Customer Reviews of BMW of Beaumont
Review type:
Love Mr Willie
Love Mr Willie
by Trudie Shelton on 03/28/2025Too much time consuming want to look get the paperwork done and go within an hour that’s what I would wish for this is our last purchase we made it throughTrudie, thank you for your feedback. We understand the importance of a quick process and will strive to improve at BMW of Beaumont. Safe travels with your new purchase!
WORST DEALER EXPERIENCE EVER
by Steve on 03/21/2025worst dealer experience ever. I have purchased probably around 50 cars from dealers in my life and I had some bad experiences, but working with bmw of Beaumont was the worst. I am not sure how they have remained in business. Usually dealers… rush to get the sale done. This dealer was stalling every chance they got. My transaction took around 20 days. After my loan with a great credit history got approved and the credit card was changed for the down payment , it took more than 2 weeks to release the car. For some reason the file had to go through 3 different states of approvals at the dealer. Usually on once the dealer collects the down payment and the loan is approved, the car is ready to be picked up, but not with bmw of Beaumont. After 20 days and all the approvals, the dealer wouldn't release the car to the truck driver for transport, so I ended up losing time and money, because I had paid a deposit to the truck driver, which wasn't able to pick up the car, after the dealer told me the car is released for pickup. The driver waited for 6 hours, left and kept my deposit. I don't blame the driver. After almost 3 months, I finally received my registration and plates. I am sure they will blame that on California DMV, but they were not able to send me the package to sign. I am assuming that's because their registration department and the shipping department is different. I have an email chain as proof how they tried to send me the package 3 different times, which I never received. Then I finally asked them to email the forms so I can sign it and mail it back. Just incompetence on every cornerSteve, I'm truly sorry to hear about your frustrating experience. It sounds like there were several missteps along the way that caused unnecessary delays and inconvenience. We strive for a seamless process and clearly missed the mark here. Please reach out if you'd like to discuss this further or need any assistance moving forward. Thank you, Loney Bourque - Used Sales Manager - loney.bourque@doggettauto.com
10,000 mile service
by Bernie Barrilleaux on 12/24/2024I live one hour from Beaumont, so when I go in for service, I want them to be ready and waiting for my vehicle. As usual, this was the case. Waiting room was comfortable and all amenities were functional. All in all, a pleasant experience.Bernie, we're delighted to hear that your service visit at BMW of Beaumont was smooth and comfortable. Thank you for sharing your experience with us!
Kim is great!
by Mark on 10/05/2024Kim provided, quick, courteous and outstanding service. Easy to check in and out. A real pleasure to have service done at Beaumont BMW, never a pleasure anywhere else. Love this service dept.Mark, we're delighted to hear that Kim and the team at BMW of Beaumont made your service experience so enjoyable. Thanks for sharing your positive feedback!
Taylor is the best
by CTME on 09/27/2024This service is very good. Taylor is an absolute marvel. There is no problem he doesn’t have an answer to. He makes me comfortable and solves my problem, not only that but he keeps me informed though out. I can not recommend this service… highly enough.We're delighted to hear that Taylor provided such exceptional service at BMW of Beaumont! Your high recommendation means a lot to us, and we're glad you felt well-informed and comfortable throughout the process. Thank you for sharing your experience!
First maintenance visit for 7 series
by S Shows on 09/04/2024It wax nice that I was able to arrange my service appointment online. This was my first visit back to the dealership since I purchased my 7 series. The work consisted of the oil change and 1 year maintenance along with a couple of recall… fixes. The oil change was very quick but the software updates to the car took several hours. I elected to wait at the dealership for the work to be performed. Robbin came and told me that the recall work would take some time so she gave me a loaner to drive around town, get lunch and run my errands. They washed my car before returning it to me and sending me on my way. The waiting facilities were adequate and there was a nice selection of complementary coffee, drinks and snacks. Robbin was a very helpful service advisor.We're glad to hear that arranging your service appointment online was convenient and that Robbin took great care of you during your visit to BMW of Beaumont. It's wonderful knowing our team provided a helpful loaner car and ensured everything went smoothly, including the complimentary wash! Thanks for sharing this detailed feedback.
Excellent
by Tiffany L on 07/26/2024The service department advisors are very knowledgeable and go out of their way for you!Tiffany, it was our pleasure to assist you. Thank you from all of us here at BMW of Beaumont!
New M240i
by Ecliff61 on 12/30/2023Pleasant and no dramaCongratulations on your new M240i! We are thrilled to have provided you with a pleasant sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
James MODELISTE
by James M on 11/15/2023I brought my car there several times and shortly after each visit .. a new problem with my vehicle mysteriously occur. I took it back and advisor was rude . They act like mechanics can’t make mistakesExcellent customer service
by LacyRay on 11/04/2023Everyone I came into contact with was very friendly and professional, greeting me with a smile!!Thank you for the kind words Lacy! We are very happy to hear that we were able to provide you with an enjoyable experience!
BMW of Beaumont
by Joe Nixon on 10/31/2023Great job and excellent service. Robin and Kim were very professional and helpful in helping me with my questions. Thank you for your service.It's fantastic to hear that you had a great experience and that Robin and Kim provided professional and helpful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Outstanding service
by Cmadams96 on 10/13/2023Robbin and Taylor totally hit it out the park with service. They had my car fixed up and out in no time without any hassle.We appreciate your feedback! It's fantastic to hear that Robbin and Taylor provided you with outstanding service, quickly resolving your car's issues without any hassle. Your satisfaction is important to us, and we're here to make your experience as smooth as possible. Thank you for choosing us, and we're glad that we could exceed your expectations!
Paulcarl
by Paulcarl on 09/21/2023Quick and very responsive.Thank you for your visit, Paul!
Not good at all
by Carijo45 on 08/30/2023Went back next morning w same problem.Very speedy service, saved me money
by raymcgaw on 08/21/2023Brought my vehicle in for a noise it was making, they found some bolts were not torqued correctly. They saved me close to $1,400 from a local shop who said I needed my entire control arm replaced.We are pleased to provide convenient and professional service when it is time to service your vehicle. Thank you for your kind words and your Five Star review. We look forward to the pleasure of assisting you again and as always, we appreciate your business.
Yearly oil change and inspection
by Ldmcgrath28 on 08/08/2023Everyone was so nice and accommodating. It took a while s I ended up needing a tire replaced! I wa informed at all times on what was going on and offered drinks and snacks as I waited. Every staff member that walked by struck up a… conversation with me. My service advisor Kira was sooooo awesome. She knows what she is doing!! She could answer any question I had! Very knowledgeable. Kira made my experience so much better because she is such a nice and kind person!!! Very pleased with every aspect!!!Thank you for choosing BMW of Beaumont! It was our pleasure to take care of your automotive needs. We also want to say thank you for acknowledging Kira and her dedication to providing you with an excellent service experience. We look forward to your next visit!
Yearly maintenance
by clark826 on 07/20/2023Service advisor was nice and friendly, took my car right away althought the wait was a little bit long. They clean my car good this time not like last year they never did wash it. They took care of the required maintenance.We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!
Service
by Janeclare on 06/22/2023Service was done in a timely manner and repairs done as expected. Great communication.Thank you again for taking the time to let us know how we did. We hope you have a great day!
Top notch service at the last minute!
by Lan Tran on 08/04/2022Kiera, my service advisor always makes sure that I’m taken care of I’m a timely fashion. I had a nail in my tire this morning and they were able to fit me in and get me back in my car by the end of the day!Thank you for your kind words for Kiera, we appreciate it! We are very happy to hear that we were able to provide you with a great service visit!
Disappointing Experience
by Brian on 08/01/2022My car sat in the shop for four days before diagnostic bc there are only two technicians that work on electric BMWs. I was charged $150 for their assessment that my i3 needed a new 12 volt battery. Then they wanted $750 to replace it. I… found an OEM battery for $150 online and had my car towed back home to fix it myself. Unreasonable prices for a simple job. Receptionist at desk was friendly and courteous.Thank you for bringing this to my attention. I apologize for the service experience you have encountered. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Keith Leger General Manager 409-812-2416
Best customer service in all of Southeast Texas
by Aimee on 07/31/2022I love My BMW! But what keeps me coming back is the service at Beaumont BMW! Keira is by far the best! She treats you like family and goes out of her way to make sure your experience is VIP treatment! I have never been treated the way Bmt… BMW treats their customers! I will forever be a customer!Thank you for the review, Aimee! We are very happy to hear that our team treated you well and was able to help you with your service visit.
In the market for a new BMW? Then come to BMW of Beaumont, serving Pasadena, Port Arthur, Sulpher, Lake Charles and Baytown. Our experienced sales staff prides itself on not only offering a paramount selection of new and used cars, but a distinctive, personalized approach to service to match. And whether you're coming in from Pasadena, Port Arthur, Sulpher, Lake Charles or Baytown, our new BMW dealership and service center is just a quick drive away.
BMW of Beaumont is here to give you a pleasant used car shopping experience.
Located at 1855 Interstate 10 S Beaumont, Texas, BMW of Beaumont believes that while a car may be used, it should run like new. If it doesn't and/or can't maintain that high level of performance for years to come, it shouldn't be sold.
Visit BMW of Beaumont today and experience our high-standard, pressure-free approach for yourself. As hundreds of drivers in the greater Beaumont area already have, you're certain to see the difference immediately.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
Trudie, thank you for your feedback. We understand the importance of a quick process and will strive to improve at BMW of Beaumont. Safe travels with your new purchase!
by BMW of Beaumont on 03/31/2025