Subaru El Paso
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Terrible Staff
Written byon 12/15/2022
Service staff, including service manager where argumentative, combative, degrading and not understanding my point of view. Staff was ready to argue at the moment that I disagreed with the bill. We bought in 2019 a Subaru Acent and a 2015 Chevy truck. I took the vehicles to Subaru El Paso for all mechanical work but no more.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Customer Service on 12/27/2022
Dealer Response
Thank you for bringing this to my attention. I apologize for what you have encountered with your service visit. I would like an opportunity to address your concerns and to earn your business, please contact me at barmendariz@Group1Auto.com. I look forward to speaking with you.
Barbara Armendariz
General Manager
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