Customer Reviews of Cedar Park Nissan
Review type:
Julian at Nissan Cedar Park
Best service
by Altima18c on 06/08/2019I would live to start off by saying thank you to my service writer! Alex Gonzales! Every time I come in he treats so good! I always get my vehicle back without any problems! Thank you to the service tech that worked on my car and got it… done quick!Thank you for the kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!
Oil change
by sgmill00 on 06/03/2019Greeted promptly. A customer in front of myself, I was asked to wait just a minute. Greeted again as I was up. Friendly, informative. Had appointment at 1:30, arrived at 1:40. Told an hour and a half wait. I thought that that was a… long wait time for an appointment visit. I had another appt. at 3 same day. I figured an hour, maybe a little longer for oil change. Really, 30 minutes should be all it takes. My opinion. Appointment and all.Thank you for your business and we do apologize for the delay in completing the oil change. We will be forwarding your concern to Clyde Jacobs our General Manager, please feel free to contact him directly at clydejacobs@cedarparknissan.com if needed. Thank you
Speedy service
by MelissaT on 06/01/2019Need an oil change and the service was great today. Issac helped me, and was polite and friendly. Overall the service didn't take long.Thank you for your kind words for Issac, we sincerely appreciate your business!
First Timer
by Skh1316 on 05/31/2019Great service, my family had been buying cars from Anthony for almost 10 years but this week was my first. The location was clean and easy to get to. Anthony and the rest of the employees were polite and welcoming. The whole process was… very smooth and easyThank you for your kind words for Anthony! We are glad to hear we could earn your business!
Cedar Park Nissan
by BeltonTx on 04/03/2019Just purchased a certified preowned 2016 Altima from Scott at Cedar Park Nissan. Had a great experience from start to finish.Thank you Belton for your kind words! We are very happy to hear that we were able to provide you with an enjoyable car buying experience!
The Worst
by PapaJol on 04/01/2019I went in to Cedar Park Nissan expecting a great experience only to have the opposite happen. I know that my circumstances can be challenging, but I was honest about that from the start, unfortunately they were not. I went in to look at a… Kicks to see what I would need to do to get in to the car. After running some numbers and checking credit, it looked as though they wanted a $2500 dollar deposit. At this time that was just not in the budget, so I said thank you, and I would be back in about a month with that deposit. I left happy ready to come back when the time was right. A day later I get a call from my sales person saying they found a bank that approved me with only a $500 dollar down payment. I was so happy! The next day I went in with all my documents and down payment. After showing me the car again, and then making me wait quite some time, they came back and said that they actually needed a $1050 down payment to get me in the car. I decided to walk at that point. I was stopped by a manager and talked to. He asked if I was dead set on the Kicks and I said no, I was open to anything. Well after everything I wound up purchasing a Sentra. I was happy. I was satisfied with the car. All was good. Until my sales person went over the Sirius XM radio and NissanConnect. The next day when I tried to set all of that up and found out that my car does not have any of that. Okay. yes, I am upset at this point, but I can deal with this and move on. Until I get a call from the finance manager who says that they have the VIN wrong on a form and I need to come in and re-sign that form. I go in to find out they had the wrong car on all of the documents and I had to go through the whole finance procedure all over again. On top of that it appeared that they had lost one of the forms I had given them and wanted me to fill it out again. I spoke to the GM and he said he would email me a voucher for some oil changes, which I have not received, but from start to finish my experience at Cedar Park Nissan was a terrible.Thank you for speaking with us about your concerns. We truly appreciate your business and hope everything was resolved to your satisfaction. If there is ever anything I can assist you with in the future, please feel free to contact me at 512.620.7236. Tony Dismute New Car Sales Manager
Purchase of Preowned Nissan Murano
by GreenMountain on 03/30/2019We shopped online and saw a vehicle we were interested in possibly purchasing. Robert Ballard contacted us and showed us the vehicle and answered our questions. Robert was very helpful and not pushy. The price was exactly as listed… online. We would encourage others to contact Robert at Cedar Park Nissan. Our only downside was actually completing the purchase. Between finance staff out on vacation and one out sick, the finalization of paperwork took longer than it necessarily should. It wasn't intentional and there wasn't anything that could have sped up the backlog that day. We would encourage those in the market for a vehicle to go see Robert Ballard at Cedar Park Nissan!Thank you for your kind words! It is always great to hear that we were able to make a customer's experience truly exceptional! We thank you for your business and look forward to your next visit!
Best service we've had in years
by Happydriver72 on 03/30/2019We were not smiling when we came in on Thursday, but had huge smiles when we returned on Friday afternoon for our car! Every person there was very polite and helpful. Tom, service mgr,Tom, shop forman, Clyde,general manager, Ada, and… Emilio, and the shuttle driver's too. The price was right too! And that made our smiles even bigger. Thank you all for your uncommoly great service and help.Thank you for your kind words! It is always great to hear that we were able to make a customer's experience truly exceptional! We thank you for your business and look forward to your next visit!
370Z Service
by 40th370Z on 03/15/2019I have a 2010 Nissan 370Z. The service was above and beyond! The services took a bit longer than I expected but only because I chose to have the brake pads as well as fluid replaced along with the original intended service. Due to the… longer wait the services were discounted accordingly. Could not be happier. A+Thank you for your kind words! It is always great to hear that we were able to make a customer's experience truly exceptional! We thank you for your business and look forward to your next visit!
Excellent Service
by dwgemuenden on 03/15/2019Anthony always does a great job and takes great care of usThank you for your kind words! We look forward to your business with us again!
Car repair services
by HaroldW on 03/14/2019I took my car (Nissan Versa) to get the brakes repaired. The sales and repair people were warm and accommodating, resolved the issue in a timely fashion, and left a good overall impression. I would return for other services!Thank you for the kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!
Walk in No Appointment Oil Change
by manetancour on 03/14/2019We are new to the area and the team made us feel welcome and provided superb service. Mr. Rene Loya was our representative and guided us through the process. We are very happy.Thank you for your kind words! We thank you for your business and look forward to your next visit!
Excellent experience
by Jeff on 03/13/2019Everyone from sales to management to finance were all very friendly, helpful, and accommodating. Very happy with our experience with Cedar Park Nissan and with our purchase. Would definitely recommend them and would purchase from them… again.Thank you for your kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!
Satisfied momma
by Tricia1983 on 03/13/2019I am a single mom of 4 busy kids and my car had severe transmission problems. The staff, particularly Anthony we're very helpful and caring in making sure I was placed in a dependable car. Thank you very muchThank you for your kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!
Good
by JoJo_Wang0621 on 03/12/2019Sales Man Anthony Bain is so friendly and quick responses. Great service!Thank you for your kind words for our staff, we appreciate it!
2009 Nissan Cube
by wizbang37 on 03/08/2019Cedar Park Nissan diagnosed and quickly replaced my transmission and got my Cube and I back on the road.Thank you for your kind words for our staff, we appreciate it!
I bought a truck!
by Josh on 03/07/2019I saw a 2009 Ford F150 with 47k miles on it for $15k and I could hardly believe it. I texted the dealership and they responded right away. I walked in and John Knorre with Cedar Park Nissan greeted me at the door. We took the truck for a… drive, I wrote a check, and within an hour I was driving away in my new truck. They took care of my trade in and handled all the paperwork. I was home on time for dinner. Great experience. Nice folks. Very low key. I felt like I got a great deal and was treated fairly.Maybe
by Rookiepinas18 on 03/07/2019The General Manager and the Sales staff/department they are friendly and accommodating but the financing department is a different story they are not honest and they are rude. I would never buy another car from this dealership.Thank you for your feedback about your recent experience because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Heather Miller Internet Sales Director hmiller@cedarparknissan.com
Quick and yet thorough
by Chickadee58 on 02/28/2019I brought my car in for service and the mechanic actually went for a ride with me to see what the issue was. The service team got everything done in the allotted time and gave me some discount ladies too. The shuttle driver was pleasant and… I did not wait at all!Thank you for the kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!
Great customer service
by Chinacat27 on 02/26/2019Tony at Cedar Park Nissan made my warranty car repair a friendly and informative experience. It was a short wait, and the process to get a rental while my car was being worked on was a painless one. I was kept up to date on the progress of… the service.Thank you for the kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!
Cool Dealership
by Junkerscott on 02/26/2019Needed a new key for my 08 Titan. They took care of it in about an hour and even vacuumed out my truck. My wife and mother have botb purchased cars here too. Always a great experience.We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!
While we could try to think of an all-encompassing response, we prefer to break it all down for you, step by step. That way, all of the bases are covered, and you can feel at home from the moment you walk through the Cedar Park Nissan showroom doors.
Aside from offering a great selection of critically acclaimed new Nissan models, we also keep an extensive catalogue of used cars on hand. What's more, our auto financing gurus are ready to turn you from a shopper to owner, on your terms. That means finding a car loan and Nissan lease that you're comfortable with.
Cedar Park Nissan isn't, however, just a great resource for shoppers. Owners love our onsite car service and maintenance department. Staffed with highly trained technicians using only the finest Nissan parts, it subtracts the headache from the car-care equation.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
We're delighted to hear about your positive experience with Julian and the seamless process of purchasing your car. It's great to know that they were able to assist you remotely, making the in-person part of the process quick and efficient. We appreciate your feedback. Enjoy your new car!
by Sara Thurston on 10/16/2023