AutoNation Ford Burleson
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Dealership Service Review
service Rating
Forgotten
Written byon 05/08/2023
I had an 8am appointment for an oil change and State inspection, for which I was on time. I was waiting in the waiting room. After having waited for several hours, I checked with the service manager working my truck. Come to find out, I was apparently lost in the shuffle. I didn’t get my truck out until 4:30pm! This makes two or three times now that I’ve been “lost in the shuffle”.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
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Piper Yost on 05/11/2023
Dealer Response
Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (817) 522-3224 to discuss what we can do to help.
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