Customer Reviews of AutoNation Chrysler Dodge Jeep Ram North Fort Worth
Review type:
Excellent
Great Service Experience
by J. Newton on 09/16/2020I had really loose steering in my new Jeep that was making it difficult to even stay in the middle of the lane. So, I researched and found there was a Service Bulletin put out to fix it. So, I went into the dealership to have them fix it.… They drove the Jeep, verifies the issue, and then applied the proper fix with the new parts. They gave me a loaner as well. Top notch customer service!Awesome
by AjSalinas817 on 10/07/2019Would recommend to a friend and anyone that's looking for a vehicle.Thanks so much for the warm recommendation of the team here at AutoNation Chrysler Dodge Jeep Ram North Fort Worth. Feel free to stop by if you ever need any more help! Take care!
Sales Experience
by Mrshrdng on 10/03/2019Our salesman did an amazing job walking us through the process and easing our concerns! Truly a great experience in purchasing our first new vehicle.We are pleased to hear you had such a positive experience with us! We always strive to provide personable and excellent customer service. Thank you again for the review and congrats on your new vehicle! See you on the road!
New car purchase
by f.mcgowen on 09/11/2019This was the second vehicle we have purchased from AutoNation. The process was easy and they worked to get the financing we wanted. AutoNation has courteous and knowledgeable staff. The only issue we had was that the the inside of the… windows had not been cleaned. Other wise everything else was fine. Would purchase from again.Hi, it is great to read such wonderful comments about your recent experience with us! If you ever need help, just give us a call. Happy motoring!
60,000 mile Service
by WonavMike5 on 08/09/2019updated 08/16/2019Excellent customer serviceThanks so much for the warm recommendation of the team here at AutoNation Chrysler Dodge Jeep Ram North Fort Worth. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Run do not use this dealer!
by Motomom on 08/09/2019They made me an appointment at 1:00 pm and they let me sit in the waiting area for over an hour then came and told me they were too busy to look at my vehicle! They set the appointment why would you do this to someone! Then they said to… bring it back in 2 weeks to leave with them for a couple of days! Ha no way I will never use this place for service! No customer service skills whatsoever! Run take your car elsewhere!Hi there, thank you for bringing this matter to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (877) 745-6919 to discuss what we can do to help.
Edmunds
by Nisa knowles on 08/01/2019Best first time experience buying my first car loan. Jose and juan were the best and went above and beyond my expectations of a sale person.Hello Nisa, it means so much to us that you chose our dealership! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Great service
by Craig B on 05/31/2019They were very honest, and did a great jobHello Craig, thank you for taking the time to share your thoughts! Your satisfaction is our top priority so we are pleased to hear that you enjoyed your experience with us. We hope that you have a wonderful day!
Autonation service
by Bob's Jeep on 05/13/2019Service was professional and done on time.We're very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!
Service
by RLMercer on 04/15/2019updated 04/23/2019It was pleasant and everything was explained to me.We're very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!
Bad Service
by neveragain on 02/28/2019Had my vehicle in shop for oil change, tire rotation, faulty backup camera and faulty front parking sensor. When I got the vehicle, I was in a hurry and did not check the work completed. The next day I went to open tail gate and it would… not open. On my way to take it back I noticed they did not reset my dash for the oil change. Lastly, while at the dealer, I noticed they put the new sensor in but did not paint it to match the others. Needless to say, this is very terrible quality control and I hate going to this dealership but it's the closest to my home and the others are a lot further out. Time to go back to a Ford F150.We regret to hear that you are displeased with your recent experience with us. Please call our General Manager at (877) 745-6919 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
We regret to hear that you are displeased with your recent experience with us. Please call our General Manager at (877) 745-6919 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
You can't ask for better care.
by Donovan on 02/10/2019I've never been a dealership kind of person before this. They have taken such great care of us since the first time I visited here. The Service Department was my first experience. I did bring a recall here a couple of times and then had my… vehicle worked on here a couple of times. Everyone treats you with such care and watching them take care of our vehicles like it was their own was a breath of fresh air for us. They even take me to work from there when it is going to be a big job. I love that. One time I had something little I could not complete myself, and they said pull it up here and they finish that project for me in about 15 minutes. I also know that they were working past the time they normally go home. They said to take care and we will see you next time. No charge. They were right, I do just keep coming back. I couldn't ask for better care. I've really enjoyed the AutoNation experience and will continue to do business with them.Laura C
by Laura C on 02/01/2019Everyone was very nice from the person greeting you at the door, to the sales person, and finance. It was very fast and informative. The only hold up was my insurance company, but as soon as that worked out I was in my new JEEP driving to… work. Thanks Auriel Carbone! You made it all easy.Work was done in a timely manner
by Jtftw2019 on 12/11/2018Work was done in a timely manner but techs left oily finger prints on the hood and on the inside, along with leaving radiator fluid in the catch pan after replacing the thermostatThanks for leaving us this response. If you would be willing to give us another chance in the future, please reach out to our General Manager at (817) 337-1937. We would appreciate the chance to turn your experience around.
New truck
by JohnCarter on 12/07/2018Knowledgeable and preparedRecalls
by Gallo5tx on 11/19/2018updated 11/29/2018The work was done properly.Couldn’t have gone smoother
by PCA1971 on 10/30/2018Rick and Morgan exceeded all expectations! They went out of their way to make sure all was taken care of in record time! This couldn’t have gone smoother! Thank you!!!Purchased a new Jeep
by Bradley on 10/30/2018Excellent service from Joe DeSimone. We were in a rush because we had somewhere we needed to be at a certain time and he made sure the vehicle was detailed, filled up and that all the sales paperwork was complete while we were getting done… financing. He was running from place to place and even aired up the tires himself to make sure it got done.Repair
by Jencollier8 on 10/16/2018Don was very helpful in the service department. Thank you!AMT for Southwest Airlines
by I Curtis on 10/01/2018updated 10/12/2018No help unprofessional and don’t expect service!!!!Thanks Curtis, for leaving us this response. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (817) 337-1937 to discuss what we can do to help.
Great Experience
by JoeCastaneda on 10/03/2018I don't even know where to start with how well I was taken care of by Kameron Beal (Sales), Arthur Basil (Sales), and Raul (Finance). These guys bent over backwards to make sure I could drive off the lot in a new truck. I really appreciated… their honesty and sincerity, but most of all how they listened to what I was wanting and needing and using that to get me into something I would love.
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hello, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
by Sandy Karon on 08/01/2024