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Gay Buick GMC


3033 Gulf Fwy, Dickinson, TX 77539 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
Recommend:
Yes (7) No (0)
Service Rating
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Yes (3) No (0)
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Dealership Sales Review

1 out of 5 starssales Rating
Fraudulent Overcharge For Used Truck
Written by Glenn on 04/06/2023

I purchased a used 2018 GMC Sierra 1500 truck from Gay Buick GMC on April 1st 2023. The dealership fraudulently overcharged me a total of $498. I only met with and spoke to the sales associate, John Pigott, & the finance person, John Pack. I made it clear to John Pigott that I did not want to pay for any additional services or add-ons. John concurred and responded back repeating what I told him. John then went back to the used car sales manager, Joshua Block, and returned a few minutes later. He had a piece of paper where he had written numbers on it. He showed the final out the door price and once again confirmed that I was not paying for any additional services or add-ons. John stated that I was only paying taxes, title, and administrative fees. I then spoke with the finance manager, John Pack. I signed several documents. I don't remember seeing the line item charges however I was charged $99 over invoice and $399 for a service.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

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Gay Buick GMC on 04/07/2023
Dealer Response
Glenn, thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Gay Buick GMC does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact us at your earliest convenience. Sincerely, The Gay Buick GMC Team
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