told me I would need to set up a separate appointment to get those things looked at. He did not try to set up an appt with me then and… there. I had to call back the next day to try and set up an appt with him. He told me he would call me back no later the next day. Never heard back that Friday. I had to call back Tuesday for follow up. He promised he would call back by end of day. Wednesday still nothing. I had to call back again Wednesday to speak to Kyle for assistance. He took my info and was very helpful. Don eventually call me back and told me it was a good thing I bought my car there because he can help me, but it wouldn’t be until another week or so when they got a loaner back- MAYBE. He said he would call me within a week. Not holding my breathe. Auto nation in NRH has better and quick customer service! They actually care about their customers- and you do not have to buy your car from NRH location for them to take care of you!Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (817) 642-7894 to discuss what we can do to help.
Service Department
by ShannaH on 09/20/2023The service department staff at this location is fantastic! They were all so friendly, and did everything they could to take care of me and my car. I have the new 2023 Dodge Hornet, so there are issues that have come up that haven’t been… addressed by anyone that I have spoken to yet. I have spoken to Mopar, the Dodge Connect app customer service, other dealership service departments, all to no avail. While they did not originally know how to take care of the issue I was concerned with, they continued to work on it until they were able to solve the issue. Donnie was very patient and helpful. Brian (I think that is the manager’s name) was very kind and personable. The service mechanic that was able to figure out how to correct the issue with my car was very helpful and determined. I am very grateful to the staff in the service department for taking such good care of my vehicle and getting my concern addressed.Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We're always here to provide exceptional service at a great value. We hope you'll consider us again in the future!
oil change and 10000 mile serivce
by Jerry Lee on 09/19/2023work was complted accuraely and on timeHi, thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.
Above and Beyond Service
by JillandRyan on 09/20/2023My review is solely based on my experience and my experience only. Auto Nation was excellent. It has been and was the best car purchase I have ever experienced. From the General Manager Jason, to our salesman Jorge, to the Finance… Manager Demarcus, they all went above and beyond. We drove from Oklahoma to purchase our new 2023 Challenger Scat Pack and this team was so accommodating and easy to work with. We came in, drove the car, finished our paperwork and financing and were out the door in 2 hours. If you’re thinking about Auto Nation for your vehicle needs, buy, sell or trade, don’t hesitate, they’re awesome! Thanks again guys! We’ll be back!Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Came to just look and ended up trading in my current vehicle and buying
by DeFonte Rose on 09/16/2023Had a wonderful experience working with the sales person. I came in just to look at my 2013 Lexus RX350 and wasn't able to leave because the SUV was in great condition and your sales guy got everything that I wanted. It was a really good… buying experience thankyou very much.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Charged me more then quoted
by Derekwelch on 09/14/2023I was charged more then I was quoted and when I tried to call Someone, I left several messages that went unreturned.Hello, thank you for taking the time to leave us feedback. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (817) 642-7894 -- we hope to hear from you soon.
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hello, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
by Sandy Karon on 08/01/2024