Subaru El Paso
Customer Reviews of Subaru El Paso
Review type:
Purchase new outback
Service for 2017 Outback
by James Sk on 10/12/2023The shifter key lock was inoperable and I wanted CVT fluid changed. The key lock was taken care of with a service bulletin. Multi point inspection found some additional issues, some of which I approved. The whole experience was very… professional. Service was completed in less than a day.We're pleased to hear that the inoperable shifter key lock was taken care of according to a service bulletin and that the CVT fluid was changed. It's great to know that the multi-point inspection uncovered some additional issues, and the entire experience was very professional. Completing the service in less than a day is certainly efficient. Your satisfaction is important to us, and we're here to assist you with any future automotive needs you may have. Thank you for choosing us!
Good place friendly and quick
by JohnnyV on 10/07/2023Great.Thank you for your visit, Johnny!
Great service!!
by Gmoneyy on 09/24/2023The bald service advisor was awesome to work with. He kept me informed and let me know when my car would be ready.We are thrilled to have provided you with an exceptional service experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Rear ball joint
by TDM5856 on 09/15/2023Heard rubbing sounds from rear. I called and spoke to Tabby who was able to fit us in. Was able to get repaired same day with no real issue. Dealership/service Department should be a part of CARFAXOur top priority is to ensure your satisfaction and we are pleased to hear that our Subaru El Paso service team went beyond your expectations and was able to get you back on the road the same day! We appreciate your business and thank you for your Five Stars!
Great service as always!
by DaveW915 on 09/12/2023Quick, friendly and knowledgeable service!We are thrilled to have provided you with an exceptional service experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Friendly Service Advisor
by Comments on 08/31/2023My car was serviced at Subaru Service Center, the service advisor Efren Villanueva was friendly and professional.Thank you for choosing Subaru El Paso! It was our pleasure to take care of your automotive needs. We want to thank you for acknowledging Efren’s dedication to providing you with an excellent service experience. We appreciate your business and the Five-Star review!
Great service
by KRAN001 on 08/31/2023Great customer service and staff, made the process easy and enjoyable.Thank you for your kind words for our staff! We are excited to hear that we were able to provide you with an enjoyable experience!
Oil change
by Trek fuel 8 on 08/19/2023updated 08/28/2023Efren and staff were ver helpful. He reviewed my recommendations for future services and gave me update on my car all around service.Thank you for your kind words for our staff, we appreciate it!
Service
by Mo fyah 🔥 on 08/03/2023They fixed my problem and recommended what was needed to keep my vehicle on the road in a safe manner.We are thrilled to have provided you with an exceptional service experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Everything done as promised
by Jackhole on 07/27/2023All went very smoothly - will definitely bring my car back inWe appreciate your positive review about your recent experience with us!
Great Service!
by Cmeehan on 07/19/2023Efren Grajeda was awesome and his service and friendliness made my day.Thank you for your kind words for Efren, we appreciate it!
Oil change and door ding
by Lisa Herrick on 07/06/2023I came in for an oil change and mentioned my new car got dinged. They called their body specialist and he fixed it!Thank you for your kind words! We are thrilled that you had a pleasant service visit!
Alex Portillo
by Susanar on 06/12/2023updated 06/19/2023I’m very grateful to Alex Portillo for his great assistance. It took more time but he kept me informed,Thank you for your kind words for Alex, we appreciate it!
Poor service
by LasCruces on 06/06/2023Had an appt for oil change, tire rotation, replacevheadlight, and check engine. Arrived early. Was told 1 to 1.5 hours. After 4.5 hours, no headlight was available, couldn't diagnose check engine, only oil change and tire rotation in 4.5… hours.Thank you for bringing this to my attention. I apologize for the time taken to service your vehicle. I would like an opportunity to address your concerns and to earn your business, please contact me at barmendariz@Group1Auto.com. I look forward to speaking with you. Barbara Armendariz General Manager
Subaru Forester Service
by SubieHappy on 06/04/2023Took my Subaru Forester in for routine service. Oil & filter, tire rotation, and all points check done well. Additional recommended carbon clean and wheel alignment completed. Excellent all around service. Thank you to Efren Grajeda… Villanueva, Service Advisor, for his professional guidance and service.Thank you so much for your kind words! We are more than happy to hear that we could provide you with a great experience.
Great Customer Service
by JLeeSub on 05/31/2023Gilberto, Jorge, and team are always on top of maintenance items and very helpful when trying to work around unique work schedules to get their customers back on the road and quickly as possible.Thank you again for taking the time to let us know how we did. We hope you have a great day!
Great dealership
by Steve V on 12/30/2022Great customer service. David, Alex and Patrick treated myself and my wife very well. Recommend you buy your new or used vehicle from Subaru El PasoThank you for your positive review, Steve! We appreciate your business.
Terrible Staff
by Ricardo Dominguez on 12/15/2022Service staff, including service manager where argumentative, combative, degrading and not understanding my point of view. Staff was ready to argue at the moment that I disagreed with the bill. We bought in 2019 a Subaru Acent and a… 2015 Chevy truck. I took the vehicles to Subaru El Paso for all mechanical work but no more.Thank you for bringing this to my attention. I apologize for what you have encountered with your service visit. I would like an opportunity to address your concerns and to earn your business, please contact me at barmendariz@Group1Auto.com. I look forward to speaking with you. Barbara Armendariz General Manager
Outstanding Service!
by MC on 09/09/2022Thank you to Jorge and the Subaru crew for providing outstanding service time and time again. What wonderful and hardworking people Subaru has on their team!Thank you for being our customer, we appreciate your kind words. We are thrilled that you had a pleasant service visit! We thank you for your business and look forward to your next visit!
Above and beyond
by JennyB on 09/06/2022Jorge from services is always helpful and does the most he can to get me great adorable service.Thank you for your positive review for Jorge! We appreciate your business, Jenny!
Quick and professional
by Juan Rocha on 07/28/2022Coffee/hot chocolate bar makes waiting something to look forward to.Thank you for the review, Juan! We are very happy to hear that our team treated you well and was able to help you with your service visit.
Subaru El Paso, located at 1414 Airway Blvd in El Paso, TX, is your premier retailer of new and used Subaru vehicles. Our dedicated sales staff and top-trained technicians are here to make your auto shopping experience fun, easy and financially advantageous. Please utilize our various online resources and allow our excellent network of people to put you in your ideal Subaru vehicle or the Pre-Owned car, truck or SUV of your dreams today!
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
Hi Miguel, thank you for taking the time to leave a review for us at Subaru El Paso. We're happy we could meet your expectations! Please let us know if there is anything else we can do for you; we are more than happy to help!
by Gabi Porter on 06/12/2024