Subaru El Paso
Customer Reviews of Subaru El Paso
Review type:
Excellent service for complex repair of our Subaru Ascent
by curionifam on 06/13/2024We are incredibly grateful for the care and attention that we received from Subaru El Paso as they completely met and resolved our complex repair needs. We brought our Ascent on March 2, 2024 after a "Check Engine" light randomly appeared… on our dashboard. What we thought would be a routine repair turned into concerning news: our transmission harness was leaking oil, contaminating our O2 sensors and requiring a replacement of the engine harness. Unfortunately, this required ordering parts that were unavailable and back-ordered. Our service advisor Hector Roman was incredibly responsive, keeping us updated on the order status week by week. The parts were finally available around March 28, 2024. Unfortunately, as they were installed, a deeper problem surfaced: while removing the engine harness, the mechanics found that the bulk head harness had also been contaminated with oil, requiring a full replacement as well. This is where our situation became more complex, necessitating the involvement of Subaru of America. A Subaru field engineer flew to investigate our case and a lot of back-and-forth was involved to fully solve this problem. The service representative kept us posted throughout the resolution process, culminating in the car finally being ready on May 10. We are nothing but thankful for the experience. Subaru El Paso's master mechanic informed us that our problem was a rare event, which explained the level of work necessary to properly fix the issue. Subaru El Paso's staff never dropped the ball, was incredibly professional, attentive to all of our requests and responsive to our questions. Honestly, it is a pleasure to see that this level of service still exists in America! I want to specifically thank a few folks who made this great service experience possible. First off, Hector Roman was a joy to work with, especially for his sustained diligence over many weeks. Lisa Pena (Service Director) was attentive to our case and called us directly with updates. Gilberto Rodriguez (Service Drive Manager) was gracious in providing a full technical review of what happened. Finally, Barbara Armendariz (General Manager) is worthy of much praise, for taking the time to hear our initial concerns, for building a culture of excellence in El Paso, and for embodying Subaru's brand to every customer. Thank you Subaru of El Paso and Subaru of America for a high-quality service and repair experience!Subaru Survey
by Royal12 on 05/21/2024The service on May 20 2024 went smoothly and I am happy with the dealer service.We are delighted to know that your experience was smooth! Ensuring your satisfaction is our top priority, and we value your business. We eagerly anticipate the opportunity to serve you again in the future.
Wheel alignment
by Gilbert on 05/16/2024Made an appointment for the morning and it was quick service. Car felt better. Service is always friendly and courteous.We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.
Accommodating in every eay
by Mandaam on 05/15/2024My 2011 Subaru needed quite a bit of fixing and had to stay with Subaru a while. Subaru gave me a new loaner car to drive during the wait at no charge. Great service!We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.
Subaru El Paso Service
by Michael on 05/11/2024Jorge was an awesome service advisor! Car in and out within an hour excellent and courteous customer service. Jorge definitely knows how to treat customers right! He is forever our Service Adviser.That's fantastic to hear! Jorge is a valued member of our team, and we're delighted to hear that he provided you with excellent and courteous customer service. We strive to ensure that every customer has a positive experience with us, and we're thrilled that Jorge's professionalism made such a positive impression on you. We look forward to continuing to provide you with top-notch service, and Jorge will be ready to assist you whenever you need help. Thank you for choosing us as your dealership!
Annual visit
by Elle22q6 on 04/11/2024Problems were solved in a timely manner.We are thrilled to hear that you had a timely experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Subaru of El Paso
by YayaQuinn on 03/16/2024Every time I come in the staff is amazing, helpful, joyful, and kind. The waiting area is comfortable l, has WiFi and an incredible coffee machine!! I love my Subaru and I love the people that service it for me!We're thrilled to hear that you've had consistently positive experiences at our dealership! Our team takes pride in providing excellent service and creating a welcoming environment for our customers. We're glad you appreciate the comfortable waiting area with WiFi and our incredible coffee machine. Thank you for choosing us to service your Subaru, and we look forward to continuing to exceed your expectations in the future!
Recommended factory service, tires and breaks
by Hakeber on 02/19/2024After I received my car’s diagnostic, some urgent actions were needed. My service advisor (Jorge Estrada) offered me an outstanding customer service. He explained and guided me through the full process of service. In addition, he mentioned… to me about the benefits of the three month, interest free-financing program, which I took advantage of. My experience in general was excellent. I couldn’t leave happier. I was treated with respect and abundant attentions.We're thrilled to hear that Jorge provided you with outstanding customer service during your car's diagnostic and subsequent service. It's great that he explained and guided you through the process, ensuring you were well-informed. Taking advantage of the interest-free financing program is a bonus, and we're delighted that your overall experience was excellent. Treating you with respect and providing abundant attention is what we strive for. Thank you for choosing us, and we appreciate your positive comments about Jorge and our service!
First oil change
by Janelle on 02/14/2024Very fast initiative and assistance On-time serviceWe're pleased to hear that your first oil change experience with us was positive! Fast initiative and on-time service are top priorities, and we're glad to know that we met your expectations. Thank you for choosing us for your oil change, and we look forward to providing excellent service in the future!
Surprise repairs
by Blue ice on 02/12/2024I went for an oil change and a coolant flush when the mechanic removed the engine cover he found a nasty leak. Long story short the engine had to be dropped. The service rep looked into my after market insurance and most of the cost was… taken care of. Repairs were made in a timely matter and I was given a loaner mean time I got my car back. As usual the service department on Subaru of El Paso, TX went above and beyond to make sure that I was educated on the issue as well as on their efficient and excellent repair job.Thank you for sharing your experience with our service department! We're sorry to hear about the unexpected issue with your engine, but we're glad that our team went above and beyond to address it efficiently. It's fantastic that the service representative looked into your aftermarket insurance, and most of the cost was covered. Providing a loaner and keeping you informed about the repairs is all part of ensuring a smooth and transparent process. We appreciate your kind words about our team's effort to educate you on the issue and the excellent repair job. Safe travels, and we look forward to serving you again in the future!
Excellent Service
by Wolslager on 02/09/2024Gilberto has always taken really good care of me and my vehicle. I greatly appreciate him & the rest of the service staff.Thank you for your positive feedback about Gilberto and our service staff! We're pleased to hear that he has consistently taken good care of you and your vehicle. We appreciate your business and look forward to serving you again.
Maintenance
by mCarrillo on 01/26/2024Cezly was by far the best in that dealership to check in on me every time as time had passed, she’s super sweet, and her customer service is always on top, I’m more than glad to have her as someone to help me out throughout my services when… I go !We're thrilled to hear that Cezly provided you with excellent customer service and made sure to check in on you during your visits. It's wonderful to have dedicated and caring staff members like her. We appreciate your kind words and your loyalty to our dealership!
First service
by ?whocares on 01/26/2024Excellent attention from everyone I came in contact with.We are thrilled to hear that you had a fast and excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.
Great customer service
by Ricky T on 01/23/2024The customer service team was amazing! They were very knowledgeable, helpful & friendly! Resolved my issue quickly!We're thrilled to hear about your positive experience with our customer service team! It's great that they were knowledgeable, helpful, friendly, and able to resolve your issue quickly. We appreciate your kind words and look forward to serving you again!
Excellent Service as Always
by Walt Fine on 01/20/2024Hector Roman was my Service Advisor. He was very knowledgeable, welcoming and geunine. He and his team provided excellent customer service as well as providing great care of my vehicle. Thank you Hector and the great team at Subaru El Paso.… I will keep coming back to you for my vehicle's service needs.Thank you for your kind words! We're thrilled to hear that Hector and our team at Subaru El Paso provided excellent customer service and took great care of your vehicle. We appreciate your loyalty and look forward to serving you for all your future service needs. Safe travels!
Excellent service
by mtnboykev on 01/14/2024Took my Ascent for alignment, they diagnosed and found the problem, fix it and in a good time frameThank you for taking the time to share your experience with Subaru El Paso. We're delighted to hear that you received excellent service during your visit. It's fantastic that we efficiently diagnosed and fixed the alignment issue with your Ascent promptly. We appreciate your feedback and your trust in our service.
Service visit
by William on 01/06/2024Every step was very friendly and professionalThank you for the kind words! We are excited to hear that we were able to provide you with a friendly and professional experience!
Great service
by Arturo M on 01/01/2024Your staff was super helpful while my car was being serviced for an oil change. I had some work to do, and they offered to do some printing for me, and even offered me some scissors and tape for a little project I was working on. I really… appreciate it that.Thank you Arturo for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!
Always a great experience
by Coyneg1 on 12/24/2023This is the fourth Subaru Forester we've owned - all purchased from, and serviced by Subaru El Paso. The service experience is always professional, courteous, efficient, and friendly.It's fantastic to hear about your longstanding loyalty to Subaru El Paso, having purchased and serviced all four Subaru Foresters with us! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Awesome Service
by Luxdee05 on 12/19/2023I came in to service my vehicle and Alex gave amazing assistance. He was extremely helpful and professional and knew what he was talking about. His customer service made me feel comfortable and satisfied.Thank you for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!
Battery Replacement
by Bart Gabe on 12/12/2023This battery was originally replaced a couple of yrs ago after Subaru refused to replace it. At that time I was told the battery came with an unlimited mileage replacement within 3 years. Yesterday I was told that was inaccurate and they… charged me $140.00
Subaru El Paso, located at 1414 Airway Blvd in El Paso, TX, is your premier retailer of new and used Subaru vehicles. Our dedicated sales staff and top-trained technicians are here to make your auto shopping experience fun, easy and financially advantageous. Please utilize our various online resources and allow our excellent network of people to put you in your ideal Subaru vehicle or the Pre-Owned car, truck or SUV of your dreams today!
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Subaru El Paso! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by Nyla Silvester on 06/13/2024