Subaru El Paso
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Dealership Service Review
service Rating
Surprise repairs
Written byon 02/12/2024
I went for an oil change and a coolant flush when the mechanic removed the engine cover he found a nasty leak. Long story short the engine had to be dropped. The service rep looked into my after market insurance and most of the cost was taken care of. Repairs were made in a timely matter and I was given a loaner mean time I got my car back. As usual the service department on Subaru of El Paso, TX went above and beyond to make sure that I was educated on the issue as well as on their efficient and excellent repair job.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Sara Thurston on 02/14/2024
Dealer Response
Thank you for sharing your experience with our service department! We're sorry to hear about the unexpected issue with your engine, but we're glad that our team went above and beyond to address it efficiently. It's fantastic that the service representative looked into your aftermarket insurance, and most of the cost was covered. Providing a loaner and keeping you informed about the repairs is all part of ensuring a smooth and transparent process. We appreciate your kind words about our team's effort to educate you on the issue and the excellent repair job. Safe travels, and we look forward to serving you again in the future!
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