Customer Reviews of Gay Buick GMC
Review type:
Lyndon
by LyndonI on 03/27/2025Excellent service Performed in a timely mannerAwesome service
by Jonathan Pavlovsky on 01/11/2025Polite, courteous and friendly. Service performed in a timely manner and completed as predicted.Great Service
by NurseChilds on 09/19/2023Always a Pleasure! Matthew went above and beyond to help me! Oil is changed and tire pressure is checked with Inspection added! Thank you!!Me
by Samjung on 04/25/2023I had an appointment for service everything done on time like always excellent serviceGreat Place
by Nomc2023 on 02/14/2023Service dept is very helpful & respectful!Thanks so much and we're glad we can help you with your service!
Quick and timely service
by ermafi89 on 12/03/2015Took my car in for some work under warranty. They gave me a loaner vehicle while the work was being performed. It was completed in a timely manner and up to satisfaction.Great Service, Friendly Staff
by dshep777 on 11/17/2015Gay Family Auto offers Great Service with a knowledgeable Staff . I would highly recommend this dealership for New Vehicle sales and service needs.satisfied
by Rammaj88 on 11/17/2015I had a Great service experience. They cleaned my vehicle after the service. I was impressed by the professionalism.I love them
by Cancun12 on 10/27/2015I guess this would be a testimony then a review. Two years ago I bought my GMC 2011 terrain from gay family auto. I absolutely love my truck. A few weeks ago my truck started overheating. The first person I took it to told me it was a… coolant reservoir tank that was cracked. so I called Gay family auto, and I ordered the part. It was very cheap, my dad put the part in the truck. I took it for test drive it was still overheating. I took it to Mr. mechanic in Texas City he did numbers a test on it. he diagnosed it with the water pump and he said it will be $400 to fix it. I made a few calls I found a friend who said he can do it for 120 just by the water pump. I go to O'Reilly I buy the same water pop that Mr. mechanic was going to put in my car for $50. take it back to my friend he said that he cannot do it because it's too close to the timing belt he did not feel comfortable doing it. He said I have to take it to the dealer I started to panic the dealer that is a lot of money coming out of my pocket so I got online went to Gay family auto it made an appointment three things I saw. I have three recalls on my truck one was for the driver seat and the passenger airbag and guess what a water pump That Saturday morning I woke up early drove my truck slowly to Gay Family Auto and soon as I drive up I see a nice friendly face I tell him everything that I've been through he got my truck and he asked me how was I getting home can I get a ride home he says I'll do something better I'll give you a loaner car. I said great and you won't believe what he gave me a brand-new 2016 Arcadia Denali white for the whole weekend I had this beautiful truck Monday morning came and I got the real diagnosis of my truck it wasn't the water pump but the water pump chain broke they fixed it and all the other recalls and it was under my warranty so nothing came out of my pocket Monday night I got my trunk that it was clean from the inside out and washed Gay family audio has gave me nothing but the best service that I have ever experience from the from the car dealer my next vehicle will be definitely bought from Gay family auto!!!!!!!I appreciate your story related to your recent service experience. We do our best to make sure all of our customers are treated well and have their issues resolved while here in our service department. Thank you for your business!
Outstanding Service every time
by Kevincats on 10/23/2015Gay Buick has always taken care of our servicing on our Buick Enclave. We purchased the Enclave from Gay and we've never had better service from all our vehicles from other shops in all the years we've owned vehicles. Great Service, Fair… prices, and Professional people. Thank you,I appreciate you bringing your Buick Enclave in for a recent service visit. I hope we continue to provide a high level of service for you. Thank you very much!
Sierra service
by JJVega10 on 10/20/2015Great staff. Took my new truck for its first regular service. Work was completed in time and in addition to the regular maintenance they also did a recall work I was not aware of. Will definitely go back for all my service needs in the… future.I'm so glad that you're recent service work went well. We look forward to seeing you again soon!
Gay Family Auto
by wscruggstx on 10/19/2015You always have available a loaner car, if needed, and you car/truck is always washed and vacuumed with any service performed at the dealership. Excellent service and friendliness. They even had doughnuts and coffee for those who desired a… breakfast snack!Hello, we're sure glad that you had a great experience in our service department. Thank you very much! We'll see you soon!
Regular maintenance
by Meliflo on 10/06/2015I feel more at ease taking my Terrain to them to do the oil change.They are very good and probably do more than other places! The other thing they throw in is washing your car after there done! Awesome job!I appreciate your story concerning your recent service work. Thank you very much for giving us your business. We'll see you soon!
Just a great place
by adams1126 on 09/23/2015Service department was superb! They were very efficient quick and Jalia made sure give me updates ao I knew what was going on with my vehicle.Hello, I'm glad that J'La was able to assist you in your recent service visit. Thank you very much for giving us your business!
John in GMC service is top notch!
by CarInfoGal on 09/21/2015My vehicle is always taken care of properly, professionally and with very competitive pricing. I wouldn't take my car to any other dealer service department! Thank you John & GMC for taking care of me and my vehicle for the past 10 years!Hello, I appreciate you sharing your service story. I'm glad that John does a great job taking care of you in the service area. Thanks again!
2015 Enclave Service
by twinksrus on 09/16/2015The service department have always been great and curteous when I take my car in for regular maintenance or call with a question.Hello, thank you for your continued service business! I'm glad that we always do a great job for you.
Great Customer Service
by tresam31 on 09/14/2015I took my car in to have for serviced. The staff was friendly and very kind. I did not buy my car from there but they treated me with great customer service anyway. And had my car ready within hours. I definitely will by returning for any… future service issues.Hello, I'm glad that your recent service visit went well. Your business is very important to us!
Transmission repair
by Kkil107002 on 09/14/2015Mark was the service rep; he is always very polite when I call and check on the truck. This is the second time the transmission had to be replaced in less than a year. They always provide a loaner vehicle which is usually a brand new… vehicle, which is appreciated.Hello, thank you for your business in our service area. I appreciate the comments, and we look forward to seeing you again!
Great warranty service
by ccathyf on 08/25/2015I have been using Gay Buick since I moved to the Houston area last summer. The service has been phenomenal and they are really easy to work with!Hi Cathy- thank you for sharing your comments. I really appreciate your business!
Amazing!!!
by mikemilliera on 08/24/2015I love my brand new 2014 Chevy Cruze!!!!! It's was a few minor issues recently but they fixed it within two days!!!! Great Customer Service!!!! I will be recommending to family and friends!!!! Thanks Gay Buick GMC!!!!!Thank you Mike for your recent visit to service. I'm glad we were able to take good care of you and thanks again for your business!
Car repair
by cajun3 on 11/16/2009Took my car in for recall but had expired so they did it under warranty. The moon roof had leaked and soaked the inside,did the repair and had to return because another part had malfunctioned. I asked that the carpet,padding and all parts… that got wet to be replaced!!!! They shampooed,deodorized and reinstalled.One week later I have an asthma attack when I get in the auto because it smeels so musty,I've even seen mildew started. Called today and was told that the service manager is out of town until Wed. I suggested that he be called,texted,or e-mailed. Wonder why he needs to approve the obvious--we'll see what happens and I will leave more info .No one greeted me the first time I went in and I had a very rude tech,better the second time after a call to Mrs. Gay but spoke to the service manager. So far not so hot!!!!
Marie Gay and her husband Carl started their career together in the early 1940s. They began traveling the country with their magazine business and brought their crew of salespeople along to help. After returning to the Dickinson, Texas area in 1948, Marie and Carl created Gay Pontiac on Highway 3. In the 1960s, they moved the store's location to the newly built Gulf Freeway where their business began to flourish. During the over 70 years that the store has been in operation, it has received numerous awards for setting sales records, including the prestigious General Motors Master Dealer Award. Gay Pontiac was one of only five dealerships nationwide to receive this honor 25 years in a row.
Call us, come by, or shop our website 24/7. We want you to be part of our family!
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- English
- Spanish
Hi there! We appreciate your kind words along with the 5 star rating. We do thank you for visiting and hope to see you again soon!
by Gay Buick GMC on 05/24/2023