Customer Reviews of Gay Buick GMC
Review type:
Anna N
by Anna Nona on 05/05/2025Purchasing a car is always a stressful experience, but not this time. Nick in Sales and Garcia in finance we both so awesome, very knowledgeable, and professional.Great Experience
by bsmoody on 08/10/2024We special ordered the vehicle, it arrived almost a month sooner than I expected! The sales and financing team were awesome to work with! This is our 3rd vehicle we’ve purchases from Gay Family Auto!Great dealer
by Mario on 07/02/2024Great dealer, drove 6 hrs to get best price for the vehicle and was quick and easy process once I arrived. No pushy salesman nor change in price last minute. Very satisfied.Great service
by DMcDaniel on 06/07/2024Great people easy to work with1 bad c3
by Retired on 04/11/2024They are very courteous and friendly. The service is great.Friendly and Professional
by Gulf Coaster on 03/05/2024Everyone was friendly, low pressure and professional. They gave me good value on my trade, and my pre-owned vehicle was immaculate. Highly recommended.Good experience start to finish
by Jeremy on 04/15/2023Most people don’t enjoy the car buying experience and I’m certainly no exception, but Benny made the process smooth and stress free. I have purchased a lot of cars from several different dealerships and this was probably one of the best… experiences I have had. I would definitely go back.From Trade in to Purchasing
by Carla1961 on 04/11/2023Kevin Lanterman is a very honest and trustworthy salesman. He has helped me with 4 Denali’s, from purchase to trade in. I would recommend him and Gay Family Auto.HI Carla it's great to hear how Kevin worked with you and took such great care to make sure you were happy. We appreciate your repeat business.
Fraudulent Overcharge For Used Truck
by Glenn on 04/06/2023I purchased a used 2018 GMC Sierra 1500 truck from Gay Buick GMC on April 1st 2023. The dealership fraudulently overcharged me a total of $498. I only met with and spoke to the sales associate, John Pigott, & the finance person, John Pack.… I made it clear to John Pigott that I did not want to pay for any additional services or add-ons. John concurred and responded back repeating what I told him. John then went back to the used car sales manager, Joshua Block, and returned a few minutes later. He had a piece of paper where he had written numbers on it. He showed the final out the door price and once again confirmed that I was not paying for any additional services or add-ons. John stated that I was only paying taxes, title, and administrative fees. I then spoke with the finance manager, John Pack. I signed several documents. I don't remember seeing the line item charges however I was charged $99 over invoice and $399 for a service.Glenn, thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Gay Buick GMC does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact us at your earliest convenience. Sincerely, The Gay Buick GMC Team
Great Service
by Joseph Mayer on 09/28/2022John Windham did an excellent job worked with me. I cam from temple. John had the truck ready. Excellent serviceThank you Joseph we certainly appreciate your business.
Great and easy to work with!
by Rita on 08/19/2022Enjoyed working with Zach. He was pleasant and knowledgeable about the vehicle we purchased. This is the second car we purchased from Gay Buick in the last two years. They have a great service department as well!Hi Rita, thank you so much for choosing us. We love hearing that our sales staff is so attentive and we're glad to hear Zach was so thorough.
My first GMC
by Joe Hamilton on 02/24/2022Easy to deal with. General Manager assisted me above and beyond my expectations.Great Service
by Hfd78 on 08/24/2021From Kevin in sales to Warren who delivered my truck to my home, great attention to making sure I got the truck and service I neededPaul & Pat
by Paul and Pat on 08/16/2021A great car purchase experience, thanks to an awesome fellow, Marvin. Marvin was very courteous, friendly and professional. He put us at ease and moved fast through the car purchase procedure. We thank Marvin and recommend him as he is… truly an asset to Gay GMC.Down To Earth People
by M Venturini on 06/30/2021Sales persons and managers are friendly and helpful…Made one feel comfortable, at ease!Gay Family Auto - Best Customer Service
by weezer1176 on 10/21/2016Byron always helps us at Gay. Byron assists us with both leases and purchased for our business and our personal use. Byron always goes above and beyond for us - we could not ask for a better sales person than Byron. He has become a… friend of both our family and our work family. Thank you!Thank you for your kind words about Byron! We're happy to hear that he could provide you with an excellent car buying experience. We will be sure to pass along your comments to him and we hope to see you with us again in the future!
VERY disappointed
by LA_customer on 05/03/2016I contacted Stephen Dommert regarding a best price on a new 2015 Buick Verano. At first he quoted me a price that was $1400 higher than the price he had listed on the internet. When I informed him of his internet price, he lowered the quote… to that price. When I asked if he could drop the price $2500 to be more in line with a competitor's quote (taking into account the differences between the vehicles), he said he couldn't go down a penny, that the car was too pretty and hard to find. I told him that I liked his vehicle better, but would have to go with the competitor's model due to the large price discrepancy. He didn't seem to care and said he was not that desperate. He wouldn't negotiate at all, not even a little bit. At the end of the next month, right after I had purchased the other vehicle, he dropped the price $2000.We truly appreciate you bringing this to our attention. We are sorry to hear that you were not entirely satisfied with your experience with our team here at Gay Buick GMC, as you are very important to us and we are always looking for ways to provide an amazing experience for every guest. We want you to know that we will be looking into this internally to see how we can improve in the future. If you'd like to discuss this in further detail or have any questions about anything, please feel free to contact our Customer Service Manager, Sonia Molina, at 281-337-8332. Thank you.
great truck, great dealership!
by nelly2015 on 12/31/2015i took less than an hour between seeing the truck, signing paperwork and driving away with the truck. The process was smooth! will recommend this dealership to anyone!Gay Buick GMC, Quality Service!
by Brandon32Hunk on 11/28/2015Coming into Gay Buick GMC I didn't know what to expect or quite what I was looking for. I sat down with salesman Nino Bonsignore who was able to help me find the vehicle I was lookin for. Nino and the staff of Gay Buick GMC made the process… easy and now I'm the proud owner of a new GMC Sierra, one badass truck. The customer service is excellent, the follow up customer service is excellent. I recommend everyone looking for a new vehicle to stop by Gay Buick GMC!Canyon 2016
by smiley352 on 11/27/2015They get me a good deal on my new truck. I would go back when I need a new truckHello thank you for your feedback. We're so glad that your experience was great! Thank you for your business!
Marie Gay and her husband Carl started their career together in the early 1940s. They began traveling the country with their magazine business and brought their crew of salespeople along to help. After returning to the Dickinson, Texas area in 1948, Marie and Carl created Gay Pontiac on Highway 3. In the 1960s, they moved the store's location to the newly built Gulf Freeway where their business began to flourish. During the over 70 years that the store has been in operation, it has received numerous awards for setting sales records, including the prestigious General Motors Master Dealer Award. Gay Pontiac was one of only five dealerships nationwide to receive this honor 25 years in a row.
Call us, come by, or shop our website 24/7. We want you to be part of our family!
- Complimentary Loaner Cars
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- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- English
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Thanks Jeremy glad to hear things went smoothly while you were here working with Benny. We appreciate your kind words and your business.
by Gay Buick GMC on 05/24/2023