Casa Ford Lincoln
Today 8:30 AM - 9:00 PM
Customer Reviews of Casa Ford Lincoln
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39 reviews
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Shady run for the border
by Henry Freeman on 10/19/2024Want your personal information before you look at the car. Different price. No fixablity. Hurry up to complete credit check. Questionable business practices. Spam will occur on your phone number text message etc. don't do business with this… dealership.Service
by F150oner on 10/30/2018updated 11/06/2018True to what’s being fixed as customer wishes and what else needs to be doneJoe “Rocky”
by Satisfied on 09/22/2018Was incredibly helpful from start to finish! Made buying a car so easy and extremely thorough! I will refer everyone to Joe to buy a vehicle!Joe “Rocky”
by Sade Sm on 09/22/2018My salesman was amazing! Very thorough and so incredibly helpful!! He made buying cars a positive experience I will appreciate for a lifetime!Oil Change Experience at Casa Ford 8/31/18
by Don Baer on 09/11/2018Being a new customer from out of state, when I made the appointment they were all excited about my expectations from the dealer who serviced the vehicle for the last 6 years so I told them and was assured their service would surpass that.… The wait for an oil change, tire rotation and balance check was only 2 hours - not bad. However they charged me $77 to balance the tires and never told me they needed balanced. Then after paying I had to find my vehicle "somewhere on the lot" not pulled up to the door. When that was accomplished the interior of the vehicle still had the plastic protection on the seat, the temporary paper floor mat on the floor and the service windshield card laying in the cab, The dashboard electronics were not set back to original (after updating the oil change service I guess) and the vehicle was not washed.2017 F-250 service at 14,500 miles
by Reeseman on 09/06/2018Had to wait in the street in line for about 20 min just to get in the building, only one service advisor at the time. Had 8:00 appointment didn't get into building until 8:20. Had the tires rotated. It was marked on the invoice the air… pressure was adjusted, but it was not. I took the truck back the following day the have the air pressure adjusted properly. Was charged $103.00 for a fuel filter I can buy all day long for almost half that,(including motorcraft brand). I very much understand making a profit but seriouslyAwesome experience
by Elizabeth on 08/25/2018Yamil was a great salesman and there helping me every step of the way. He wasn't pushy and was very patient while I was looking at several different vehicles. One of the best experiences I've had shopping for a new car!Armando
by Yolanda on 08/15/2018updated 08/24/2018Wonderful experience Armando made this purchase very easy and not stressful he was very detailed and even took time to show us properly to use our new fusion features we are excited to go back on our next purchase !Car repair
by Hector E on 08/12/2018updated 08/24/2018Had both left and right front strut bearings replaced. The work and service was excelent.Technician
by Veronica on 08/17/2018updated 08/22/2018Excellent service friendly serviceoutstanding service
by mathews on 07/23/2018updated 08/07/2018outstanding customer service, Craig is the best!Great !
by motortec on 08/01/2018Quick easy internet credit application process via Ford Credit and FinancingAwesome dealership
by Andy El Paso on 07/14/2018Always provides great service. Great people as wellMr. and Mrs. Raphael Leal
by Denise Leal on 06/30/2018Our Experience at Casa Ford Lincoln in El Paso, TX was wonderful. We were so impressed with our Sales person Joe Colon. He was extremely knowledgeable about all the inventory on the lot. He was so personable and friendly. I cant tell you… how excited we were to have had this outstanding buying experience. I will recommend Joe to everyone and to Casa Ford Lincon in El Paso, TX.Sales
by dvasquez1170 on 06/14/2018updated 06/20/2018My overall experience was excellent from start to finish. Not only was my salesmen great, the entire staff was very friendly.not happy
by rene_mtz on 06/02/2018updated 06/19/2018this is my opinion about the sales service only! the manager made us feel like he was doing us a favor, wont be back thereNice Guys
by beaner5_2 on 06/01/2018updated 06/19/2018My wife and I were looking for a new car. Our salesman, Michael Gonzalez, was friendly, courteous, and professional. He made the car buying experience very easy and stress-free.Lincoln
by Kimberly on 06/09/2018I applied on line and was pre approved prior to going to the dealership. Once there they immediately paired me to my representative who was going to take me through the process. I was not sure if I was going to purchase a vehicle, but I… did. My salesperson did not hassle me or give me the run around. He asked me what I wanted and did his best to accommodate my needs. I am a fan of Lincoln and have always purchased my vehicles from this dealership. I have never had anything but excellent customer service and would recommend this place to everyone who wants to enjoy their car buying experience. Damien was my representative and he was great. The finance department was fast and courteous as well. I would say that I keep going back because I have never had an issue with any of the departments. Everyone is friendly and courteous.Casa Ford on Montana in El Paso
by wandanmi on 05/28/2018updated 06/04/2018Best salesman ever, Javier Jimenez! We have purchased two vehicles through him and my brother purchased one also. He is efficient, friendly and works hard to make sure everything goes as quick and easy as possible. Thanks again for all you… have done.A/c Repair
by MikeByrd on 06/03/2018Not very pleased. Made two repairs that did not fix the problem; charged for both saying it was fixed. Then found the real problem and finally fixed the issue. Obviously charged for that too.service rating
by lastgreatcity on 06/01/2018Always a very good experience. Personnel professional and friendly.
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