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BMW of Beaumont

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BMW of Beaumont
1855 I-10 S, Beaumont, TX 77701 (map)
Today 9:00 AM - 6:00 PM
Sales Rating
4.56 out of 5 stars (17)
Recommend:
Yes (8) No (1)
Service Rating
4.53 out of 5 stars (52)
Recommend:
Yes (35) No (5)
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Dealership Service Review

2 out of 5 starsservice Rating
Disappointing Experience
Written by Brian on 08/01/2022
My car sat in the shop for four days before diagnostic bc there are only two technicians that work on electric BMWs. I was charged $150 for their assessment that my i3 needed a new 12 volt battery. Then they wanted $750 to replace it. I found an OEM battery for $150 online and had my car towed back home to fix it myself. Unreasonable prices for a simple job. Receptionist at desk was friendly and courteous.
  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Yes
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Customer Service on 08/04/2022
Dealer Response
Thank you for bringing this to my attention. I apologize for the service experience you have encountered. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Keith Leger General Manager 409-812-2416
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