Lithia Chrysler Jeep Dodge Ram FIAT of Bryan College Station
Awarded 2022
Customer Reviews of Lithia Chrysler Jeep Dodge Ram FIAT of Bryan College Station
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107 sales reviews
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Buyer Beware
by Steve on 05/28/2025This dealership, while officially a Chrysler/Jeep/Dodge dealer, operates its used car department with the feel of a roadside used car lot. My experience began with a morning call to inquire about a specific vehicle. The Sales Manager, John… Eagle, assured me it was available for a test drive and on the lot, or at least that was the impression he gave despite his attempts at careful wording. I informed him I lived two hours away and wished to arrange a test drive for that evening. He said a salesman, Jared Rousey, would contact me to finalize the arrangements. Jared texted me, and I confirmed my approximate arrival time, promising to text again when I was en route with a more precise ETA. I texted at 3:54 PM, estimating my arrival between 5:30 and 5:45 PM. Upon arriving around 5:55 PM, I met Jared in the showroom. After a 5-10 minute wait, he informed me the car was being brought over. It wasn't until around 6:20 PM, when the vehicle arrived, that it became clear it was being used as a loaner car. At no point during the day was I told the vehicle might not be readily available on the lot. The person who delivered the car then had to remove their belongings and transfer to another loaner. The exterior of the vehicle was disgustingly filthy, covered in dirt and splashed mud, making it impossible to assess the paint condition. Additionally, a car seat was left inside, which I pointed out to the salesman. The previous driver confirmed it was already there when they received the car. The sticker on the car and the website advertised 8,073 miles. However, the odometer reading inside was over 10,000 miles. The CARFAX report indicated 9,250 miles as of May 5th. It's implausible that a vehicle accumulates nearly 1,000 miles in less than a month solely from test drives. Before the test drive, I explicitly stated that a price reduction would be necessary for me to even consider purchasing the vehicle. The test drive itself was satisfactory, and I enjoyed the car, almost forgetting the initial 45-minute wait. The trade-in valuation process then began. Following their standard procedure, they offered $8,500 for my trade-in. This was significantly lower than estimates from KBB/CarMax (around $13,000) and another dealer (over $16,000). Expressing my dissatisfaction and requesting my keys to leave, they suddenly managed to increase their offer by approximately $7,500. This is a highly questionable and unethical business practice. Furthermore, there were nearly $4,000 in "dealer added accessories" not listed anywhere on their website. While I understand dealers often add unwanted extras, most reputable dealerships disclose these additions online for customer awareness. Overall, my experience attempting to purchase a car here was absolutely terrible. Despite all the aforementioned issues, not a single cent was deducted from the car's price or the cost of the added features. They simply manipulated the trade-in value. Again, this level of service and business conduct is what one might expect from a small, independent used car lot, not the used car division of a franchised dealership.Bad business practice.
by John hill on 04/25/2025Don’t buy anything from here none of these vehicles work properly it’s a junk yard of vehicles. They lie and give you run around until you stop calling.Top for trade
by Js on 06/18/2022They give you top for your trade and help you with financing, way better than dealers cross highwayNo hassle sale
by George Bales on 05/02/2022Breann assisted me with the best car purchase I've had. The communication was exactly how I wanted to be treated!Very pleased!!
by CSV on 03/16/2022I’m very pleased with the deal I got on my new 2022 Ram 1500 they gave me a good deal on my trade in and the salesman Rick Vernon was wonderful very professional!! I will be a return customer!!My Reviews
by Vince Lawrence on 12/01/2021Went the extra mile to assure that I had the vehicle I wanted.Thank you for the wonderful review!
Top notch sales team
by Xochitl Flores on 11/28/2021Can’t thank Adrian enough for his determination to get us the truck we needed for our family. Thank you Coy and the management team for working amazingly to meet our needs!!! We absolutely would not hesitate to purchase from you all again… in the near future!Thank you so much for the amazing review! We love hearing from happy customers! Please contact us when you need anything!
Awesome Job!!
by Jason Smith on 11/26/2021Thank you Hanna J, and all other involved in getting us the car we wanted!! We will definitely be back for our next vehicle. Thanks again, and God Bless!! 👍👍🙏Thank you for the wonderful review! Please contact us if we can do anything at all for you!
Huff -Miester for the win!!!
by Chris Rhoden on 11/23/2021Jake Huff has in touch with me over the years and has always been great to talk with. He was never pushy and just always stayed in touch. I’m was happy I got to deal with him late last night after hours to purchase my new Ram 1500! Sales… and Finance department were great. Open, honest and real! Great experience buying a car!Lithia is the way to go!
by Willie Smith on 11/21/2021Great service overall what I respect the most is they due their due diligence to make sure they can get the best deal for you!Great service every time! Thanks Jimmy!!!
by Jon Martinez 2021 charger GT on 11/20/2021Great experience!!! Jimmy was my salesman and was great! Totally professional and relatable. Business is about building relationships and jimmy gets that. ⚔️He’s the man to see at Ithia…ask for Michael
by KB on 11/19/2021Great service, Michael has hospitality background not pushy and knows customer serviceSonny rocks!
by Smitty on 11/14/2021Sonny found the exact vehicle my husband wanted. We appreciate him for being diligent in his search.New ride
by Rainman on 11/11/2021This dealership is awesome. Everyone I’ve dealt with is friendly & knowledgeable and eager to make the customer happy. I’ve bought 3 vehicles from them now & Coy is always super easy to work with. He truly wants to make sure you get the… vehicle you want for the best deal he can! Great place to get your next vehicle!Car buying perfection
by KC Fisher on 11/11/2021I first met my Sales person Brody in July for a license plate install. Had no intentions of buying another Jeep. He showed me the Jeep Grand Cherokee L and got me thinking. I was planning on buying a Tahoe. After several months and much… deliberation, I decided that the GCL was what I wanted. He never applied any pressure on me. Only touching base regularly. As I used to be in the car sales business, I’ve seen some very pushy salesmen. He handled me exactly as I wanted. The negotiations were transparent and realistic. No hidden games. I’m super pleased with the process and would 100% recommended Brody and the dealership.Excellent service
by Chris M on 11/06/2021Brody was perfect from beginning to end.Thank you Chris for your feedback. We are thrilled to hear that Chris could take care of you. We appreciate your business.
Great service
by Carrie Lee Bedford on 10/30/2021Super easy!!! Great service!Thank you Carrie for awesome review! We are so pleased to hear that you had great service. Please let us know if we can do anything for you.
Always a great experience at Lithia!
by Jonathan on 10/30/2021I have purchased quite a few vehicles from Lithia and it’s always a low pressure sale followed by great service! They always give me a great price on the vehicle and a great trade in value! Hannah was great in sales and John and Brandon in… finance and management were all such professionals that made the buying process an absolute breeze and super efficient!Thank you for your awesome feedback. We are thrilled to hear that you had a great experience in each department. Please let us know if we can do anything for you in the future. Until then, take care!
Hannah Jordan
by Michael A on 10/27/2021Although the process was rather difficult for me being a first time buyer I have had an amazing experience with my sales people Hannah and Brandon very satisfied with the situation. Thank y’all so much!Thank you Hannah for your wonderful review! We are thrilled we could be there for you as a first time buyer. Please let us know if we can do anything for you in the future. Until then, take care!
Great buying experience
by Art on 10/27/2021Great sales representative, he really took care if us. Also grate customer service.Thank you Art for you kind review! We are pleased to hear that you had a great experience with us. We appreciate your business.
Top of the line
by Tommy McCabe on 10/25/2021This is a first class dealership and Adrian the salesman did a great job.Thank you Tommy for your awesome feedback. We appreciate your business.
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About our dealership
Buying a new vehicle can be a timely and sometimes frustrating experience. But here at Bryan CJD, we strive to take that hassle and frustration out of the process and provide you with a fun, relaxed and friendly atmosphere. With over 100 years of combined sales experience, our highly knowledgeable, friendly and caring staff strives to make you feel at home as soon as you drive onto our lot. If you want to stay close to home and avoid the big city hassle, come see us at Bryan CJD.
What sets us apart
2019, 2020, 2021 Dealer Rater Consumer Satisfaction Award
2019 & 2020 DealerRater Dealer Of The Year
#1 Ram, Jeep, Dodge dealer in the Brazos Valley
2020 Carfax Top-Rated Dealer
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Express Service
Languages Spoken (2)
- English
- Spanish
We appreciate your kind feedback! We look forward to being able to help you again soon. Have a great day!
by Bryan CJD on 06/21/2022