Customer Reviews of AutoNation Ford Corpus Christi
Review type:
Sale Person
Recent oil change
by Yamaone on 10/20/2023Service writer was great!. Got in my truck to leave and there was dirty oil on my leather center console, wiped it off and was on my way, that’s why I gave a no for quality of work.Easy Peasy
by RL on 10/18/2023Considering I don't typically buy site unseen or test drive, this was my first time to buy online. Mark Martinez at AutoNation Ford Corpus Christi made things very easy.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
John Serna great service and communication at Autonation corpus christi
by MoeMoney on 10/11/2023We had a great experience with Mr. Serna. He kept in communication with us throughout the repairs. Things didn't go perfect with parts but he kept us in the loop and kept to his word on when we could pick up our daughters vehicle. He cares… for people which makes him even a better employee.Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
recall repair
by remoore on 10/10/2023My brake lines were recalled and I called the dealership to see if they could take care of it since I’m new to the area. I spoke to John and he set me up with the soonest appt and got my car into service and out of at the promised time. He… was very easy to work with and kept me updated on work being done as well as other things that needed maintenance on my car with quotes to follow. Very pleased with my experience all around.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Dan Parks
by Ford Edge on 10/10/2023Dan was very professional & most helpful. He listened to my needs in purchasing a new car & found what I wanted. He not only delivered the car, he took the time to show me how to use all the new features. Everyone at the dealership was very… friendly & helpful. I would highly recommend Dan Parks as a salesman & Autonation Ford as a dealership.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Happy but here’s some feedback
by stevenj on 10/09/2023Scheduled an appt online to have F150 repaired while out of town visiting port A. Service center opened @ 7am. I was asked if I had an appointment? Told them I did and they said “we don’t see it.” Showed them my confirmation email. First… lady handed me off to younger lady who was polite and inspected the truck and who took my info. She called before the end of day to tell me they had to order a part from out of town and that it would be a day or two. I called and spoke to a guy mid afternoon the next day who asked me “what part did they have to order.” He said he would call me right back. He did not call. At 4:30 I called and spoke to a lady who said that my service lady was away from her desk. While I was on hold a mechanic brought my completed work order to the lady on the phone. I had an hour to pickup the truck which I did. The first day the nice guy in the courtesy van took me across the freeway to the Enterprise rental place to rent a vehicle. I am happy with the repair. The service follow-up left me scratching my head.Hi, thank you for taking the time to share your feedback with us. If you would be willing to give us another chance in the future, please reach out to our General Manager at (361) 444-0125. We would appreciate the chance to turn your experience around.
Ram 3500 Dually
by Jerry on 09/27/2023My Salesman Steven was super easy to deal with as well as his Management team and the Finance Department. The most laid back low pressure truck purchase I have ever experienced.Hello Jerry, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
20k mile inspection
by Alivas9 on 09/26/2023Overall a great experience. Might have taken a little long but I am sure it was busy because it was a Monday.Hello, we appreciate you taking the time to leave us this feedback. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great service department
by Curtis A on 09/26/2023Fast and friendly service. That's why I keep coming backHi Curtis, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Ford Corpus Christi. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!
Purchase new vehicle, trade-in old vehicle
by vlreeves on 09/25/2023Quick, efficient, easy - good people to work with.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Do not go to autonation ford horrible service department
by Rebecca on 09/21/2023I had a 7:30 am appointment, no one ever looked at my 2021 Ford F150 all day. They told me at 4pm they couldn’t do service work for issues with transmission and I should take it somewhere else. Why didn’t they tell me this before I dropped… off my vehicle.Hi Rebecca, we are deeply disappointed by your experience at AutoNation Ford Corpus Christi. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (361) 444-0125 to discuss what we can do to help.
Service
by Jrangel on 09/17/2023Great service. My repairs were completed in the time I was told it would take. I was kept up to date on the progress. It was a fast and stress free process.Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Bad customer service
by Anonymous on 09/12/2023I bought a vehicle 4 months ago that no longer works. Will not start or do anything. I been having issues since the months ago but it gave out completely after taking to get serviced back at the dealership. Manager refuses to help in any… way & just tells me he’ll give me a call back but never does. My sales rep Jesse was extremely rude & once she got her sale has not given any type of customer service. I put my trust on this dealership only to be let down and not given any type of customer service. Do not invest your money here.Hello, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Service
by Stormy1124 on 09/02/2023The only reason I am giving 4 stars and not 5 is because I made an appearance on line, had an email confirmation of the appointment and when I dropped off my car, it wasn't in their schedule to be dropped off. I thought this was supposed to… make it easier. On the good side my service ended up being nearly $200 less than what was quoted.Hi, thank you for taking the time to share your feedback with us. If you are willing, please call our General Manager at (361) 444-0125 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
Gloria Perez
by Gloria Perez on 08/30/2023I worked with Alicia Gamez she was amazing!! When I got there about 9am it was pretty busy in there and I had to wait a few minutes but I didn't mind. When she waited on my she was very attentive and friendly. I took my car in for an oil… change and a recall. I also had problems with the driver door not working right. She looked at the door and realized the problem. She looked for a recall and there was not one. She said she had not seen this problem. She asked me to wait and went to talk to a technician. I'm am so glad she did!! They did research and found out that there was a defect in the door and they had to replace the door. She also said it was covered and I didn't have to pay for the work or the door. When I went to pick up the car she explained it would be about 2 week before they door was ready and she would call me. Again she was helpful. If Alicia had not taken the time to talk to a technician and research the problem I believe the situation would have been different and I might have been responsible for the door. Alicia provided excellent customer service and went above and beyond! This type of action shows that she really cares about her customers and she wants to make sure they get good service.Hello Gloria, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Corpus Christi. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Engine light service
by MSG Hughes on 08/23/2023Took my Ford F150 in for service. They placed my truck on computer to diagnose the problem with my engine light. They found the problem and fixed it. I found the personnel at AutoNation very friendly and professional.Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Multi service check and oil change
by Bill Petz on 08/22/2023Fast and Efficient Service on oil change and replacement of a rear right signal bulb.So no need for any shuttle serviceHi Bill, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Service Department
by Ryanjpro80 on 08/14/2023Friendly staff. Efficient service.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
f350
by crashing on 08/11/2023They were honest and fair with my trucks problem. Didn’t charge to diagnose and even fixed a recall.Hi, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.
Not Having Communication with Customer
by Diana T. on 08/11/2023Lack of communication of status of my car. Had to wait 3 hours for car pick up, got a call 3 hours after to inquire what was the service to be done, even though that was in the confirmation of the appointment, not communication from their… end regarding overnight stay due to not finishing car service, and wait 2 hours for car drop off.Hi Diana, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (361) 444-0125 to discuss what we can do to help.
Service review
by Dunlap1 on 08/03/2023Trying to get a service rep on the phone was crazy, they sent me pics of truck around 8:30 am showing they were working on it and I called 4 times trying to get updates, I finally got someone to tell me the truck was done at 5:30 PM all… they did was 2 recalls on wipers and Emissions.Hi, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We want the opportunity to turn your experience around. Please reach out to us at (361) 444-0125 at your earliest convenience to discuss how we can turn this experience into a positive one.
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hello, we appreciate you taking the time to leave us a response. Don't hesitate to call us if you ever need anything. Be safe on the road!
by Shelly Rose on 10/23/2023