Subaru El Paso

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Subaru El Paso
1444 Airway Blvd, El Paso, TX 79925 (map)
Today 8:00 AM - 9:00 PM
Sales Rating
(51)
Recommend:
Yes (16) No (0)
Service Rating
(108)
Recommend:
Yes (29) No (2)
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Dealership Service Review

service Rating
Poor service
Written by LasCruces on 06/06/2023

Had an appt for oil change, tire rotation, replacevheadlight, and check engine. Arrived early. Was told 1 to 1.5 hours. After 4.5 hours, no headlight was available, couldn't diagnose check engine, only oil change and tire rotation in 4.5 hours.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No
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Customer Service on 06/07/2023
Dealer Response
Thank you for bringing this to my attention. I apologize for the time taken to service your vehicle. I would like an opportunity to address your concerns and to earn your business, please contact me at barmendariz@Group1Auto.com. I look forward to speaking with you. Barbara Armendariz General Manager
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