Customer Reviews of AutoNation Ford Burleson
Review type:
NEW BRONCO!
New F-150
by Josh Mullins on 04/03/2023Kevin Collins and Trevor were awesome and made this the easiest car buying experience I could ever ask for! Highly recommend for your next car purchase!Hi Josh, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thanks for the recommendation, and have an amazing day!
Great Service
by TJ on 03/30/2023Clean showroom floor, waiting areas and restrooms. Friendly workersHi, we appreciate you taking the time to leave us a response. Don't hesitate to call us if you ever need anything. Be safe on the road!
Service Dept
by TessaJoel on 03/30/2023They took great care of me and the carThank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.
Great Experience!
by lestribble on 03/30/2023The buying experience was amazing! Got everything I wanted on my truck with help from Clint Maldonado. He made the purchase as easy as possible!Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!
Bronco
by Tbeasley on 03/29/2023I feel I may have been a bit deceived on the type of purchase it was. I am at fault as well for not further investigating. The vehicle does not have all the items I had asked for.Thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.
My review
by My Ford on 03/29/2023My sales associate was Trevor Taylor, and I couldn’t be more pleased on how informative and patient he was. Wonderful young man.Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Buyer
by sjd1955 on 03/28/2023the salesman was great and finance man was good my problem was after the purchase. This was on a Saturday I had a copy of my current insurance and told them I would add the truck on Monday to my insurance which I did ,they started calling… for new card on Monday and before Wednesday I had received so many different calls and emails names to send it to it was crazy and annoying so as soon as i sent it to all of them (5) then I got another email from someone else wanting proof which i didn't send to him .Enough was enough, I ask for someone to let me know if they received it and not one of them ever replied back to me. I have never had a problem with any of my purchases at other dealerships not giving me time to get new coverage added. They were even calling my son at work which I did not appreciate, Way to many people involved with the purchase it took the excitement of buying the truck away for meHi, thank you for leaving this detailed feedback about your experience with our dealership. We regret your experience with us here but are glad you brought this to our attention. If you'd like, please contact our General Manager at (817) 522-3224. We'd appreciate the chance to make your experience a positive one.
F 150 Service
by Lance B on 03/27/2023Quick service.Hi, we appreciate you taking the time to leave us a response, Lance! If you ever need help, just give us a call. Happy motoring!
Service
by w_p_cross on 03/21/2023They fixed and did what was asked to doHi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Great car buying experience
by J Brown on 03/17/2023Rusell Stephenson was great to work with. I went to AutoNation for a used truck but that truck was being purchased by another customer. Russell found a new truck for me that ended up being a better deal for me. I would definitely… recommend AutoNation Burleson and Russell. Easy to work with.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Service tech
by Jordan. on 03/14/2023Came in for an oil change. Droped off car at 9:30 a.m was told I would receive a call when car was ready for pickup. 1 p.m rolled around no call or email so i called twice before I could get someone on the phone just see if my car was… ready. When i went to pick up my car service tech was casually on the phone with girlfriend/wife. Poor communication and customer service.Hi Jordan, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Maintenance
by Safety1 on 03/06/2023Good experience work was done in a timely mannerHi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Sales Experience
by Bronco Sport on 03/04/2023The experience was very smooth and quick. No pressure or issues from sales or finance. Very good business to deal with when buying a vehicle.Hello Bronco, it means so much to us that you chose our dealership! Thank you so much for being one of our valued guests and we look forward to your next visit!
F 150 Truck
by Trucker on 02/15/2023The salesman worked hard to find me a truck that matched my needs. The dealership detailed the truck and the salesman gave a complete education on all the features on the truckHello, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Bronco
by BroncoSport on 02/04/2023Changed my mind about model and colors several times, but Melvin Jones hung in there with me. He went beyond what was expected to get me in the desired vehicle.Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Good Streamlined Process
by Huntxtrm on 02/03/2023I hate playin the sales game. (Let me talk to my manager) I did not have to deal with all of that.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!
State inspection and warrantee
by bbktexas on 02/02/2023Smooth and easy experience. I dropped off my car and everything was complete and ready for pickup. Service personnel were helpful and attentive.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Oil Change
by FordGirl on 01/28/2023The gentleman that help me was sweet and took his time. He also answered any questions I had. I will be going back.Hi, we set high expectations for ourselves, so it’s gratifying to hear you had a great experience with us. We always strive to provide personable and excellent customer service. Thank you again for the review!
Buy somewhere elsw
by Ray Alafa on 01/20/2023Bought a vehicle back mid Dec of 22. Tail light had water in it and they said they would order a new one. Went to go pick up plates today so i figured i would check on part. Was never ordered, sales guy said he we make sure and order it… today and would call me to let me know and never called. I will just order part myself and never recommend or buy another vehicle from here again !Hi Ray, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Oil Change
by thayes4147 on 01/18/2023done same day and received shuttle ride home while it was being done. Excellent customer service.Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Easiest transaction ever
by Bryan Bennett on 01/18/2023Went and saw Craig Park for my new to me F150 Excellent communication awesome service and easiest car buying experience in my life!!! Definitely go see the teamHello Bryan, it means so much to us that you chose our dealership! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
by Andrew Newton on 08/07/2024