Customer Reviews of AutoNation Ford Burleson
Review type:
NEW BRONCO!
Service on F150
by GrampyS on 11/13/2023Very good went in for recalls of course only one could be completed, because policy is it has to fail before being fixed.Hello, thank you for taking the time to leave us feedback. If you'd be willing to provide more feedback, please reach out to us at (817) 522-3224 so we can assist you further.
Just Awful.
by NoMoreFords on 10/30/2023Please don’t waste your time here. They change your oil and send a video that showed my “aired up tires” only to get in a find the PSI 6pts off on the entire left side. Yes, I came in with them “aired up,” so be prepared they don’t actually… check them. Also, took 2 WEEKS for them to “diagnose” faulty running board motors and then another 2 weeks for me to slip through the cracks while they let my service advisor go and didn’t continue to diagnose the transmission issues. How is that even called service? Pretty sure the only good, bright spot in the whole service dept is Kipp and his young helper that checks people in/out. Thankful for his help getting my car pushed through to finish and getting me the heck out of there. WEEKS for service. There’s nothing positive about it, and you’d be wise to visit anywhere else.Hi, we appreciate you taking the time to respond. The staff at AutoNation Ford Burleson take our reviews very seriously. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (817) 522-3224. We hope to hear from you.
Getting key fob made.
by Kbr2518 on 10/30/2023They were able to see ne right away. As soon as they knew they had the right key fob, they put me in the queue. Instead of making me wait at the dealer they dropped me off at my apartment, then dropped my car off when they were done. Very… convenient.Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Battery replacement under warranty
by thdneill on 10/28/2023I made an appointment for Saturday at 12:15 to have my battery replaced under warranty on my 2021 Ford F150. I dropped the truck off at the dealership on Friday at 5:30 pm so it would be there in plenty of time. They told me my truck would… be ready to pick up on Saturday afternoon. After calling several times and leaving messages to no response I decided to drive to the dealership to see what was going on. This was after 3 pm. When I got there they told me that a porter parked my truck in the wrong place and that they hadn't even looked at it yet. They told me they would still get it out Saturday and to come back at 5 when they close. I was on my way back to the dealership at about 4:45 when they called me and told me they didn't have the battery in stock and that it would be Monday before they could return my truck. Ultimately on Monday they did fix my truck and delivered it to my house. I only live about 3 miles from the dealership.Hi, thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.
Easy process to trade in and purchase a Ford
by RubyBqz on 10/28/2023I really wasn't certain what vehicle I wanted or needed, I just knew it was time to trade in. Jessica was so patient and listened to my issues and requests. If you need patience and someone who will go out of their way, ask for Jessica.Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Burleson. If you ever need help, just give us a call. Happy motoring!
Lack of communication
by TheDustin on 10/25/2023Left multiple voicemails with different Advisors and was NEVER called back. Had to book an oil change and actually go to the dealership to sit down in front of someone to discuss the issues needing to be worked on, as opposed to over the… phone. They are polite, and thorough, but tough to get ahold of, even though I purchased a service package. I just feel there were things we could have discussed prior to me going to the site so I didn’t have to schedule an additional service visit. Now I have to bring my truck back for another visit as opposed to being prepared to leave it that day, due to lack of knowing what to expect.Hi, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (817) 522-3224 to discuss what we can do to help.
Retired College Administrator
by Jeasonreview on 10/22/2023I took my F-150Platinum truck in to the Ford AutoNation Service Center to : 1) perform a 160,000 mile service, 2) replace a defective tire sensor, and 3) trouble-shoot a malfunctioning back-up camera. I had already set an 7 am appointment… with Douglas Owen, service rep, to coordinate the service activities. He efficiently coordinated the truck through the scheduled activities and communicated with me throughout the morning and early afternoon as events were completed. Douglas completed all requested services except for replacing the back-up camera. The camera was not in stock and was on back-order. Additionally, Douglas verified that the camera was under warranty from a previous replacement one year earlier. Douglas is a very professional and efficient service rep with exceptional communication skills. I highly recommend his services when using the Burleson location.Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Burleson. We hope to be of service to you again in the future. Best wishes, AutoNation Ford Burleson
Service Department
by Mr Master on 10/20/2023Took car in for recall and an oil change. Plus got my extra key after a year. We are always happy with their service departmentHi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Ford Burleson! Drive safe, and we'll see you on the road.
Very friendly and helpful staff.
by lisamburden on 10/04/2023Reasonable prices and friendly staff.Hi, we're happy to hear you had such a positive experience with our team! Feel free to stop by if you ever need any more help.
Oul chance
by WILKERW1 on 09/26/2023Made a appointment and got in the same day, was told it would take a hour and it did. Was informed about a recall and other things that was suggested for my Bronco. Everything was done quicklyHi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
10,000 mile service
by robro11 on 09/25/2023Service was very quick and the service personnel were all helpful.Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Oil Change
by Lisa.B.L on 09/16/2023Had my oil changed and told them to look everything over to make sure all was in great working order, Very nice employees and the work was done in about 1-1 1/2hours or so, and they said everything else looked good.Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Vehicle service
by C Kinman on 09/11/2023My experience was great. Matt Masters kept in contact with me. I’ll definitely be going back.Hello, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Burleson. Don't hesitate to call us if you ever need anything. Be safe on the road!
Mrs Joyce jackson
by Joyce w on 08/28/2023Very good. Left vehicle - brought me home. Delivered vehicle when work doneHi Joyce, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Service
by Richard on 08/03/2023I scheduled an appt to have an oil change/check up, per my service plan agreement. Everything was checked and changed if needed. They even went above and beyond and gave my Truck a much needed wash after being on the road for more than 2… months. Bravo ZuluHello Richard, we are pleased to hear you had such a positive experience with us. We're always here to provide exceptional service at a great value. We hope you'll consider us again in the future!
Recall work
by S.Murphy on 08/01/2023Over all good, The service dept. needs to communicate with the customer better. My Truck went in for a recall with an appointment. I was told it was a 15-30 job so I dropped my truck off on Monday night for a Tuesday 9am appt. On Thursday I… called for a update on the truck and it still wasn't assigned to anyone. They called me back and said it would be done that afternoon or Friday morning. Friday afternoon I called them and they had to reorder a part. Finnley on Monday I received a call my truck was ready to be picked up. This was the second time I've had problems with no communication from them on repairs.Hi, we really appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.
A good experience
by Sandy C on 07/31/2023Truly refreshing to work with a dealership who doesn’t “haggle” and waste everyone’s time for hours. Kimberly was very pleasant, thorough and totally up front. The finance guy found us a great loan rate and was crystal clear on a warranty… and our payment. The whole process went smoothly and calmly…two words not usually associated with car buying.Hi Sandy, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Buen servicio
by Noshlihalay on 07/28/2023Fernando me ayudó y fue muy amable y me atendió rápido.¡Hola, nuestro personal se dedica a proporcionar a todos nuestros clientes con un servicio al cliente excepcional y un trabajo de calidad que usted puede confiar! No dude en llamarnos si alguna vez necesita algo. ¡Tenga cuidado en la carretera!
Mel
by Mr Jones on 07/22/2023Douglas was great! Thanks sir! Really made my experience simple and easy! Was a very easy process!Hello, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Burleson. Don't hesitate to call us if you ever need anything. Be safe on the road!
Excellent
by JeffVander on 07/17/2023Preston Harper was great to work with. He made the purchase of my vehicle the best one I’ve had. Tyler the finance guy was great as well. Highly recommend going here to buy your next vehicle.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
Building my new Edge
by SharonW on 07/17/2023I couldn't find the Edge I wanted on any lot in the DFW area and Craig Parr suggested I order the one I wanted. Perfect decision for me. Thanks Craig.Hi, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
by Andrew Newton on 08/07/2024