Sewell Lexus of Dallas
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Customer Reviews of Sewell Lexus of Dallas
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3 service reviews
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EXCELLENT SERVICE!! NO COMPLAINTS HERE.
by txpillman on 03/03/2017I bought a 2010 RX 350 Certified in 2013 and service could not be better. Staff are all extremely friendly and courteous, and loaner cars always available. Most of the service has been routine maintenance, but some warranty work was done.… One battery was replaced at no charge. Period. Some might think their prices are high, but not out of line for a dealership using genuine Lexus parts. My car will be serviced at Sewell until I trade it in at Sewell, and that car will be serviced at Sewell.Sewell Lexus does not stand behind and honor its commitments
by RX330Dallas on 08/19/2015Sewell originally offered to repair my RX 330 with the total repair cost consisting of parts at their cost and labor costs at warranty labor costs. The price quote I received was extremely high so I asked for a list of parts and costs… and labor costs associated with the repair. The prices for all the parts were above list price meaning I could go to Sewell's competitor and buy the parts at a lower cost. When I spoke to the service manager at Sewell he told me that he would not honor Sewell's commitment to repair my car with parts at Sewell's cost. The price for the labor was $176 per hour, An extremely high rate in my opinion. As Sewell Lexus' service dept will not honor its commitment I have no confidence that any other depts. of Sewell Lexus will honor any of their commitments. As I am in the market for a new car I can assure you I wont be purchasing one from Sewell Lexus.Sewell Lexus
by jaysullivan on 08/16/2007Service at Sewell is excellent! I wouldn't think of having anyone other than Sewell service my 2005 Lexus 330ES! The Service Representatives are courteous, responsive and attentive to my explanations as to what needs to be done. I have had… Sewell do all of my periodic maintenance and body repairs (damaged bumper and door) to my complete satisfaction and surprise as to the reasonable charges for such service.
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We appreciate you taking the time to provide the great feedback, TXPillman. Thank you for being a Sewell customer.
by sewellauto on 03/20/2017