Customer Reviews of AutoNation Ford Burleson
Review type:
NEW BRONCO!
Service
by Teresa B on 02/04/2025Had appointment for oil change. Got right in and service was done in a timely manner.Hello Teresa, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
NEW BRONCO!
by Miguel33 on 08/02/2024Craig Parr was awesome! He made the process very simple and easy. Thank you.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
New Bronco Sale
by amywaite on 07/18/2024I inquired about a Bronco I saw on cars.com and got a quick reply letting me know it had just sold. I replied thanks and continued my search. Later that day, I got an email from the dealership with a comparable car (not the right color).… When I left them know what I did not like about it, they came right back with exactly what I was looking for. They found me what I wanted and at a great price, all without being intrusive. It was worth the drive there especially with the service we got from Matthew C when we arrived. Highly recommend this dealership!Hi, we appreciate you taking the time to leave us a response. We appreciate your recommendation of AutoNation Ford Burleson and we hope to be of service again in the future.
Fantastic Team!
by Mary A on 05/16/2024I recently traded in a 2014 Ford Explorer for a 2023 Ford Explorer XLT. I was lucky to have been introduced to an excellent salesman. Melvin was not only kind and genuine, but also incredibly knowledgeable and well-educated about Ford as… well as other makes and models of vehicles I was interested in. I felt comfortable and supported while making this financial decision rather than pressured. Melvin was patient and worked with me and was able to secure a fantastic deal. This was the best car-buying experience I’ve ever had and it is all thanks to him. As far as my husband and myself are concerned, Burleson Ford has customers for life, for as long as they employ the best! Thank you, Melvin!Hi Mary, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Quick service!
by Destiny on 05/15/2024Matt was a great service adviser. Got my car fixed quick and it runs great! Thanks so muchHello Destiny, we appreciate you taking the time to leave us this feedback. We look forward to your next visit! Take care!
Thank you Douglas
by Ray Johnson TDF Fleet on 03/27/2024This is a great place to have your Ford serviced. Douglas is quick and informative. Thank you all for your help.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
They got me real good!
by Screwed on 03/13/2024I took our vehicle to AutoNation Ford Service Center which we had purchased at another AutoNation dealership with the extended warranty. Made an appointment to have our AC looked at and a coolant leak. Arrived at my allotted time and gave… them my information and keys. Expecting to have some form of communication with them about the repairs within a few days to a week and crickets. Into the second week I contacted our service advisor and he stashed that they are short handed and they are trying to work us in. I asked about a loaner vehicle since they had my car for over 14 days at that point. He said we can put you on the list and there are about 20 people in front of you. The games of no contact lasted over three weeks when I was finally able to get in contact with the service manager. He advised me that they are working on vehicles as fast as they can and even told me they have had one truck for over five months. Shortly after one month of being without our car they call and state that all repairs have been denied and then turned around and charged us $350 for diagnostic fees. He did offer to replace the $12 part on the AC for a total of $950. Overall their service department failed in every way! I would be very cautious of buying or having service performed through that dealer. To top it off we later spoke with a family friend and he said the same dealer has had his truck for over a month without any timeline on repairs. Avoid at all costs if possible.Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (817) 522-3224 to discuss what we can do to help.
Happy client!
by Aneuman23 on 03/08/2024My situation was unique in that I bought online / via phone and email from California. Melvin, (sales) Richard (sales manager) and Robert (finance) were all involved. Melvin, my sales guy, was a gem, true to his word, and great to… work with! I love my truck!Hi, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!
Trevor is the best!!!
by Hdschaule on 02/09/2024We had a great experience thanks to Trevor!!! He was very responsive, upfront and honest, knowledgeable and listened to everything we wanted. I will definitely be referring everyone I know to him and will be using him again!Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!
Great Experience
by Melissa on 01/30/2024Very Pleasant experience. Would buy again from this dealership. Everyone from sales to finance was eager to help and get us in a new vehicle.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great team
by Lance terry on 01/04/2024Fast respectful team that had little to work with from me. I’m super grateful for this team giving me the opportunity to have a truck this nice. I’m so thankful for your supportWe are pleased to hear you had such a positive experience with us, Lance Terry! Feel free to stop by if you ever need any more help.
Amazing service
by Punkin on 12/28/2023My sales guy Melvin was amazing and very patient. He walked me through my whole buying experience and I really appreciate him. He was knowledgeable and honest. All the other guys I talked to through out the process was just as amazing. I… personally thank Auto Nation in Burleson and Melvin for helping me purchase my daughter her sweet 16 vehicle Thank you thank you thank you I will never go anywhere elseHi Punkin, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Ford Burleson! Drive safe, and we'll see you on the road.
Great Experience.
by Frank H on 12/20/2023Went in to just look. Tyler Weir was a very knowledgeable and friendly salesperson. Ended up with a 2024 Ford Bronco Sport, High Banks Edition. Great price and fair trade in on my old F150. My wife and I are really enjoying our new Bronco.… Thanks Tyler and AutoNation Ford, Burleson.Hi Frank, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!
Great experience
by Carol on 12/06/2023I worked with Clint Maldonado, salesman. He was attentive and really listened to what I wanted in a truck. The whole atmosphere at the dealership was friendly.Hi Carol, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!
Dustin Beard
by Dustin Beard on 12/01/2023I worked with Michael Barrow he went above and beyond helping me with the purchase of my 2023 F350, Micharl was very fast in responding back with me in a truck they had instock, we did the whole purchase over the phone and online was fast… and simple, definitely will be doing Business with Auto nation ford againHi Dustin, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
2022 Bronco Maintenance
by Michael J on 11/22/2023Very good service. Even reminded me that I had a Service Recall that needed to be addressed.Hi Michael, we are very happy to have provided you with such a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!
Oil change
by SusanLD on 11/21/2023Walked in and stood there waiting to be helped. People working there walked right by me as if I didn't exist and others talking to each other like nobody was there. Then the person that did help was alright, but texted it was ready, no… phone call. I have always been called before when I leave it there. The place has become more and more disappointing every time I walk in the last couple of years. No time frame was given.Hi, we regret your experience with us here but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (817) 522-3224 to discuss what we can do to help.
Oil change
by StevenT on 11/20/2023Appreciate the friendly staff and the videos they show of your vehicle of what it don't or does need done to it!Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Burleson. Don't hesitate to call us if you ever need anything. Be safe on the road!
Alignment, wheel balancing, and rotation
by cheeny1 on 11/19/2023Good experience here, took care of a front end alignment, wheel balancing and rotation.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
New service
by Birdshot 110 on 11/16/2023I scheduled my car for an oil change and tire rotation. They now provide a valet service that will come to my house and take the car in for the oil change. I was kept informed of the progress and the car was returned. The driver was… friendly and professional.Hi, we appreciate you taking the time to leave us a response, If you ever need help, just give us a call. Happy motoring!
Yes
by Natalia on 11/09/2023Muy agradecida con Martin muy atentoHi Natalia, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Burleson. Don't hesitate to call us if you ever need anything. Be safe on the road!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
by Andrew Newton on 08/07/2024