Subaru El Paso
Customer Reviews of Subaru El Paso
Review type:
Purchase new outback
Awesome Customer Service
by Happy Subaru Owner Customer on 03/01/2022The Subaru staff at this dealership is extremely knowledgeable and provide some of the best customer service I have ever experienced.Thank you for your kind words! We are thrilled that you had a pleasant service visit!
Happy costumers
by JC on 02/27/2022Friendly, helpful, courteousThank you for your positive review, JC! We appreciate your business.
Service with a Smile
by Jacqueline on 02/22/2022Great serviceThank you. We're glad that you had a great experience with your recent service visit.
Very professional. Great service advisor, he really took care of me.
by Great provider on 02/18/2022Great place to service your carWe are very happy to hear that we were able to provide you with an enjoyable service experience. We thank you for your business and look forward to your next visit!
Near I-10, the best for on the road Subaru owners
by Che Barra on 02/12/2022Convinient dealer for express services for both east or westbound road travelersThank you for your positive review! We appreciate your business.
Service
by Silvia on 02/12/2022Was greeted promptly upon arrival in a friendly and professional manner. Received updates via text on the progress of the service. A walk through of the vehicle was conducted by the service associate and myself. Very satisfied with the… service.Thank you, Silvia, for the positive review. We're glad that you had an excellent experience with your recent service visit. We look forward to your business with us again!
Bad follow up
by Gt on 02/11/2022I’m frustrated because no one followed up to let me know an additional repair was needed. Now I have to go back again! So frustrated.Thank you for bringing this to my attention. I apologize for your service experience. I would like an opportunity to address your concerns and to earn your business, please contact me at barmendariz@Group1Auto.com. I look forward to speaking with you. Barbara Armendariz General Manager
Today’s experience
by Ana on 02/09/2022The service department personnel are always courteous. The waiting area looks neat and clean. My service rep Tito always keeps me posted of the progress of the work done in my car. I never have had unnecessary repairs being suggested.We are very happy to hear that we were able to provide you with an enjoyable experience! Thank you for your business and look forward to your next visit!
Quick and efficient!
by Monique on 02/05/2022Express service is great!Thank you so much for your kind words! We are more than happy to hear that we could provide you with a great experience.
Courteous and knowledgeable
by Mary on 01/26/2022Alex made the entire process easy. He was courteous and knowledgeableThank you for your kind words for our staff, we appreciate it!
Good service experience
by STM on 01/13/2022This was my second time for service at Subaru El Paso and it was very good. Gilberto took the time to explain everything that needed to be done, gave me waiting time estimates, and offered the option for a shuttle service. I stayed put.… Everything was done well and Gilberto was very attentive throughout the entire time I was there. I have to say that it was a bit of a redemptive experience since my previous one was not that great (with a different service person).Thank you for your kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!
Subaru Service, Simply Sensational
by Michael Brieden on 12/31/2021Likes: °clean, well lit waiting & showrooms °courteous friendly staff °no salesman-pressured trade up programs °clean restroom Dislikes: °the small person who seems to never reset my chair back to original setting when giving back my… car °awkward entrance/exit to and from dealer from main road also blocked by landscaping °limited seating allowing for social distancing °annoyingly loud television in the waiting room with no volume controlThank you, Michael, for your kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!
Best salesman ever!
by Margaret Malamud on 12/23/2021My salesman answered every question I had immediately and helped me every step of the way order and purchase my car! He was truly outstanding!Thank you, Margaret, for your kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!
Great service by Evelyn, she kept me informed of what was being worked on.
by Luis on 12/05/2021Work was done on time, she was quick to inform me when an issue was confirmed, and it was addressed under warranty. Great service.We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!
Andrew is the man!!
by Johnsen on 12/03/2021Fast, professional, cares and saved me money!Thank you for being our customer, we appreciate your kind words!
Great service by Subaru. Jorge Flores did an excellent job.
by MC on 11/21/2021Great service by Subaru. Jorge Flores did an excellent job. Highly recommended. Thanks to David as well and the entire service crew and staff at Subaru.Thank you for your kind words for our staff, we appreciate it!
Great service
by Nadine on 11/18/2021I can depend on getting great service each time.Thank you, Nadine, for your kind words! We thank you for your continued business and look forward to your next visit!
Service technician was very friendly
by Mary C Smith on 11/04/2021Appointment was scheduled for 11:30. Was told to expect slightly over 1 hour. Service lasted over 2 hours. I love my Subaru but I live in las cruces and won’t consider buying another Subaru if I must drive to El Paso for service. 😔We are very happy to hear that we were able to provide you with an enjoyable experience! Thank you for your business and look forward to your next visit!
Excellent service
by Paul Alamo on 10/21/2021Very friendly, knowledgeable staff. Keep you informed by text of the status of your vehicle as it processed through the various steps in the servicing process. Nice lobby waiting area.Thank you, Paul, for your kind words for our staff! We thank you for your business and look forward to your next visit!
Willing to work with me
by Aaron W on 10/01/2021I like taking my car to the dealership since I know that it will get all the parts that are recommended for my vehicle. The technician, Brian, came out and talk to me about what needed to be done today and gave me a timeline on what else… needed to be completed.We are very happy to hear that we were able to provide you with an enjoyable service experience! Thank you for your business and look forward to your next visit!
The Joy of Purchasing Car
by LNelson5 on 07/30/2019updated 08/06/2019From the moment I saw the car I wanted to purchase online to walking out with the car, one thing I knew. The personnel that represent Subaru speaks volume. I commend the immediate follow up of various means of communication, emails, text… messages and phone calls. When I arrived , the first thing I experienced was a warm welcome. That to me speaks volumes again. As the process continued my experience was always a delight. Thanks to Nathan Sales specialist,Miara, Finance Manager and all staff present.But wait, what's next.The follow up . Let me rave also about the excellent spirit that was demonstrated in my experience. I know this you give others permission to know to to treat you by the way they respond. Thank you Subaru El Paso, may your business thrive limitlesslyThank you for your kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!
Subaru El Paso, located at 1414 Airway Blvd in El Paso, TX, is your premier retailer of new and used Subaru vehicles. Our dedicated sales staff and top-trained technicians are here to make your auto shopping experience fun, easy and financially advantageous. Please utilize our various online resources and allow our excellent network of people to put you in your ideal Subaru vehicle or the Pre-Owned car, truck or SUV of your dreams today!
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
Hi Miguel, thank you for taking the time to leave a review for us at Subaru El Paso. We're happy we could meet your expectations! Please let us know if there is anything else we can do for you; we are more than happy to help!
by Gabi Porter on 06/12/2024